Job summary
This vacancy is being advertised by 'One Wight Health Ltd - GP Federation' on behalf of St Helens Medical Practice.
St Helens Medical Practice will be the employer for this vacancy.
Business
Manager - St Helens Medical Centre
Hours: Part time - 3 days per week
Salary: Up to £49,858 per year pro-rata (Dependent on Experience)
We are seeking an innovative, accomplished,
proactive, part-time Business Manager, with excellent leadership,
organisational and communication skills, to lead a happy established team in a
friendly, forward thinking medical practice. You will work closely with GP Partners, keeping them informed of
forthcoming changes in the NHS and giving them options for responding to
change. You will be responsible for the overall running of the business and
supporting with the management of a happy and committed team.
Main duties of the job
- Provide
leadership and management skills to enable the Practice to meet its agreed aims
and objectives within a profitable, efficient, safe, and effective working
environment.
- Prepare
business plans, annual reports and Practice aims and objectives as required.
-
Responsible for bookkeeping, petty cash and other financial aspects of the
Practice, including securing funding, payroll and NHS pension scheme
arrangements.
-
Implement and maintain systems to receive patient enquiries and suggestions,
including oversight of the Practice complaints procedure.
- Ensure
efficient internal and external communication, including being the focal point
of contact with the primary care organisations, PCN, solicitor, accountant, and
other bodies.
- Responsible
for the computer system, including organising any maintenance and developments
to the system.
-Ensure
contracts of employment are provided to all staff and that all relevant
employment legislation is followed.
- Ensure
the Practices policies and procedures are comprehensive and up to date.
About us
About us
We are a progressive and thriving, 2 partner
Practice located in a prime coastal part of the Isle of Wight serving an
affluent elderly population. Serving a patient list size of approximately 6,700
patients, we operate out of our own, purpose-built, well-equipped premises,
with a branch surgery in the neighbouring village of Bembridge.
We seek to progress, develop and maintain high
standards in our busy training practice. We are actively engaged in commissioning
and innovations to develop our services to meet local population needs and have
consistently high QOF and QPSS achievement.
If you are a highly
motivated and experienced Business Manager looking for a new challenge, we
encourage you to apply for this exciting opportunity.
Job description
Job responsibilities
Main Duties
Strategic management and planning:
- Keep abreast of current affairs and identify potential threats and opportunities.
- Develop ideas for future practice development.
- Monitor and evaluate performance of the Practice team against objectives; identify and manage change.
- Develop and maintain effective communication both within the Practice and with relevant outside agencies.
- Prepare and annually update the Practice development plan and oversee the implementation of the aims and objectives.
Financial management:
- Manage Practice budgets and seek to maximise income.
- Understand and report on the financial implications of contract and legislation changes.
- Implement and maintain insurances for the Practice
- Manage Practice accounts; submit year-end figures promptly and liaise with the practice accountant.
- Monitor cash-flow, prepare regular forecasts and reports to the Partners.
- Manage and reconcile bank accounts; negotiate/liaise with the Practice bankers.
- Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions.
- Manage Partners drawings.
- Manage and monitor PAYE for Practice staff and maintain appropriate records.
- Manage contributions to the Practice pension scheme(s) and maintain appropriate records.
- Manage appropriate systems for handling and recording of cash and cheques and petty cash.
Human resources:
Oversee the recruitment and retention of staff and provide a general personnel management service.
Ensure that all members of staff are legally and gainfully employed. Monitor skill-mix and deployment of staff.
Manage staffing levels within target budgets.
Evaluate and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role.
Implement effective systems for the resolution of disputes and grievances.
Keep abreast of changes in employment legislation.
Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies).
Organisational:
Review and maintain the practice continuity plan.
- Convene meetings, prepare agendas and ensure distribution of minutes as necessary.
- Develop Practice protocols and procedures, review and update as required.
- Ensure that Practice premises are properly maintained and cleaned, and that adequate fire prevention and security systems are in place.
- Manage the procurement of Practice equipment, supplies and services within target budgets.
- Develop and review Health & Safety policies and procedures and keep abreast of current legislation.
- Arrange appropriate insurance cover.
- Ensure that the Practice has adequate disaster recovery procedures in place.
- Arrange appropriate maintenance for Practice equipment.
Patient services:
- Adopt a strategic approach to the development and management of patient services.
- Ensure service development and delivery is in accordance with local and national guidelines.
- Ensure that the Practice complies with NHS contractual obligations in relation to patient care.
- Maintain registration policies and monitor patient turnover and capitation.
- Develop and implement an effective complaints management system.
- Liaise with patient groups.
Information management and technology:
- Evaluate and plan practice IT implementation and modernisation.
- Keep abreast of the latest development in primary care IT and regularly update the Practice management team.
- Set targets and monitoring standards for data entry and data collection.
- Ensure that the Practice has effective IT data security, back-up, maintenance and disaster recovery plans in place.
- Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes.
- Implementation and maintenance of all associated requirements, upgrades, security and services supporting the Practices IT systems.
- To oversee the security and validation processes for the clinical system.
Personal/Professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services:
- Apply practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
Other:
Adhere to all aspects of Confidentiality.
Adhere to all aspects of Health & Safety.
Adhere to all aspects of Equality & Diversity.
Job description
Job responsibilities
Main Duties
Strategic management and planning:
- Keep abreast of current affairs and identify potential threats and opportunities.
- Develop ideas for future practice development.
- Monitor and evaluate performance of the Practice team against objectives; identify and manage change.
- Develop and maintain effective communication both within the Practice and with relevant outside agencies.
- Prepare and annually update the Practice development plan and oversee the implementation of the aims and objectives.
Financial management:
- Manage Practice budgets and seek to maximise income.
- Understand and report on the financial implications of contract and legislation changes.
- Implement and maintain insurances for the Practice
- Manage Practice accounts; submit year-end figures promptly and liaise with the practice accountant.
- Monitor cash-flow, prepare regular forecasts and reports to the Partners.
- Manage and reconcile bank accounts; negotiate/liaise with the Practice bankers.
- Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions.
- Manage Partners drawings.
- Manage and monitor PAYE for Practice staff and maintain appropriate records.
- Manage contributions to the Practice pension scheme(s) and maintain appropriate records.
- Manage appropriate systems for handling and recording of cash and cheques and petty cash.
Human resources:
Oversee the recruitment and retention of staff and provide a general personnel management service.
Ensure that all members of staff are legally and gainfully employed. Monitor skill-mix and deployment of staff.
Manage staffing levels within target budgets.
Evaluate and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role.
Implement effective systems for the resolution of disputes and grievances.
Keep abreast of changes in employment legislation.
Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies).
Organisational:
Review and maintain the practice continuity plan.
- Convene meetings, prepare agendas and ensure distribution of minutes as necessary.
- Develop Practice protocols and procedures, review and update as required.
- Ensure that Practice premises are properly maintained and cleaned, and that adequate fire prevention and security systems are in place.
- Manage the procurement of Practice equipment, supplies and services within target budgets.
- Develop and review Health & Safety policies and procedures and keep abreast of current legislation.
- Arrange appropriate insurance cover.
- Ensure that the Practice has adequate disaster recovery procedures in place.
- Arrange appropriate maintenance for Practice equipment.
Patient services:
- Adopt a strategic approach to the development and management of patient services.
- Ensure service development and delivery is in accordance with local and national guidelines.
- Ensure that the Practice complies with NHS contractual obligations in relation to patient care.
- Maintain registration policies and monitor patient turnover and capitation.
- Develop and implement an effective complaints management system.
- Liaise with patient groups.
Information management and technology:
- Evaluate and plan practice IT implementation and modernisation.
- Keep abreast of the latest development in primary care IT and regularly update the Practice management team.
- Set targets and monitoring standards for data entry and data collection.
- Ensure that the Practice has effective IT data security, back-up, maintenance and disaster recovery plans in place.
- Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes.
- Implementation and maintenance of all associated requirements, upgrades, security and services supporting the Practices IT systems.
- To oversee the security and validation processes for the clinical system.
Personal/Professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services:
- Apply practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
Other:
Adhere to all aspects of Confidentiality.
Adhere to all aspects of Health & Safety.
Adhere to all aspects of Equality & Diversity.
Person Specification
Skills
Essential
- Excellent communication skills (Written and Oral).
- IT skills.
- Time Management and the ability to work to deadlines.
- Negotiation and conflict management.
- Analytical skills.
- Problem solving skills.
- Interpersonal skills.
Desirable
Behaviours
Essential
- Smart, polite and confident.
- Planning and organising.
- Performing under pressure.
- Adaptability and flexibility.
- Using initiative.
- Team working.
- Self motivated.
- Confidentiality.
Qualifications
Essential
- GCSE Mathematics C or above
- GCSE English C or above
- Professional management qualification
Desirable
- Leadership & Management Degree or equivalent
Experience
Essential
- Practical experience of general business management.
- Practical experience of managing and motivating people.
- Experience of strategic planning and development planning.
- Practical experience of budget-setting, financial management and accounting Practices.
- Practical experience of managing health and safety at work.
Desirable
- Experience of managing change.
Person Specification
Skills
Essential
- Excellent communication skills (Written and Oral).
- IT skills.
- Time Management and the ability to work to deadlines.
- Negotiation and conflict management.
- Analytical skills.
- Problem solving skills.
- Interpersonal skills.
Desirable
Behaviours
Essential
- Smart, polite and confident.
- Planning and organising.
- Performing under pressure.
- Adaptability and flexibility.
- Using initiative.
- Team working.
- Self motivated.
- Confidentiality.
Qualifications
Essential
- GCSE Mathematics C or above
- GCSE English C or above
- Professional management qualification
Desirable
- Leadership & Management Degree or equivalent
Experience
Essential
- Practical experience of general business management.
- Practical experience of managing and motivating people.
- Experience of strategic planning and development planning.
- Practical experience of budget-setting, financial management and accounting Practices.
- Practical experience of managing health and safety at work.
Desirable
- Experience of managing change.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
