Job summary
Smokefree Bristol team are looking to recruit a competent and proactive service coordinator, to support an existing team of Stop Smoking Advisors. These advisors are key team members working closely with the delivery team to improve the quality of life and wellbeing of the local population with a specific focus on service delivery, expansion and teamwork.
Main duties of the job
The Role
We wish to recruit an individual with leadership qualities, attention to detail and enjoys day to day engagement with communities and target population, to join our established and dedicated team of advisors. The candidate we seek would be confident and approachable, experienced in Face-to-face engagement with public, a team player with a drive to leading by example. All training will be provided as part of the role to suitable candidate who meets the essential criteria and is enthusiastic about the work.
The post is advertised as a full-time post with 40 hours per week, Monday to Friday with occasional evenings and weekends. The main duties include, coordination of daily clinics, staff cover, supporting the admin colleagues and advisors with questions/queries to make sure consistent messages are being shared by promoting stop smoking service and supporting service users wishing to quit smoking amongst a variety of other job-related tasks.
Our office is located at Spaces Offices, BS1, Bristol City Centre and chosen team member will be expected to work from the office Monday to Friday.
Smokefree Bristol
We are a small, well-established, happy, and friendly team, all aligned to our core business of high-quality, non-judgemental, and empathetic patient care. We would welcome someone sharing these values to join our team.
Salary: £30,000
Holiday entitlement: 20 days plus public holidays
Contributory Nest Pension Scheme
EAP Employee Assisted programme
About us
About us
Solutions4Health is an innovative company with a passion and proven track record for tackling health inequalities. We are a growing, prestigious healthcare services business, based in various offices across the UK delivering a first-class service to all our customers.
Job description
Job responsibilities
Solutions4Health are delighted to be offering the role of Service Coordinator - (Smokefree Bristol) at Bristol. This is a full time permanent job with a salary of £28,000 to £30,000 depending on experience.
Role Summary
Smokefree Bristol is Bristol Borough Council’s commissioned community stop smoking service to support residents of the Borough.
As the Stop Smoking Service Coordinator, you'll be at the forefront of the service engagement with partners, stakeholders and local communities. As a coordinator, you will also be responsible for your own client caseload working with service users on a121 basis to support them on their journey to becoming smokefree and lead healthier, smoke-free lives. This dynamic role involves coordinating and delivering innovative smoking cessation programs, working closely with clients to provide personalised support and guidance. You’ll be responsible for the day-to-day coordination of the Smokefree Bristol service and will lead on service coordination across the borough. You'll also collaborate with healthcare professionals and community partners, driving engagement and ensuring the highest standards of care.
This is an exciting opportunity for a dynamic individual to demonstrate their broad health and wellbeing knowledge, skills and experience in the delivery of exciting stop smoking service in Bristol with revised and client centred model of support.
MAIN DUTIES AND RESPONSIBILITIES
- Ensure that all targets, performance measures, and outcomes are achieved successfully for Smokefree Bristol Service
- Organise and coordinate project delivery and awareness events.
- Responsible for data collection for monthly and quarterly reports
- Research, locate, set up and review new clinic opportunities
- Work closely, and develop sustainable relationships with local partners, including Pharmacies, GPs, secondary care providers and workplaces in the development, promotion and delivery of the community Stop Smoking service.
- Liaise with the relevant authorities to obtain permission and consent for the delivery of marketing campaigns and events.
- Gather information on all referrals made to the service and follow up contacts accordingly.
- Undertake random spot checks in various clinics to ensure that service quality standards are maintained e.g. relevant literature, display materials, NRT products and completed Monitoring Forms are consistent and following best practice
- Manage your own caseload of clients successfully by achieving individual targets and KPIs with a view to lead the team by example
- Co-ordinate the recruitment and training of staff by helping the service manager
- Ensure that local residents interested in smokefree Bristol, can access the service using means and tools suitable to them
- Ensure that printed materials providing information and advice on how to quit smoking are made available to residents in their first language where English is not tgheir first choice
- Co-ordinate and deliver, the provision of VBA (Very Brief Advice) training to partners and frontline staff as per service KPIs
- Encourage service users and other stakeholders to be involved in the design, ongoing improvement and evaluation of our services
- Investigate, report, and resolve all client queries and complaints by seeking guidance and support from service manager where needed
- Proactively maintain own professional knowledge, development and practice, and contribute effectively to team management meetings
- Work within professional boundaries, always maintaining safety and appropriate confidentiality
- Explain the principles of Stop Smoking, including self-efficacy and behaviour change, so that service users can make informed choices regarding their treatment and engagement pathway
- Deliver a client-led treatment plan in accordance with national and local guidelines, effectively and professionally, including Carbon Monoxide monitoring, accurate data entry to comply with NICE guidelines, and a comprehensive account of weekly interventions.
- Assist with carrying out the external quality control testing all devices and ensuring that all equipment is appropriately calibrated within timescales
- Ensure that the Quality standards are maintained within the service
- Maintain promotional resources and materials up to date
- Knowledge of promotional media channels to regularly post motivational messages and client feedback, success stories
About Us
Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one stop solution for commissioners accountable for outcome focused integrated Public Health services.
Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.
We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.
Solutions4health are a disability confident employer. If you require any reasonable adjustments, either at application or interview stage, please contact our HR team.
Benefits
Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams.
- Employee Assistance Programme (inlcuding 24/7 helpline access and health and wellbeing app)
- Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discount on shopping, gym membership, travel etc.
- Cycle to Work scheme
- Annual Leave that increases with length or service
If you think you are suitable for this role, please apply now!
Job description
Job responsibilities
Solutions4Health are delighted to be offering the role of Service Coordinator - (Smokefree Bristol) at Bristol. This is a full time permanent job with a salary of £28,000 to £30,000 depending on experience.
Role Summary
Smokefree Bristol is Bristol Borough Council’s commissioned community stop smoking service to support residents of the Borough.
As the Stop Smoking Service Coordinator, you'll be at the forefront of the service engagement with partners, stakeholders and local communities. As a coordinator, you will also be responsible for your own client caseload working with service users on a121 basis to support them on their journey to becoming smokefree and lead healthier, smoke-free lives. This dynamic role involves coordinating and delivering innovative smoking cessation programs, working closely with clients to provide personalised support and guidance. You’ll be responsible for the day-to-day coordination of the Smokefree Bristol service and will lead on service coordination across the borough. You'll also collaborate with healthcare professionals and community partners, driving engagement and ensuring the highest standards of care.
This is an exciting opportunity for a dynamic individual to demonstrate their broad health and wellbeing knowledge, skills and experience in the delivery of exciting stop smoking service in Bristol with revised and client centred model of support.
MAIN DUTIES AND RESPONSIBILITIES
- Ensure that all targets, performance measures, and outcomes are achieved successfully for Smokefree Bristol Service
- Organise and coordinate project delivery and awareness events.
- Responsible for data collection for monthly and quarterly reports
- Research, locate, set up and review new clinic opportunities
- Work closely, and develop sustainable relationships with local partners, including Pharmacies, GPs, secondary care providers and workplaces in the development, promotion and delivery of the community Stop Smoking service.
- Liaise with the relevant authorities to obtain permission and consent for the delivery of marketing campaigns and events.
- Gather information on all referrals made to the service and follow up contacts accordingly.
- Undertake random spot checks in various clinics to ensure that service quality standards are maintained e.g. relevant literature, display materials, NRT products and completed Monitoring Forms are consistent and following best practice
- Manage your own caseload of clients successfully by achieving individual targets and KPIs with a view to lead the team by example
- Co-ordinate the recruitment and training of staff by helping the service manager
- Ensure that local residents interested in smokefree Bristol, can access the service using means and tools suitable to them
- Ensure that printed materials providing information and advice on how to quit smoking are made available to residents in their first language where English is not tgheir first choice
- Co-ordinate and deliver, the provision of VBA (Very Brief Advice) training to partners and frontline staff as per service KPIs
- Encourage service users and other stakeholders to be involved in the design, ongoing improvement and evaluation of our services
- Investigate, report, and resolve all client queries and complaints by seeking guidance and support from service manager where needed
- Proactively maintain own professional knowledge, development and practice, and contribute effectively to team management meetings
- Work within professional boundaries, always maintaining safety and appropriate confidentiality
- Explain the principles of Stop Smoking, including self-efficacy and behaviour change, so that service users can make informed choices regarding their treatment and engagement pathway
- Deliver a client-led treatment plan in accordance with national and local guidelines, effectively and professionally, including Carbon Monoxide monitoring, accurate data entry to comply with NICE guidelines, and a comprehensive account of weekly interventions.
- Assist with carrying out the external quality control testing all devices and ensuring that all equipment is appropriately calibrated within timescales
- Ensure that the Quality standards are maintained within the service
- Maintain promotional resources and materials up to date
- Knowledge of promotional media channels to regularly post motivational messages and client feedback, success stories
About Us
Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one stop solution for commissioners accountable for outcome focused integrated Public Health services.
Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.
We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.
Solutions4health are a disability confident employer. If you require any reasonable adjustments, either at application or interview stage, please contact our HR team.
Benefits
Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams.
- Employee Assistance Programme (inlcuding 24/7 helpline access and health and wellbeing app)
- Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discount on shopping, gym membership, travel etc.
- Cycle to Work scheme
- Annual Leave that increases with length or service
If you think you are suitable for this role, please apply now!
Person Specification
Education and Qualification
Essential
- A Level or equivalent qualifications.
Desirable
- Degree/or equivalent level of qualification in a health, science or social science field.
Knowledge and Skills
Essential
- Understanding of public health or related fields and the approaches and tools used to improve health and wellbeing
- An understanding of health inequalities within the local area
- A strong understanding of the impact of smoking on health
- Knowledge of the local area of Bristol and impact of deprivation on poorer localities
- Competent knowledge and use of MS Office suite
- Able to prioritise own work effectively and be able to direct and support others
- Ability to use initiative to decide relevant actions and make recommendations with the aim of improving deliverables and complying to policies
- Knowledge of current trends in smoking and vaping among young people
- Proficiency in techniques like motivational interviewing to encourage behaviour change and support people in their journey to quit smoking
- Ability to understand and respect the diverse cultural backgrounds of people, tailoring support to meet their specific needs
- Ability to build rapport and trust with a wide variety of people, making them feel comfortable and respected to engage
Desirable
- Knowledge of effective interventions to reduce health inequalities
Experience
Essential
- Experience of coordinating and motivating a team within a public health service or equivalent experience in a different field
- Experience of preparing and presenting data in the form of reports to a range of stakeholders
- Strong leadership abilities, effective influencer and networker
- Professional, calm and efficient manner
Desirable
- Past experience of working within a Stop Smoking service
Other
Essential
- Full Clean Driving Licence (no more than 3 points)
- The ability to travel across Bristol
Desirable
Person Specification
Education and Qualification
Essential
- A Level or equivalent qualifications.
Desirable
- Degree/or equivalent level of qualification in a health, science or social science field.
Knowledge and Skills
Essential
- Understanding of public health or related fields and the approaches and tools used to improve health and wellbeing
- An understanding of health inequalities within the local area
- A strong understanding of the impact of smoking on health
- Knowledge of the local area of Bristol and impact of deprivation on poorer localities
- Competent knowledge and use of MS Office suite
- Able to prioritise own work effectively and be able to direct and support others
- Ability to use initiative to decide relevant actions and make recommendations with the aim of improving deliverables and complying to policies
- Knowledge of current trends in smoking and vaping among young people
- Proficiency in techniques like motivational interviewing to encourage behaviour change and support people in their journey to quit smoking
- Ability to understand and respect the diverse cultural backgrounds of people, tailoring support to meet their specific needs
- Ability to build rapport and trust with a wide variety of people, making them feel comfortable and respected to engage
Desirable
- Knowledge of effective interventions to reduce health inequalities
Experience
Essential
- Experience of coordinating and motivating a team within a public health service or equivalent experience in a different field
- Experience of preparing and presenting data in the form of reports to a range of stakeholders
- Strong leadership abilities, effective influencer and networker
- Professional, calm and efficient manner
Desirable
- Past experience of working within a Stop Smoking service
Other
Essential
- Full Clean Driving Licence (no more than 3 points)
- The ability to travel across Bristol
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
