Practice Income Data Lead

Job description

Job responsibilities

Key Responsibilities

Undertake all necessary contract administration to ensure the practice maximises its income from the Quality and Outcomes Framework and Impact and Investment Fund.

Manage the QOF list for the practice, including sending communications to patients to invite then for annual review, calling patients for annual review, taking calls from patients booking annual review appointments.

Manage and review recall lists to support the other contractual obligations of the Practice, this will involve contacting patients to invite them in for chronic illness disease clinics, vaccinations, tests, and reviews.

Support seasonal and various health campaigns to increase patient uptake.

Assist in producing information for clinical audit, screening, and chronic disease management to optimise recall and review process.

Provide support to the administrative team and wider Practice as and when needed.

To provide and maintain the information required for QOF, IIF and Primary Care Quality Premium recall and targets, this will include checking data as necessary and liaising with the practice teams to improve performance.

Keep up to date with changes to QOF as required.

Assist in producing information for clinical audit, screening, and chronic disease management to optimise recall and review process.

Duties & Responsibilities:

Monitoring Practice Performance and Targets

To read and be aware of all the primary Care KPIs and relevant targets and contractual obligations and work towards achieving these, including:

• Enhanced Services
• Locally Commissioned Services
• QOF (Quality Outcomes Framework)
• GP Contract
• Medicines Management and additional Services.
• Health check
• Stop smoking
• Any other commissioned services

To be updated with specifications on an annual and ad hoc basis of all requirements.

To plan and implement processes to achieve targets with GPs, Nurses and Group Practice Manager

Support and work with Group Practice Manager, General Practitioners, Nurses and administrative staff to achieve targets.

Strategic Management and Planning

Keep abreast of current affairs and identify potential threats and opportunities.

Work with the Group Practice Manager in planning and setting strategic targets.

Undertake required and agreed tasks, taking full responsibility for them.

Play an active part in development and maintenance of effective communication both within the Practice and with relevant outside agencies.

Organisational

Take active part in development of Practice protocols and procedures, review and update as required.

Present performance reports in a clear and reasoned format for a variety of audiences including senior leadership team and presentation of committee reports.

Patient Services

Ensure service development and delivery is in accordance with local and national guidelines

Ensure that the Practice complies with NHS contractual obligations in relation to patient care

Manage an effective appointments system ensuring appointments are utilised to their full potential.

Routinely monitor and assess Practice performance against patient access and demand management targets

Information Management and Technology

Ensure that analytical knowledge is applied and make sure that development and understanding of key essentials are met. These are:

• EMIS
• Docman
• Accurx
• Reporting
• Coding
• Creating templates

Set and make sure that targets and monitoring standards for data entry and data collection are achieved.

Have a sound understand of excel and the use of formularies.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Take personal responsibility for mandatory training to be kept in date and up to date.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Continually improve communication channels between senior leadership team and Practice staff.

Communicate effectively with patients and carers

Tailor own preferred communication methods to respond appropriately and efficient to other peoples needs.

Contribution to the Implementation of Services:

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in regular audits

This is not an exhaustive list and ad hoc tasks will be assigned as appropriate. The duties of the post may be reviewed and, if appropriate, changed by discussion with the post holder to ensure the provision of effective and efficient services.

Person Specification

Other requirements

Essential

• Willingness to undertake assessment and complete further training or qualifications.
• Ability and willingness to work flexibly across multiple sites if the need ever arose.

Desirable

• Full UK Driving license and own transport

Qualifications

Essential

• Educated to A level or equivalent.

Desirable

• Any other relevant qualification such as ILM, CMI etc.
• Degree in Business Management or equivalent

Qualities and Attributes

Essential

• Willing to learn and self-motivated to learn and develop with the business
• Motivated and proactive in achieving targets
• Personable and Approachable
• Attention to detail and accuracy in data handling
• Self-Motivated and able to work with minimal direction
• Ability to follow instructions to the detail
• Flexible and adaptable to changing priorities
• Sensitive and empathetic
• Hardworking and Reliable
• Resourceful with the ability to think outside the box

Desirable

• Confident in liaising with clinical and administrative teams

Experience

Essential

• Previous experience in general practice administration or a similar healthcare setting

Desirable

• Experience in QOF management, patient recall systems and chronic disease monitoring.
• Experience of working in Primary Care
• Experience working with the public
• Familiar with NHS policies and procedures related to QoF and patient care.

Skills and Knowledge

Essential

• Strong IT Skills including the ability to write and complete reporting
• Strong analytical skills and good knowledge of excel to include the use of formularies
• Proficiency in IT systems, including clinical software and Microsoft Office
• Exceptional attention to detail
• Ability to analyse data, generate reports, and track performance metrics.
• Understanding of how to work effectively in a fast-paced environment
• Strong organizational skills with the ability to manage multiple tasks efficiently
• Problem solving and analytical skills
• Ability to work independently or as part of a team
• Excellent communications skills across all forms of media to include:
• -Telephone
• -Email
• -In person
• -Online

Desirable

• EMIS user
• Strong understanding of Quality and Outcomes Framework (QoF) and its application in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry And Rugby GP Alliance

Address

Foleshill Health Centre

Livingstone Road

Coventry

CV6 5AR

Employer's website

https://www.coventryrugbygpalliance.nhs.uk/ (Opens in a new tab)