Job summary
The CRGPA is looking to recruit an Alliance teaching Practice Manager with overall responsibility for the management of the 4 Alliance
Teaching Practices owned by the organisation. The position will be responsible for the direct supervision and line-management
of 4 Site Managers, Assistant Service Manager and any other staff as required
by the respective service
The Alliance Teaching Practice Manager will be responsible
and accountable for monitoring, maintaining and providing the highest standards
of leadership, administrative and analytical support and service delivery.
Main duties of the job
- Manage the day to day running of Alliance Teaching Practices located across Coventry
- To ensure that communication channels are used effectively to facilitate the flow of information between the practices, staff, service users and the Alliance.
- Working collaboratively with the Data Analyst and key Practice staff to ensure robust reporting tools for the key performance indicator data, reporting on the progress, issues and risks to the Head of Operations.
- Assist with the identification and setting of objectives and goals, being clear how outcomes can be recognised and measured and put in place remedial actions as required.
- To be responsible for managing the practice management team of including daily and formal supervision, as required.
- To conduct formal meetings and training activities (including updates) etc. as required, sometimes off-site and out of normal hours.
- To delegate and allocate duties to staff ensuring that guidance and supervision are given, constantly monitoring skills and identifying training needs
- To monitor deadlines, workloads and performance of each practice and produce reports as appropriate
About us
The Coventry and Rugby GP Alliance is a private company limited by shares, wholly owned by local Coventry and Rugby GP practices. As a GP led organisation, we represent 54 GP practice shareholders and cover nearly 420,000 patients. We describe our work in terms of Supporting, Innovating, Developing and Educating - we are on the S.I.D.E. of general practice and we have developed our Operational Plan for 2019/20 to describe what we are going to do over this year to ensure that we continue to high quality, accessible and responsive services for both practices and patients.
We have identified key areas that we will focus on to build upon and improve our existing services. These are our Strategic Priorities:
- Clinical Service Improvement & Delivery
- Clinical Innovation
- Primary Care Development – Practice and Network Support
- Training and Education
- Integrated Care
- Good Governance
Job description
Job responsibilities
- Support the site managers in the effective operational management of the services, meeting agreed performance objectives including year on year clinical, financial and productivity targets.
- Manage the day to day running of Alliance Teaching Practices located across Coventry
- To ensure that communication channels are used effectively to facilitate the flow of information between the practices, staff, service users and the Alliance.
- Working collaboratively with the Data Analyst and key Practice staff to ensure robust reporting tools for the key performance indicator data, reporting on the progress, issues and risks to the Head of Operations.
- Assist with the identification and setting of objectives and goals, being clear how outcomes can be recognised and measured and put in place remedial actions as required.
- To be responsible for managing the practice management team of including daily and formal supervision, as required.
- To conduct formal meetings and training activities (including updates) etc. as required, sometimes off-site and out of normal hours.
- To delegate and allocate duties to staff ensuring that guidance and supervision are given, constantly monitoring skills and identifying training needs
- To monitor deadlines, workloads and performance of each practice and produce reports as appropriate
- Monitor and audit the progress of the QOF and Enhanced Services to maximise income
- Keep updated on the latest development in primary care IT including DoH initatives such as EPRs and disease coding and regularly update the practice management team.
- Ensure safety and relevant legislation, policies, standards and guidance are followed and met, liaising with Head of Safety & Quality
- Ensure the practices are compliant for NHS and Statutory Obligations, including developing new practice procedures and protocols as required with CRGPA colleagues
- Ensure that all members of the team feel that they are contributing to the development of the practices.
- Create an environment that supports a continuous improvement and innovation ethos and ensures team members are facilitated to embrace change.
- Develop and manage the practice PPG, ensuring systems are in place for member recruitment.
- Adopt a strategic approach to the development and management of patient services
- Oversee team rotas, holiday, and sickness cover to ensure full service is maintained
- Maintain effective patient feedback systems and share learning.
- Maintain the significant event reporting system and share learning.
- Ensure service development and delivery is in accordance with local and national guidelines
- Ensure that the practice complies with NHS contractual obligations in relation to patient care
- Maintain registration policies and monitor patient turnover and capitation
- Oversee repeat prescribing systems
- Oversee and manage effective appointments systems
- Routinely monitor and assess practice performance against patient access and demand management targets
- Maintain effective complaints management system
- To ensure the provision and maintenance of high quality, efficient service delivery which promotes the Alliance’s values and ethos
- Responsible for ensuring effective links between Practice Management, Clinicians and Warwick Medical School to great a good experience for Medical Students.
- To oversee recruitment and induction of all new staff recruited in Alliance Teaching Practices.
- To contribute to an effective programme of training, staff development and appraisal, including the maintenance of accurate records
- Ensure robust practice meetings are in place to develop team ethos and to deliver good quality patient care.
- To work in partnership with others including colleagues in other teams at the service and wider organisation, as well as liaising with external stakeholders and PCNs
- To be conversant with the practice budgets and contribute towards the management of the overall budget
- To be responsible for the petty cash and liaising with the Finance Team over the management of this.
- To undertake additional responsibilities as requested by the Head of Operations.
- Ensure any submission of any claims/audits is submitted to meet deadlines and keep such records as to be able to check payments/authorisation.
- Maintain effective operational support for Alliance Teaching Practices.
- Ensure the practice plays an active role in the local PCN
- Work in a matrix style environment with staff from all teams working across a range of different services.
- Work across sites as required.
- Develop and maintain Business Continuity Plan specifically for the Alliance Teaching Practices.
Job description
Job responsibilities
- Support the site managers in the effective operational management of the services, meeting agreed performance objectives including year on year clinical, financial and productivity targets.
- Manage the day to day running of Alliance Teaching Practices located across Coventry
- To ensure that communication channels are used effectively to facilitate the flow of information between the practices, staff, service users and the Alliance.
- Working collaboratively with the Data Analyst and key Practice staff to ensure robust reporting tools for the key performance indicator data, reporting on the progress, issues and risks to the Head of Operations.
- Assist with the identification and setting of objectives and goals, being clear how outcomes can be recognised and measured and put in place remedial actions as required.
- To be responsible for managing the practice management team of including daily and formal supervision, as required.
- To conduct formal meetings and training activities (including updates) etc. as required, sometimes off-site and out of normal hours.
- To delegate and allocate duties to staff ensuring that guidance and supervision are given, constantly monitoring skills and identifying training needs
- To monitor deadlines, workloads and performance of each practice and produce reports as appropriate
- Monitor and audit the progress of the QOF and Enhanced Services to maximise income
- Keep updated on the latest development in primary care IT including DoH initatives such as EPRs and disease coding and regularly update the practice management team.
- Ensure safety and relevant legislation, policies, standards and guidance are followed and met, liaising with Head of Safety & Quality
- Ensure the practices are compliant for NHS and Statutory Obligations, including developing new practice procedures and protocols as required with CRGPA colleagues
- Ensure that all members of the team feel that they are contributing to the development of the practices.
- Create an environment that supports a continuous improvement and innovation ethos and ensures team members are facilitated to embrace change.
- Develop and manage the practice PPG, ensuring systems are in place for member recruitment.
- Adopt a strategic approach to the development and management of patient services
- Oversee team rotas, holiday, and sickness cover to ensure full service is maintained
- Maintain effective patient feedback systems and share learning.
- Maintain the significant event reporting system and share learning.
- Ensure service development and delivery is in accordance with local and national guidelines
- Ensure that the practice complies with NHS contractual obligations in relation to patient care
- Maintain registration policies and monitor patient turnover and capitation
- Oversee repeat prescribing systems
- Oversee and manage effective appointments systems
- Routinely monitor and assess practice performance against patient access and demand management targets
- Maintain effective complaints management system
- To ensure the provision and maintenance of high quality, efficient service delivery which promotes the Alliance’s values and ethos
- Responsible for ensuring effective links between Practice Management, Clinicians and Warwick Medical School to great a good experience for Medical Students.
- To oversee recruitment and induction of all new staff recruited in Alliance Teaching Practices.
- To contribute to an effective programme of training, staff development and appraisal, including the maintenance of accurate records
- Ensure robust practice meetings are in place to develop team ethos and to deliver good quality patient care.
- To work in partnership with others including colleagues in other teams at the service and wider organisation, as well as liaising with external stakeholders and PCNs
- To be conversant with the practice budgets and contribute towards the management of the overall budget
- To be responsible for the petty cash and liaising with the Finance Team over the management of this.
- To undertake additional responsibilities as requested by the Head of Operations.
- Ensure any submission of any claims/audits is submitted to meet deadlines and keep such records as to be able to check payments/authorisation.
- Maintain effective operational support for Alliance Teaching Practices.
- Ensure the practice plays an active role in the local PCN
- Work in a matrix style environment with staff from all teams working across a range of different services.
- Work across sites as required.
- Develop and maintain Business Continuity Plan specifically for the Alliance Teaching Practices.
Person Specification
Qualifications
Essential
- Evidence of a sound education and management qualification or equivalent experience at graduate/postgraduate level
- Evidence of a commitment to continuing professional development
Desirable
- Degree level certification
- Relevant management qualification/AMSPAR
Skills & Knowledge
Essential
- Excellent communication (oral and written) with interpersonal skills
- Ability to listen and empathise
- Ability to delegate
- Excellent time management
- Be proactive and use own initiative work to deadlines
- Delegation and empowerment to staff
- Able to support practice meetings with admin and clinical team working across multiple sites
- Health and Safety
- Experience of leading teams
- Independent logical problem solving
- Negotiating and managing conflict
- Able to manage change and cope with pressure
- Networking and facilitation
- Understanding GP income streams and claims process
- Staff performance management and annual reviews
Aptitudes and attributes
Essential
- Self-motivating and self-confident able to work with minimum direction and provide results
- Adaptable and innovative
- Enthusiasm with energy and drive
- Leads by example
- Ability to take people with them
- Trustworthy, honest, reliable, caring and sympathetic
- Strategic thinker
- Willing to work flexibly to meet the needs of the business including covering junior staff absences
Experience
Essential
- Previous primary care management experience
- Experience of managing multiple services
- Management experience
- Writing and reviewing comprehensive personalised support plans including risk assessments
- EMIS experience
- Managing budgets
- Experience of strategic business planning
- Experience of dealing with the public/patients
Desirable
- At least 5 years management experience in the NHS or in practice management
- Experience of working with regulatory bodies and preparing for inspections
- Understanding and awareness of Care Quality Commission (CQC) inspections
- Understanding of Primary Care Networks
- Managing across multiple sites
Person Specification
Qualifications
Essential
- Evidence of a sound education and management qualification or equivalent experience at graduate/postgraduate level
- Evidence of a commitment to continuing professional development
Desirable
- Degree level certification
- Relevant management qualification/AMSPAR
Skills & Knowledge
Essential
- Excellent communication (oral and written) with interpersonal skills
- Ability to listen and empathise
- Ability to delegate
- Excellent time management
- Be proactive and use own initiative work to deadlines
- Delegation and empowerment to staff
- Able to support practice meetings with admin and clinical team working across multiple sites
- Health and Safety
- Experience of leading teams
- Independent logical problem solving
- Negotiating and managing conflict
- Able to manage change and cope with pressure
- Networking and facilitation
- Understanding GP income streams and claims process
- Staff performance management and annual reviews
Aptitudes and attributes
Essential
- Self-motivating and self-confident able to work with minimum direction and provide results
- Adaptable and innovative
- Enthusiasm with energy and drive
- Leads by example
- Ability to take people with them
- Trustworthy, honest, reliable, caring and sympathetic
- Strategic thinker
- Willing to work flexibly to meet the needs of the business including covering junior staff absences
Experience
Essential
- Previous primary care management experience
- Experience of managing multiple services
- Management experience
- Writing and reviewing comprehensive personalised support plans including risk assessments
- EMIS experience
- Managing budgets
- Experience of strategic business planning
- Experience of dealing with the public/patients
Desirable
- At least 5 years management experience in the NHS or in practice management
- Experience of working with regulatory bodies and preparing for inspections
- Understanding and awareness of Care Quality Commission (CQC) inspections
- Understanding of Primary Care Networks
- Managing across multiple sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
