Coventry And Rugby GP Alliance

Site Lead

Information:

This job is now closed

Job summary

The role of ATP Site Lead requires a self-motivated, disciplined individual to take ownership of the efficient day to day running of the practice, supporting the Group Practice Manager and working as a key member of the Management Team.

The post-holder will offer strong leadership with business, financial and people skills to continue to drive the practice forward by identifying, and acting on, practice and business opportunities.

Main duties of the job

To take responsibility for the management of staff on their ATP site whilst working in partnership with other ATP Site Managers.To ensure financial claims such as locum, petty cash, etc. are made in an effective and efficient mannerTo maintain Clinical Services and Appointments systemsTo maintain all rotas for clinical and non-clinical staff including holidays / sickness planningTo ensure effective administration supportTo manage all aspects of patient information across all branchesTo provide appropriate assistance to the Group Practice Manager in all day-to-day activities and duties.To ensure that all information is up-to-date including registrations and keeping high standard of adherence to GDPR

About us

The Coventry and Rugby GP Alliance was established in 2015 as a private company limited by shares. The Alliance is wholly owned by Coventry and Rugby GP practices and represents 66 GP Practice shareholders covering approximately 440,000 patients.

We recognise that general practice is the heart of the health and social care system and is critical to have thriving, sustainable general practices that meet local peoples health needs and improving

We describe our work in terms of Supporting, Innovating, Developing and Educating - we are on the S.I.D.E. of general practice and we have developed our Operational Plan for 2019/20 to describe what we are going to do over this year to ensure that we continue to high quality, accessible and responsive services for both practices and patients.

We have identified key areas that we will focus on to build upon and improve our existing services. These are our Strategic Priorities:

Clinical Service Improvement & Delivery

Clinical Innovation

Primary Care Development Practice and Network Support

Training and Education

Integrated Care

Good governance

Details

Date posted

26 November 2024

Pay scheme

Other

Salary

£28,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

E0046-24-0081

Job locations

1 The Boiler House, Electric Wharf

Sandy Lane

Coventry

CV1 4JU


Job description

Job responsibilities

Staffing and People Management

Evaluate, organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role.

Support Group Practice Manager in workforce planning and co-ordinating the recruitment, induction and training of new staff.

Planning and recruitment of Locum cover.

Prepare weekly/monthly shift planning for Practice Staff, (including clinical and non-clinical) and arranging cover (including locum cover) when necessary.

Identify training and development needs for Practice staff.

To monitor staff annual leave, sickness and absence and mitigate any impact to practice staffing rotas.

Ensure all Practice staff are aware of the need for confidentiality, both of patient and practice information.

Create a team culture and professional working environment within the teams and sites, developing the team to reach their goals with a program of coaching, supporting and motivating staff to promote effective team working and individual capability in a performance driven function.

Monitoring Practice Performance and Targets

To read and be aware of all the primary Care KPIs and relevant targets and contractual obligations and work towards achieving these, including:

Enhanced Services

Locally Commissioned Services

QOF (Quality Outcomes Framework)

GP Contract

Medicines Management and additional Services.

Health check

Stop smoking and much more

To be updated with specifications on an annual and ad hoc basis of all requirements.

Monitor and evaluate performance of the Practice team against objectives; identify and manage change

Monitor quality of workload delivered by the team and make sure all workload is completed daily and collectively by the whole team.

To plan and implement processes to achieve targets with GPs, Nurses and Group Practice Manager

Support and work with Group Practice Manager, General Practitioners, Nurses and administrative staff to achieve targets.

Strategic Management and Planning

Keep abreast of current affairs and identify potential threats and opportunities.

Contribute to Practices strategic priorities, formulation of objectives and research and development of ideas for future Practice development.

Work with the Group Practice Manager in planning and setting strategic targets.

Undertake required and agreed tasks, taking full responsibility for them.

Play an active part in development and maintenance of effective communication both within the Practice and with relevant outside agencies

Assist in assessment and evaluation of accommodation requirements and assist in management of development and expansion plans

Financial Management

Understand and report on the financial implications of contract and legislation changes.

Manage appropriate systems for handling and recording of cash and cheques and petty cash.

Report efficiently to Group Practice Manager and to the finance department all required monthly KPIs.

Be efficient in purchasing and stock control.

Organisational

Convene meetings, prepare agendas, write minutes and ensure distribution of minutes with action logs as necessary.

Take active part in development of Practice protocols and procedures, review and update as required.

Ensure that cleaning and hygiene standards are properly maintained, and adequate fire prevention and security systems are in place.

Ensure the procurement of Practice equipment, supplies and services within target budgets.

Present performance reports in a clear and reasoned format for a variety of audiences including senior leadership team, commissioners and presentation of committee reports.

Patient Services

Adopt a strategic approach to the development and management of patient services

Ensure service development and delivery is in accordance with local and national guidelines

Ensure that the Practice complies with NHS contractual obligations in relation to patient care

Maintain registration policies and monitor patient turnover and capitation

Oversee repeat prescribing systems

Manage an effective appointments system

Oversee and organise surgery timetables, duty rotas and holiday cover

Routinely monitor and assess Practice performance against patient access and demand management targets

Develop and implement an effective complaints management system

Willing to take active part with patient groups/PALS

Information Management and Technology

Ensure that analytical knowledge is applied and make sure that development and understanding of key essentials are met. These are:

EMIS

Docman

Reporting

Coding

Creating template

Evaluate and plan Practice IT implementation and modernisation

Keep abreast of the latest development in primary care IT including DoH initiatives such as EPRs and disease coding, and regularly update the Practice management team

Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training

Set and make sure that targets and monitoring standards for data entry and data collection are achieved

Ensure and be aware of Practices effective IT data security, back-up, maintenance and disaster recovery plans in place

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Take personal responsibility for mandatory training to be kept in date and up to date.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Continually improve communication channels between senior leadership team and Practice staff.

Communicate effectively with patients and carers

Tailer own preferred communication methods to respond appropriately and efficient to other peoples needs.

Contribution to the Implementation of Services

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in regular audits

This is not an exhaustive list and ad hoc tasks will be assigned as appropriate. The duties of the post may be reviewed and, if appropriate, changed by discussion with the post holder to ensure the provision of effective and efficient services.

Job description

Job responsibilities

Staffing and People Management

Evaluate, organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role.

Support Group Practice Manager in workforce planning and co-ordinating the recruitment, induction and training of new staff.

Planning and recruitment of Locum cover.

Prepare weekly/monthly shift planning for Practice Staff, (including clinical and non-clinical) and arranging cover (including locum cover) when necessary.

Identify training and development needs for Practice staff.

To monitor staff annual leave, sickness and absence and mitigate any impact to practice staffing rotas.

Ensure all Practice staff are aware of the need for confidentiality, both of patient and practice information.

Create a team culture and professional working environment within the teams and sites, developing the team to reach their goals with a program of coaching, supporting and motivating staff to promote effective team working and individual capability in a performance driven function.

Monitoring Practice Performance and Targets

To read and be aware of all the primary Care KPIs and relevant targets and contractual obligations and work towards achieving these, including:

Enhanced Services

Locally Commissioned Services

QOF (Quality Outcomes Framework)

GP Contract

Medicines Management and additional Services.

Health check

Stop smoking and much more

To be updated with specifications on an annual and ad hoc basis of all requirements.

Monitor and evaluate performance of the Practice team against objectives; identify and manage change

Monitor quality of workload delivered by the team and make sure all workload is completed daily and collectively by the whole team.

To plan and implement processes to achieve targets with GPs, Nurses and Group Practice Manager

Support and work with Group Practice Manager, General Practitioners, Nurses and administrative staff to achieve targets.

Strategic Management and Planning

Keep abreast of current affairs and identify potential threats and opportunities.

Contribute to Practices strategic priorities, formulation of objectives and research and development of ideas for future Practice development.

Work with the Group Practice Manager in planning and setting strategic targets.

Undertake required and agreed tasks, taking full responsibility for them.

Play an active part in development and maintenance of effective communication both within the Practice and with relevant outside agencies

Assist in assessment and evaluation of accommodation requirements and assist in management of development and expansion plans

Financial Management

Understand and report on the financial implications of contract and legislation changes.

Manage appropriate systems for handling and recording of cash and cheques and petty cash.

Report efficiently to Group Practice Manager and to the finance department all required monthly KPIs.

Be efficient in purchasing and stock control.

Organisational

Convene meetings, prepare agendas, write minutes and ensure distribution of minutes with action logs as necessary.

Take active part in development of Practice protocols and procedures, review and update as required.

Ensure that cleaning and hygiene standards are properly maintained, and adequate fire prevention and security systems are in place.

Ensure the procurement of Practice equipment, supplies and services within target budgets.

Present performance reports in a clear and reasoned format for a variety of audiences including senior leadership team, commissioners and presentation of committee reports.

Patient Services

Adopt a strategic approach to the development and management of patient services

Ensure service development and delivery is in accordance with local and national guidelines

Ensure that the Practice complies with NHS contractual obligations in relation to patient care

Maintain registration policies and monitor patient turnover and capitation

Oversee repeat prescribing systems

Manage an effective appointments system

Oversee and organise surgery timetables, duty rotas and holiday cover

Routinely monitor and assess Practice performance against patient access and demand management targets

Develop and implement an effective complaints management system

Willing to take active part with patient groups/PALS

Information Management and Technology

Ensure that analytical knowledge is applied and make sure that development and understanding of key essentials are met. These are:

EMIS

Docman

Reporting

Coding

Creating template

Evaluate and plan Practice IT implementation and modernisation

Keep abreast of the latest development in primary care IT including DoH initiatives such as EPRs and disease coding, and regularly update the Practice management team

Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training

Set and make sure that targets and monitoring standards for data entry and data collection are achieved

Ensure and be aware of Practices effective IT data security, back-up, maintenance and disaster recovery plans in place

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Take personal responsibility for mandatory training to be kept in date and up to date.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Continually improve communication channels between senior leadership team and Practice staff.

Communicate effectively with patients and carers

Tailer own preferred communication methods to respond appropriately and efficient to other peoples needs.

Contribution to the Implementation of Services

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in regular audits

This is not an exhaustive list and ad hoc tasks will be assigned as appropriate. The duties of the post may be reviewed and, if appropriate, changed by discussion with the post holder to ensure the provision of effective and efficient services.

Person Specification

Experience

Essential

  • Experience working with the public
  • Experience at dealing with complaints from customers/patients
  • Leadership experience (worked in and managed a team)
  • Driving and delivering change within a business
  • Finance experience to include understanding budgets, understanding and proven track of delivery of KPI, ability to manage financial books and upkeep the recording of Petty Cash etc.
  • HR Experience to include:
  • Appraisal meetings
  • Disciplinary/ Grievance hearings
  • Performance Management
  • Sickness Management
  • Staff training
  • Staff Development Planning

Desirable

  • Experience working in a healthcare setting
  • Experience of working in Primary Care
  • Health and Safety Management to include: Risk assessments, Accident Reporting, GDPR

Qualifications

Essential

  • A level or equivalent

Desirable

  • Any other relevant qualification such as ILM, CMI etc.
  • Degree in Business Management or equivalent
Person Specification

Experience

Essential

  • Experience working with the public
  • Experience at dealing with complaints from customers/patients
  • Leadership experience (worked in and managed a team)
  • Driving and delivering change within a business
  • Finance experience to include understanding budgets, understanding and proven track of delivery of KPI, ability to manage financial books and upkeep the recording of Petty Cash etc.
  • HR Experience to include:
  • Appraisal meetings
  • Disciplinary/ Grievance hearings
  • Performance Management
  • Sickness Management
  • Staff training
  • Staff Development Planning

Desirable

  • Experience working in a healthcare setting
  • Experience of working in Primary Care
  • Health and Safety Management to include: Risk assessments, Accident Reporting, GDPR

Qualifications

Essential

  • A level or equivalent

Desirable

  • Any other relevant qualification such as ILM, CMI etc.
  • Degree in Business Management or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry And Rugby GP Alliance

Address

1 The Boiler House, Electric Wharf

Sandy Lane

Coventry

CV1 4JU


Employer's website

https://www.coventryrugbygpalliance.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Coventry And Rugby GP Alliance

Address

1 The Boiler House, Electric Wharf

Sandy Lane

Coventry

CV1 4JU


Employer's website

https://www.coventryrugbygpalliance.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Details

Date posted

26 November 2024

Pay scheme

Other

Salary

£28,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

E0046-24-0081

Job locations

1 The Boiler House, Electric Wharf

Sandy Lane

Coventry

CV1 4JU


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