Patient Advisor - Prescription Clerk. St. Helens Medical Centre

One Wight Health Ltd

The closing date is 08 August 2022

Job summary

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Main duties of the job

Deal with telephone enquiries and face to face, received from patients, secondary care and other external agencies and responding to these by directing them to the appropriate member of the primary healthcare team.

To be responsible for undertaking a wide range of patient service and administrative duties which link in and support the multidisciplinary team. 

 Duties can include but are not limited to, greeting and guiding patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. 

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. 

To be familiar with and abide by the principles and core values that underpins the NHS.

About us

St. Helens Medical Centre is situated in the small village of St Helens on the Isle of Wight. 

The practice hosts a dedicated team of multi disciplinary roles and is an active member of the North East Primary Care Network (PCN).

Date posted

26 July 2022

Pay scheme

Other

Salary

£9.50 to £10.30 an hour 35 hours per week

Contract

Permanent

Working pattern

Full-time

Reference number

E0049-PaAdv-SH-0722

Job locations

St. Helens Medical Centre

Upper Green Road

St. Helens

Ryde

Isle Of Wight

PO33 1UG


Job description

Job responsibilities

Duties and Responsibilities

Telephone Duties

Making appointments

Taking requests for prescriptions

Giving out results

Ambulance transport bookings

Home visit requests

Deal with general enquiries and complaints

Contacting other providers

Reception Duties

Register temporary residents

Greet and direct patients and visitors

Making appointments

Handing out prescriptions

Ensure outstanding queries are explained and handed over to next shift, as necessary

Respond to needs of doctors and nurses during surgery

Collect payments from patients for non-NHS services

Deal with general enquiries and complaints

Filing

Pulling Lloyd George envelopes when requested by doctors

Prescriptions

Dealing with requests for repeat prescriptions

Raising prescriptions as per Practice protocols

Dealing with queries relating to repeat prescriptions

General

Input and extract information from Practice computer system

Observe health and safety guidelines at all times

General housekeeping (e.g. keeping reception and waiting areas tidy)

Make refreshments for doctors and other team members, participate in washing up

Any other reasonable duties as necessary

Job description

Job responsibilities

Duties and Responsibilities

Telephone Duties

Making appointments

Taking requests for prescriptions

Giving out results

Ambulance transport bookings

Home visit requests

Deal with general enquiries and complaints

Contacting other providers

Reception Duties

Register temporary residents

Greet and direct patients and visitors

Making appointments

Handing out prescriptions

Ensure outstanding queries are explained and handed over to next shift, as necessary

Respond to needs of doctors and nurses during surgery

Collect payments from patients for non-NHS services

Deal with general enquiries and complaints

Filing

Pulling Lloyd George envelopes when requested by doctors

Prescriptions

Dealing with requests for repeat prescriptions

Raising prescriptions as per Practice protocols

Dealing with queries relating to repeat prescriptions

General

Input and extract information from Practice computer system

Observe health and safety guidelines at all times

General housekeeping (e.g. keeping reception and waiting areas tidy)

Make refreshments for doctors and other team members, participate in washing up

Any other reasonable duties as necessary

Person Specification

Knowledge

Desirable

  • Knowledge of SystmOne

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of reception work
  • Experience of working within General Practice

Qualifications

Essential

  • Good standard of general education
  • GCSE Mathematics C or above
  • GCSE English C or above

Skills

Essential

  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills

Behaviours

Essential

  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality
Person Specification

Knowledge

Desirable

  • Knowledge of SystmOne

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of reception work
  • Experience of working within General Practice

Qualifications

Essential

  • Good standard of general education
  • GCSE Mathematics C or above
  • GCSE English C or above

Skills

Essential

  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills

Behaviours

Essential

  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

One Wight Health Ltd

Address

St. Helens Medical Centre

Upper Green Road

St. Helens

Ryde

Isle Of Wight

PO33 1UG


Employer's website

https://onewighthealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

One Wight Health Ltd

Address

St. Helens Medical Centre

Upper Green Road

St. Helens

Ryde

Isle Of Wight

PO33 1UG


Employer's website

https://onewighthealth.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Date posted

26 July 2022

Pay scheme

Other

Salary

£9.50 to £10.30 an hour 35 hours per week

Contract

Permanent

Working pattern

Full-time

Reference number

E0049-PaAdv-SH-0722

Job locations

St. Helens Medical Centre

Upper Green Road

St. Helens

Ryde

Isle Of Wight

PO33 1UG


Supporting documents