Coventry And Rugby GP Alliance

BANK Receptionist - Enhanced Access Service

The closing date is 05 October 2025

Job summary

Coventry and Rugby GP Alliance are seeking GP receptionists to join our Non Clinical Bank Workforce to support our Enhanced Access Service in multiple sites locally. The postholder will provide a friendly welcome to all callers and patients.

Main duties of the job

We have sites across Coventry, Nuneaton and Bedworth and the role will act as a main point of contact for patients, visitors and general enquiries; this role will work as part of the CRGPA Team and contribute to the achievement of the service objectives.

About us

The Coventry and Rugby GP Alliance is a private company limited by shares, wholly owned by local Coventry and Rugby GP practices. As a GP led organisation, we represent 50 GP practice shareholders and cover nearly 420,000 patients.

We describe our work in terms of Supporting, Innovating, Developing and Educating - we are on the S.I.D.E. of general practice and we have developed our Operational Plans to describe what we are going to do over this year to ensure that we continue to high quality, accessible and responsive services for both practices and patients.

We have identified key areas that we will focus on to build upon and improve our existing services.

These are our Strategic Priorities:

Clinical Service Improvement & Delivery
Clinical Innovation
Primary Care Development Practice and Network Support
Training and Education
Integrated Care
Good Governance

Date posted

19 September 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Bank

Working pattern

Part-time

Reference number

E0046-25-0091

Job locations

1 The Boiler House, Electric Wharf

Sandy Lane

Coventry

CV1 4JU

Job description

Job responsibilities

Arrive in good time to start the session promptly and remain on the premises until all patients have been seen and/or the session has finished.

To meet and greet patients, members of the public and visitors to the service in a friendly and courteous manner

Offer general assistance to the Enhanced Access team and project a professional, positive and friendly image to patients and other visitors, either in person or via the telephone.

Facilitate effective communication between patients, members the primary health care team and CRGPA

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice

Ensure that excellent customer care is being delivered at all times

Play an active role in the co-ordination, and review of patient surveys e.g. Friends and Family Test

Offer solutions and actively listen to patients to resolve issues.

Chaperone during consultations as requested

Provide an efficient, courteous and responsive reception and telephone service to the public

To ensure that up to date and comprehensive information is available at all times through liaison with other Team members

Carry out a range of administration duties including word processing and data inputting duties as required (EMIS).

Be responsible for hospitality arrangements and general housekeeping as requested

Order, maintain and keep inventories of equipment supplies

Participate in new initiatives and future changes in service delivery improvements.

Support the Team in promoting equal opportunities in the workplace and delivering services which are accessible and appropriate to the diverse needs of service users.

Actively pursue own personal development and take full advantage of training provided.