Job summary
Please note, this role is advertised by One Wight Health - GP Federation, on behalf of Ventnor Medical Practice.
Ventnor Medical Practice will remain the substantive employer for this post.
Hours: Full (37.5 hours) or Part-time
Salary: £11.44 per hour increasing to £11.65 after completion of a successful probation period.
Ventnor
Medical Practice are looking for a Patient Advisor who will work directly for
the Practice Service Lead within a broad team of professionals.
Patient
Advisors are the first point of contact for our patients. The role will involve
optimising the patients journey by receiving, assisting and directing patients
in accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way. This role is ideal for somebody seeking development
and experience in patient services and the healthcare sector.
Main duties of the job
To be responsible for
undertaking a wide range of Patient Advisor duties and the provision of general
support to the multidisciplinary team.
Duties can include, but are not limited to, greeting and directing
patients, effective use of the appointment system, booking appointments, the processing
of information and assisting patients as required.
To act as the central point
of contact for patients, the distribution of information, messages and
enquiries for the clinical team, liaising with multi-disciplinary team members
and external agencies such as secondary care and community service
providers.
About us
At Ventnor Medical Practice we aim to provide
holistic patient care within a safe, effective, caring, responsive and friendly
environment.To help us achieve this we have well trained,
highly skilled clinical and non-clinical teams who enjoy a good work life
balance to ensure resilience of our team. Our GP Partners and Management team ensure
this is maintained in accordance with local and national policies and is
achieved in a responsible financial way.
Job description
Job responsibilities
The following are the core responsibilities of
the Patient Advisor. There may be, on
occasion, a requirement to carry out other tasks. This will be dependent upon
factors such as workload and staffing levels:
a.
Maintain
and monitor the practice appointment system.
b.
Process
personal, telephone and e-requests for appointments.
c.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately.
d.
Signpost
patients to the correct service.
e.
Initiating
contact with and responding to, requests from patients, team members and
external agencies.
f.
Photocopy
documentation as required.
g.
Input
data into patients healthcare records as necessary.
h.
Direct
requests for information, i.e., SAR, insurance/solicitors letters and DVLA
forms to the administrative team.
i.
Manage
all queries as necessary in an efficient and polite manner.
j.
Carry
out system searches as requested.
k. Maintain a clean, tidy, effective working area at all times.
l.
Monitor
and maintain the reception area and notice boards.
m.
Support
all clinical staff with general tasks as requested.
Job description
Job responsibilities
The following are the core responsibilities of
the Patient Advisor. There may be, on
occasion, a requirement to carry out other tasks. This will be dependent upon
factors such as workload and staffing levels:
a.
Maintain
and monitor the practice appointment system.
b.
Process
personal, telephone and e-requests for appointments.
c.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately.
d.
Signpost
patients to the correct service.
e.
Initiating
contact with and responding to, requests from patients, team members and
external agencies.
f.
Photocopy
documentation as required.
g.
Input
data into patients healthcare records as necessary.
h.
Direct
requests for information, i.e., SAR, insurance/solicitors letters and DVLA
forms to the administrative team.
i.
Manage
all queries as necessary in an efficient and polite manner.
j.
Carry
out system searches as requested.
k. Maintain a clean, tidy, effective working area at all times.
l.
Monitor
and maintain the reception area and notice boards.
m.
Support
all clinical staff with general tasks as requested.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics and English (C or above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a health care setting
- Experience of administrative duties
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics and English (C or above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a health care setting
- Experience of administrative duties
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
