Prescription Co-ordinator

Job description

Job responsibilities

The following are the core responsibilities of the Prescription Co-Ordinator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Prescription Co-Ordinator is responsible for:

a) To process (in conjunction with other nominated administrative staff), all repeat medication requests sent in by patients received by email, post, slips and the online access system, in accordance with practice protocol

b) Generate requests for medication on behalf of the patient for non-repeat items

c) Add, amend, remove medications as per discharge summaries

d) To liaise with patients and pharmacies regarding queries and requests

e) To promote good relationships with local pharmacies

f) To ensure repeat medication is issued in line with the protocols that are already in place, and where queries are raised that they are dealt with in an efficient and timely manner (within a 5 working day timeframe)

g) To ensure that patient queries on medication are highlighted to the relevant GP

h) On a regular basis, to go through uncollected prescriptions, to remove the details from the patient records and then destroy the prescription

i) To update the practices Repeat Prescribing Protocol as necessary and at least annually

j) To train all new nursing and administrative staff, GP locums and GP registrars on the use of the prescribing module within the practices clinical system

k) To work closely with the practice support pharmacist, assisting the practice to meet local CCG targets

l) To act on incoming drug alerts by running searches as appropriate and liaising with GP prescribing lead to ensure that any necessary action is taken in an efficient and timely manner

m) To organise and attend prescribing meetings with repeat prescription staff and GP prescribing lead as deemed necessary, ensuring that all agreed actions are carried out

n) To report problems with repeat prescribing to the management team or GP lead for prescribing

o) To actively assist in the investigation of significant events which involve an error in the repeat prescribing process

p) To make recommendations to the management team and/or GP lead for prescribing to streamline and improve repeat prescribing processes

q) To ensure prescriptions are in line with local formulary.

r) To help with achieving prescribing targets and facilitating medication reviews.

s) To complete FP34 returns each month.

All staff at Ventnor Medical Centre have a duty to conform to the following:

Equality, Diversity & Inclusion (ED&I)

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times.

It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

On arrival at the practice all personnel are to complete a practice induction programme.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at Ventnor Medical Practice must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Professional Conduct

At Ventnor Medical Practice, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.

Maintain a professional and positive attitude at all times.

Person Specification

Qualifications

Essential

• GCSEs at grade C or equivalent (or 4-9), including English and Maths
• Pharmacy Services or equivalent NVQ2 Lv2 qualification

Desirable

• GPhC registration as a Pharmacy Technician
• Evidence of Medical Terminology training

Experience

Essential

• Self-motivated and proactive
• Awareness of Data Protection Act and need for confidentiality of Information
• Attention to detail, able to work accurately, identifying errors quickly and easily
• Excellent understanding of data protection and confidentiality issues
• Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style
• Committed to own continuing personal development and an ability to support others to develop and progress

Desirable

• Experience of working in a medical or primary care setting
• Previous work as a Pharmacy Technician / Dispensing Assistant
• Computer literate with an ability to use the required GP clinical systems
• Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines

Personal Qualities

Essential

• Works effectively independently and as a member of a team
• Flexible approach to meet service needs and ensure a stakeholder focused response
• Continued commitment to improve skills and ability in new areas of work
• Demonstrate excellent interpersonal and communication skills
• Commit to a DBS Check
• Able to undertake the demands of the post with reasonable adjustments if required

Desirable

• UK Driving Licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

One Wight Health Ltd

Address

Ventnor Medical Centre

3 Albert Street

Ventnor

Isle Of Wight

PO38 1EZ

Employer's website

https://onewighthealth.co.uk/ (Opens in a new tab)