Job summary
We are looking to recruit to the post of Care Co-ordinator, to work
within our Primary Care network multi-disciplinary healthcare team, providing
1:1 personalised support to people who are referred. This will be an engaging and diverse role,
working alongside Social Prescribing Link workers and collaborating with a
wider team of health and Social care professionals.
The role is to deliver a Care
Coordinating Service to patients registered with any of the Alliance Practices.
To work with patients to develop relationships to improve their health and
wellbeing, utilizing services and opportunities in the community.
The geography is across all Coventry with a population
reliant on community based services. This role provides an excellent
opportunity for an individual to help support a network of services, designed
on the needs of the population, and to support local services as part of this
process.
Interviews to be held Wednesday 3rd August
afternoon
Main duties of the job
The care coordinator will work closely with clinicians and patients ensuring well-formed relationships
between a wide range of agencies to support the health and wellbeing of
patients, including managing a caseload.
Following GP / Nurse assessment, the care coordinator will track patient’s health and wellbeing needs can be met
by services and other opportunities available in the community going on to liaise with
patients to book them into services provided by the practice as well as in
community, and signposting where appropriate.
About us
The Coventry and Rugby GP Alliance is a private company limited by shares, wholly owned by local Coventry and Rugby GP practices. As a GP led organisation, we represent 50 GP practice shareholders and cover nearly 420,000 patients.
We describe our work in terms of Supporting, Innovating, Developing and Educating - we are on the S.I.D.E. of general practice and we have developed our Operational Plans to describe what we are going to do over this year to ensure that we continue to high quality, accessible and responsive services for both practices and patients.
We have identified key areas that we will focus on to build upon and improve our existing services.
These are our Strategic Priorities:
- Clinical Service Improvement & Delivery
- Clinical Innovation
- Primary Care Development Practice and Network Support
- Training and Education
- Integrated Care
Job description
Job responsibilities
- Liaise with clinicians and patients ensuring well-formed relationships between a wide range of agencies to support the health and wellbeing of patients, including managing a caseload.
- Follow GP / Nurse assessment, tracking patient’s health and wellbeing needs can be met by services and other opportunities available in the community. Liaise with patients to book patients into services provided by the practice as well as in community, signposting where appropriate and what matters to the person;
·Myton Clinics· Carers Trust· recalls for patients not engaging with care· healthy lifestyles· stop smoking· IAPT services· Others as required
- Provide personalized support to patients, their families and carers to take control of their health and wellbeing, live independently, improve their health outcomes and maintain a healthy lifestyle - signpost to appropriate appointments with our clinical team or in community.
- Develop trusting relationships between the organisation and the patient by giving people time and focus on what matters to them;
- Attend regular Multi-disciplinary meetings.
- Take a holistic approach, based on the patients’ priorities and the wider determinants of health
- Explore and support access to a personal health budget where appropriate
- § Manage and prioritise their own caseload (Group Practice manager will support), in accordance with the health and wellbeing needs of their population (with support of Group Practice Manager);
- Work collaboratively with all local partners to contribute towards supporting Alliance Teaching Practices and community groups to become sustainable and that community assets are nurtured, through sharing intelligence regarding any gaps or problems identified in local provision with commissioners and local authorities
- Have a role in educating non-clinical and clinical staff within the Alliance Teaching practices through verbal or written advice or guidance on what other services are available within the community and how and when patients can access them.
- Work in partnership with all voluntary and community organisation to build a comprehensive database of local resources to design and support the alliance Teaching practices.
- Ensure information on sources of voluntary and community support is always up to date to enable effective and accurate signposting and linking of individuals with services.
- Set up and maintain comprehensive data and evaluation systems.
- Provide monthly reports detailing the progress of the service.
- Maintain excellent record keeping standards and adhere to confidentiality, information sharing protocols and provide monitoring information as required.
- Ensure understanding of, and compliance with procedures for promoting and safeguarding the welfare of children and vulnerable adults.
- Implement the principles of Equal Opportunities in every aspect of work and positively promote the principles of the policy amongst colleagues, service users and other members of the community.
- Comply with the practices Health and Safety Policy and Data Protection Policy.
- Work flexibly as required by the service and to take part in PCN and other organisations meetings, and events to promote, support and celebrate the work of the service and the agencies.
Job description
Job responsibilities
- Liaise with clinicians and patients ensuring well-formed relationships between a wide range of agencies to support the health and wellbeing of patients, including managing a caseload.
- Follow GP / Nurse assessment, tracking patient’s health and wellbeing needs can be met by services and other opportunities available in the community. Liaise with patients to book patients into services provided by the practice as well as in community, signposting where appropriate and what matters to the person;
·Myton Clinics· Carers Trust· recalls for patients not engaging with care· healthy lifestyles· stop smoking· IAPT services· Others as required
- Provide personalized support to patients, their families and carers to take control of their health and wellbeing, live independently, improve their health outcomes and maintain a healthy lifestyle - signpost to appropriate appointments with our clinical team or in community.
- Develop trusting relationships between the organisation and the patient by giving people time and focus on what matters to them;
- Attend regular Multi-disciplinary meetings.
- Take a holistic approach, based on the patients’ priorities and the wider determinants of health
- Explore and support access to a personal health budget where appropriate
- § Manage and prioritise their own caseload (Group Practice manager will support), in accordance with the health and wellbeing needs of their population (with support of Group Practice Manager);
- Work collaboratively with all local partners to contribute towards supporting Alliance Teaching Practices and community groups to become sustainable and that community assets are nurtured, through sharing intelligence regarding any gaps or problems identified in local provision with commissioners and local authorities
- Have a role in educating non-clinical and clinical staff within the Alliance Teaching practices through verbal or written advice or guidance on what other services are available within the community and how and when patients can access them.
- Work in partnership with all voluntary and community organisation to build a comprehensive database of local resources to design and support the alliance Teaching practices.
- Ensure information on sources of voluntary and community support is always up to date to enable effective and accurate signposting and linking of individuals with services.
- Set up and maintain comprehensive data and evaluation systems.
- Provide monthly reports detailing the progress of the service.
- Maintain excellent record keeping standards and adhere to confidentiality, information sharing protocols and provide monitoring information as required.
- Ensure understanding of, and compliance with procedures for promoting and safeguarding the welfare of children and vulnerable adults.
- Implement the principles of Equal Opportunities in every aspect of work and positively promote the principles of the policy amongst colleagues, service users and other members of the community.
- Comply with the practices Health and Safety Policy and Data Protection Policy.
- Work flexibly as required by the service and to take part in PCN and other organisations meetings, and events to promote, support and celebrate the work of the service and the agencies.
Person Specification
Qualifications
Essential
- Educated to at least GCSE Level
- Level 2 health and social care or equivalent
Desirable
- NVQ level 3 health and Social Care or equivalent
Experience
Essential
- Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field
- Excellent holistic assessment as well as communication skills
- Knowledge of the personalised care approach
- Able to support people is a way that inspires trust and confidence motivating others to reach their potential
- Proven experience and skills in collating information and data on community resources and organising these in up-to-date and accessible formats for a range of different service users from various communities
- A confident and professional approach to working with a variety of stakeholders
- A proven understanding of safeguarding for children and vulnerable adults and ability to implement relevant policies and procedures
- Experience of providing empowering support to adults in a planned and structured way to improve health, recovery and well-being outcomes
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
- Excellent organisational and record keeping skills and the proven ability to write comprehensive reports for a variety of stakeholders
Desirable
- Experience of care of the elderly
- Experience of working with and supporting carers in their role
- 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field
Other Criteria
Essential
- Flexibility to work outside of core office hours if required
- Full license holder with access to transport, as the post will require travelling to practices
- Clear vision of role and commitment to working in Primary Care
Person Specification
Qualifications
Essential
- Educated to at least GCSE Level
- Level 2 health and social care or equivalent
Desirable
- NVQ level 3 health and Social Care or equivalent
Experience
Essential
- Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field
- Excellent holistic assessment as well as communication skills
- Knowledge of the personalised care approach
- Able to support people is a way that inspires trust and confidence motivating others to reach their potential
- Proven experience and skills in collating information and data on community resources and organising these in up-to-date and accessible formats for a range of different service users from various communities
- A confident and professional approach to working with a variety of stakeholders
- A proven understanding of safeguarding for children and vulnerable adults and ability to implement relevant policies and procedures
- Experience of providing empowering support to adults in a planned and structured way to improve health, recovery and well-being outcomes
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
- Excellent organisational and record keeping skills and the proven ability to write comprehensive reports for a variety of stakeholders
Desirable
- Experience of care of the elderly
- Experience of working with and supporting carers in their role
- 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field
Other Criteria
Essential
- Flexibility to work outside of core office hours if required
- Full license holder with access to transport, as the post will require travelling to practices
- Clear vision of role and commitment to working in Primary Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
