Operations Manager - North East Primary Care Network

Job description

Job responsibilities

JOB TITLE: IOW NORTH EAST LOCALITY PCN OPERATIONS MANAGER

REPORTS TO: PCN DIGITAL TRANSFORMATION AND BUSINESS PROJECT MANAGER

HOURS: FULL TIME

SALARY: Circa £35,000 to £40,000 PA depending on experience

JOB SUMMARY:

To assist the PCN Digital Transformation and Business manager, PCN Director, Board and Practice Managers in delivery and contractual requirements of the PCN Direct Enhanced Service. Responsible for Operations, Project and Contract managements, delivery of quality improvement projects and supporting staff at all levels in the PCN to support change.

LOCATION:

Peripatetic role across the PCN sites and other local locations as required.

HOURS OF WORK:

As well as working within standard office hours, flexibility is required across the week to attend early morning or evening meetings with some possible occasional weekend working.

PCN:

The acronym PCN referred to throughout this document refers to the Isle of Wight North East locality Primary Care Network. Beyond this it also covers cross working with our Integrated Care system ICS, Healthcare Partners, VCSOs and our local GP Federation (and/ or any other entities as appropriate)

RESPONSIBILITY LEVEL:

This role will support the strategic options approved by PCN Business Manager, Practice Managers, Clinical Director, or the PCN Board as appropriate. The postholder will be expected to support the drive change to improve effectiveness, delivery of the Primary Care DES specification and efficacy in all PCN areas.

MAIN DUTIES AND RESPONSIBILITIES:

Being responsible for the timely return of all network information, reporting and statistics as required locally or nationally.

Collection and analysis of practice activity information relevant to the network and the reporting of this to the PCN Governance Committee and external bodies as appropriate, including the monitoring of the Investment and Impact Fund (IIF).

Liaising with practices to ensure that, as necessary, all managers and clinicians are aware of administrative and clinical requirements of PCN legislation and guidance.

Scheduling, administration, attendance, and coordinating the minuting of PCN meetings.

Supporting the implementing all ARRS staff requirements.

Managing, motivating, and developing all staff employed to work at PCN level. All standard HR functions (clinical direction excepted).

Operational and project management of all identified or directed PCN level projects or projects that benefit all PCN practices.

Utilise the economies of scale to maximise practice resources and to reduce practice workload and duplication.

Stakeholder liaison internally and externally to the PCN making and building relationships as required. (See key working relationships below.)

Corporate governance (including but not limited to Employment, Health & Safety, Company Laws, GDPR/FOI, Corporate reporting, PAYE, VAT, and income taxes, NHS Pensions, or other pension options).

KEY BUSINESS PLANNING AND PROJECT MANAGEMENT

To work with the direction of the PCN Management Team, whilst engaging with key stakeholders to support the development and presentation of PCN business plans according to local priorities and requirements of the PCN DES.

To provide a project management function for the PCN Management team, monitoring delivery of change and development plans and flagging progress and risks.

To apply and deliver suitable project management tools to these activities as required. Including but not limited to effective record keeping, suitable reporting, maintenance of project risk registers, convening working groups, maintenance of action plans/action trackers etc.

GENERAL DUTIES

PERSONAL DEVELOPMENT

To participate in supervision and appraisal processes. To receive constructive feedback and support.

To undertake all relevant essential training as required.

The postholder will ensure participation in their own agreed Personal Development Plan and will progress the development of their own skills and competencies according to this.

CONFIDENTIALITY

Maintain confidentiality of information, always acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality

Maintain an awareness of the Freedom of Information Act

Information relating to patients, carers, colleagues, other healthcare workers or the business of the network may only be divulged to authorised persons in accordance with the network policies and procedures relating to confidentiality and the protection of personal and sensitive data

HEALTH & SAFETY

The post-holder will manage their own and others health & safety.

Comply with the networks health and safety policies by following agreed safe working procedures

Actively reporting of health and safety hazards immediately when recognised

Keeping work and general areas clean and tidy

Making effective use of training to update knowledge and skills

EQUALITY AND DIVERSITY

The post-holder will support, promote, and maintain the Networks Equality & Diversity Policy.

No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc

The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.

OTHER DELEGATED DUTIES

This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties. The post-holder will be expected to carry out any other duties that may reasonably be required or directed in line with the main duties and level of the role to meet the changing needs of the PCN.

KEY WORKING RELATIONSHIPS:

Member GP Practices within the PCN

Other PCNS and Practices (as required)

Clinical Director/s

Practice Managers and Partners

Practice Clinical and Administrative staff

Integrated Care Board/ local Integrated Care systems

NHS England

Practice level Patient Liaison Groups (PPG)

Other local NHS or community Health organisations as appropriate

Other community leaders (e.g councils, charities, VCSOs)

DISCLOSURE AND BARRING SERVICE CHECK

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

Skills & Abilities

Essential

• Demonstrate a wide range of leadership qualities, skills and behaviours
• Ability to plan, organise and co-ordinate work effectively under their own initiative
• A high level of communication skills will be required to engage with senior managers, clinicians and patients/carers in complex service development or change issues
• Proven team worker with the ability to motivate others
• Ability to interpret, understand and analyse financial information
• Ability to plan and manage multiple workload priorities and meet deadlines
• Effective time management and skills in prioritisation
• Ability to build relationships with others to enable and support collaborative working
• Able to use Microsoft Office applications with above average capabilities

Desirable

• Experience of digital project management systems

BEHAVIOURAL ATTRIBUTES AND COMPETENCIES

Essential

• Confident
• Enthusiastic
• Reliable
• Good Time keeping
• Professional and leads by example
• Self-aware
• Resilient
• Excellent relationship building skills

Desirable

• .

Qualifications

Essential

• Educated to degree level or equivalent significant experience
• Formal Management Qualification or equivalent significant experience

Desirable

• Hold a management qualification appropriate to the post.
• Hold a project management qualification appropriate to the role
• Knowledge of QOF, IIFs, NHS long term plan and Enhanced Services.
• Understand the payment structures within primary care

Experience

Essential

• Minimum of 12 months experience in a senior role working with/in Primary Care or similar with transferable skills
• Clear evidence of managing financial accounts procedures and budget control
• Experience of developing and implementing common systems and processes across teams and across service boundaries
• Experience of facilitating and managing change
• Experience in HR Process & managing and leading workforce

Desirable

• Experience in managing records and data protection issues
• Project Management experience including QI methodology
• Experience of working on GP clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

One Wight Health Ltd

Address

Tower House Surgery

Rink Road

Ryde

Isle Of Wight

PO33 1LP

Employer's website

https://onewighthealth.co.uk/ (Opens in a new tab)