Medical Receptionist

Primary Care Management Solutions Ltd

The closing date is 30 June 2024

Job summary

To be responsible for undertaking a wide range of administration duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, scanning and processing of documents, processing and filtering medical reports and letters via DOCMAN; some reception duties including greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.

To act as the central point of contact for patients letters, reports and other such documentation and ensuring the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Main duties of the job

The following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing level

About us

Our Practices offers clinical services to NHS patients who need to be sure of the very highest standards. But it's how we do what we do that makes the difference. We aim to deliver a genuinely caring and thoughtful patientcentred services. From first referral through diagnosis to effective treatment we promise true professionalism. No patient will be discriminated against on the grounds of race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition.

Date posted

26 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£12.50 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

E0054-24-0000

Job locations

Exmoor Surgery

St Charles Centre for Health and Wellbeing, Exmoor St.

London

Uinted Kingdom

W10 6DZ

Job description

Job responsibilities

The following are the core responsibilities of the administrator.

There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Receive correspondence from external agencies and process accordingly

b. Scanning documents to the relevant software programme and logging them

c. Filtering documents suitably according to need and passing to the relevant clinicians to read and action

d. Initiating contact with and responding to, requests from patients, team members and external agencies

e. Photocopy documentation as required

f. Support administrative staff, providing cover during staff absences

g. Input data into the patients healthcare records as necessary

h. Manage all queries as necessary in an efficient manner

i. Maintain a clean, tidy, effective working area at all times

j. Support all clinical staff with general tasks as requested

k. Completion of administrative tasks in relation to patient results and letters

Secondary Responsibilities

In addition to the primary responsibilities, the receptionist may be requested to:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Partake in audit as directed by the audit lead

f. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

g. Complete opening and closing procedures in accordance with the duty rota

Job description

Job responsibilities

The following are the core responsibilities of the administrator.

There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Receive correspondence from external agencies and process accordingly

b. Scanning documents to the relevant software programme and logging them

c. Filtering documents suitably according to need and passing to the relevant clinicians to read and action

d. Initiating contact with and responding to, requests from patients, team members and external agencies

e. Photocopy documentation as required

f. Support administrative staff, providing cover during staff absences

g. Input data into the patients healthcare records as necessary

h. Manage all queries as necessary in an efficient manner

i. Maintain a clean, tidy, effective working area at all times

j. Support all clinical staff with general tasks as requested

k. Completion of administrative tasks in relation to patient results and letters

Secondary Responsibilities

In addition to the primary responsibilities, the receptionist may be requested to:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Partake in audit as directed by the audit lead

f. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

g. Complete opening and closing procedures in accordance with the duty rota

Person Specification

Experience

Essential

Experience working with the general public.

Desirable

Experience in administrative duties; Experience working in a health care setting

Qualifications

Essential

Educated to GCSE level or equivalent; GCSE Mathematics & English (C or above); AMSPAR Receptionists Qualification; NVQ Level 2 in Health and Social Care

Person Specification

Experience

Essential

Experience working with the general public.

Desirable

Experience in administrative duties; Experience working in a health care setting

Qualifications

Essential

Educated to GCSE level or equivalent; GCSE Mathematics & English (C or above); AMSPAR Receptionists Qualification; NVQ Level 2 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

Exmoor Surgery

St Charles Centre for Health and Wellbeing, Exmoor St.

London

Uinted Kingdom

W10 6DZ

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

Exmoor Surgery

St Charles Centre for Health and Wellbeing, Exmoor St.

London

Uinted Kingdom

W10 6DZ

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

For questions about the job, contact:

Chad Johnson

hr@pcmsolutions.co.uk

08444781444

Date posted

26 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£12.50 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

E0054-24-0000

Job locations

Exmoor Surgery

St Charles Centre for Health and Wellbeing, Exmoor St.

London

Uinted Kingdom

W10 6DZ

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