Job summary
PLEASE NOTE: THIS VACANCY IS BASED AT SOUTH WIGHT MEDICAL PRACTICE. SOUTH WIGHT MEDICAL PRACTICE WILL ALSO ACT AS THE EMPLOYER FOR THIS ROLE
We are expanding our Reception Team and are currently looking to recruit a friendly, enthusiastic and hard-working Patient Advisor. Our Advisers are trained to provide healthcare navigation and signposting in order to best meet our patient needs. The ideal candidate will have knowledge of medical terminology, should be highly motivated and able to work under pressure and must have excellent communication skills and a can-do attitude to carry out their duties.
Our Advisors are a vital part of the Practice team as the link between our patients and the practice. The role involves dealing with patient queries both face-to-face, as well as on the telephone, along with other administrative duties relevant to the role.
Basic computer skills and the ability to be flexible are essential, as is your own transport as you will be expected to work between all three sites. General Practice experience is desirable but not essential as training will be provided.
Main duties of the job
To provide and maintain a point of contact for patients, other
health service professional and visitors and to act as a focal point of
communication between patients, doctors and other medical staff; also to
provide clerical support and operate the practice computer.
About us
South Wight Medical Practice is a family orientated yet innovative GP Practice providing a high standard of care to a population of 6000 patients. We are the only dispensing GP practice on the Isle of Wight and are based across three sites in the villages of Brighstone, Godshill and Niton.
Job description
Job responsibilities
Dealing With Patients
- Be a first point of contact for patients both face to face and on the telephone, documenting as necessary
- Managing the appointments system; booking, amending and cancelling appointments and dealing with home visit requests in line with practice protocol
- Managing patients’ enquiries and giving simple advice or signposting to the appropriate service.Administration
- Managing the filing system
- Managing the computer database
- Liaising with other Health Care professionals
- Handling patient registrations and adding them to the computer system
- Dealing with incoming mail/emails including e.consultations appropriately and in a timely manner
- Checking SystmOne tasks and processing accordingly
- Dealing with incoming hospital results in a timely manner
- Prioritising workload and using judgement and experience to determine the relevant urgencyCommunication
- Establishing and maintaining effective lines of communication with the GPs and Practice Manager as well as communicating clearly and effectively with colleagues to aid the smooth running of the Practice
- Communicate with patients in a sensitive, professional and appropriate mannerHousekeeping
- Opening and closing the practice premises and checking security, in line with practice protocol
- Ensuring GPs rooms are ready for the working day
- Tidying and re-stocking consulting rooms with leaflets as necessary
- Ensuring the reception and waiting areas are kept neat and tidy
- Maintain a tidy and professional work space
Job description
Job responsibilities
Dealing With Patients
- Be a first point of contact for patients both face to face and on the telephone, documenting as necessary
- Managing the appointments system; booking, amending and cancelling appointments and dealing with home visit requests in line with practice protocol
- Managing patients’ enquiries and giving simple advice or signposting to the appropriate service.Administration
- Managing the filing system
- Managing the computer database
- Liaising with other Health Care professionals
- Handling patient registrations and adding them to the computer system
- Dealing with incoming mail/emails including e.consultations appropriately and in a timely manner
- Checking SystmOne tasks and processing accordingly
- Dealing with incoming hospital results in a timely manner
- Prioritising workload and using judgement and experience to determine the relevant urgencyCommunication
- Establishing and maintaining effective lines of communication with the GPs and Practice Manager as well as communicating clearly and effectively with colleagues to aid the smooth running of the Practice
- Communicate with patients in a sensitive, professional and appropriate mannerHousekeeping
- Opening and closing the practice premises and checking security, in line with practice protocol
- Ensuring GPs rooms are ready for the working day
- Tidying and re-stocking consulting rooms with leaflets as necessary
- Ensuring the reception and waiting areas are kept neat and tidy
- Maintain a tidy and professional work space
Person Specification
Qualifications
Essential
- Good Standard of General Education
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working within General Practice
- Experience of Reception work
Person Specification
Qualifications
Essential
- Good Standard of General Education
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working within General Practice
- Experience of Reception work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
