Job summary
Solutions4Health are delighted to be offering the role of Admin Support Officer at Bristol. This is a fulltime, permanent job with a salary of 24,500 to £27,000 depending on experience.
Admin Support Officer, Smokefree Bristol
Smokefree Bristol team are looking to recruit a competent and proactive person to support an existing team of Stop Smoking Advisors.
The Role
We wish to recruit an admin support officer, to join our established and dedicated team. The candidate we seek would be confident and approachable, experienced in handling data, managing referrals as well as social media channels and telephone inquiries from health professionals, stakeholders, and wider service users. we would be willing to train an individual without experience if they meet essential criteria and are enthusiastic about the work.
The post is advertised as a full-time post with 40 hours per week, split across Monday to Friday. The main duties include, handling incoming calls, dealing with inbound referrals, supporting stop smoking advisors to deliver face-to-face and virtual sessions. The post holder will also be responsible for the admin task associated with the project and preparing weekly and monthly data reports to support key performance indicators.Location - Bristol
Main duties of the job
Required Skills/Qualifications
Monitor the secure email into to address and action referrals and general enquiries and processing referrals timely and effectively within timescale
Contact referrals to triage appropriately to book them into relevant clinics with an advisor.
Respond to phone calls, voicemails and call backs as appropriate
Attention to detail when inputting and maintaining the database systems
Request and process invoices for timely payments
Provide daily administrative support to the Service Coordinator and Stop Smoking advisors
Offer support, information and advice to service users and health professionals where necessary
Identify clinical queries from callers, reviewing urgency and appropriately seeking guidance to respond to them
Ensure complaints are sensitively handled and raised appropriately to be actioned
Collate and store service user feedback, case studies and comments
Work with the team to capture, create and schedule content for the social media platforms
Assist with organising internal and or external conferences and training days, including registration and resource preparation.
Order service leaflets, handbooks, and other promotional materials as needed
Provide practical support to the production of dashboards, reports and data in advance of reviews and reporting to national, regional and local commissioning and stakeholders
Manage and monitor device calibration, PAT testing and other maintenance as necessary
Support to develop, monitor and maintain quality standards and initiate good office practices including appropriate data protection of client information
Develop and maintain manual and computerised filing systems; ensuring clinic rotas are kept up to date
Explain the principles of Stop Smoking to callers and potential service users so that they can make an informed choice regarding their engagement
Motivate and empower clients to make behaviour changes during initial consultation
Ensure a commitment to own personal development by attending all team meetings and training as required and keeping up to date with best practice
Actively contribute in arranging promotional events
Keep advisors’ assets, including phones, laptops and any other items that come under this description
Support the maintenance of health and safety records and risk assessments
About us
Solutions4Health is an innovative company with a passion and proven track record for tackling health inequalities. We are a growing, prestigious healthcare services business, based in various offices across the UK delivering a first-class service to all our customers.
Job description
Job responsibilities
Solutions4Health are delighted to be offering the role of Admin Support Officer at Bristol. This is a fulltime, permanent job with a salary of 24,500 to £27,000 depending on experience.
Role Summary
Smokefree Bristol is a commissioned community stop smoking service of Bristol Borough Council.
Join our dynamic team as an admin support officer, where you' will play a crucial role in supporting individuals on their journey to quit smoking! You will be the first point of contact for service users, stakeholders and partners. A friendly and organised point of contact, coordinating appointments, managing data, and providing vital support to our dedicated Stop Smoking Advisors. With your enthusiasm and attention to detail, you' will ensure our community stop smoking services run smoothly, making a real difference in the lives of local population. If you're ready to contribute to a healthier community, we want to hear from you!
The administrator role will require high levels of organisation, excellent communication skills, IT literacy, local knowledge and a positive approach to customer service. The successful candidate must have enthusiasm for helping others, good understanding of public health interventions and competent IT and Administration skills.
All our team members undergo a rigorous training programme to ensure they are working to the highest standard and demonstrating evidence-based practice. Full training will be provided to ensure the post-holder is competent to support across a range of areas.
Required Skills/Qualifications
- Monitor the secure email into to address and action referrals and general enquiries and processing referrals timely and effectively within timescale
- Contact referrals to triage appropriately to book them into relevant clinics with an advisor.
- Respond to phone calls, voicemails and call backs as appropriate
- Attention to detail when inputting and maintaining the database systems
- Request and process invoices for timely payments
- Provide daily administrative support to the Service Coordinator and Stop Smoking advisors
- Offer support, information and advice to service users and health professionals where necessary
- Identify clinical queries from callers, reviewing urgency and appropriately seeking guidance to respond to them
- Ensure complaints are sensitively handled and raised appropriately to be actioned
- Collate and store service user feedback, case studies and comments
- Work with the team to capture, create and schedule content for the social media platforms
- Assist with organising internal and or external conferences and training days, including registration and resource preparation.
- Order service leaflets, handbooks, and other promotional materials as needed
- Provide practical support to the production of dashboards, reports and data in advance of reviews and reporting to national, regional and local commissioning and stakeholders
- Manage and monitor device calibration, PAT testing and other maintenance as necessary
- Support to develop, monitor and maintain quality standards and initiate good office practices including appropriate data protection of client information
- Develop and maintain manual and computerised filing systems; ensuring clinic rotas are kept up to date
- Explain the principles of Stop Smoking to callers and potential service users so that they can make an informed choice regarding their engagement
- Motivate and empower clients to make behaviour changes during initial consultation
- Ensure a commitment to own personal development by attending all team meetings and training as required and keeping up to date with best practice, actively contribute in arranging promotional events
- Keep advisors’ assets, including phones, laptops and any other items that come under this description
- Support the maintenance of health and safety records and risk assessments
About Us
Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one stop solution for commissioners accountable for outcome focused integrated Public Health services.
Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.
We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.
Solutions4health are a disability confident employer. If you require any reasonable adjustments, either at application or interview stage, please contact our HR team.
Benefits
Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams.
- Employee Assistance Programme (inlcuding 24/7 helpline access and health and wellbeing app)
- Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discount on shopping, gym membership, travel etc.
- Cycle to Work scheme
- Annual Leave that increases with length or service
If you think you are suitable for this role, please apply now!
Job description
Job responsibilities
Solutions4Health are delighted to be offering the role of Admin Support Officer at Bristol. This is a fulltime, permanent job with a salary of 24,500 to £27,000 depending on experience.
Role Summary
Smokefree Bristol is a commissioned community stop smoking service of Bristol Borough Council.
Join our dynamic team as an admin support officer, where you' will play a crucial role in supporting individuals on their journey to quit smoking! You will be the first point of contact for service users, stakeholders and partners. A friendly and organised point of contact, coordinating appointments, managing data, and providing vital support to our dedicated Stop Smoking Advisors. With your enthusiasm and attention to detail, you' will ensure our community stop smoking services run smoothly, making a real difference in the lives of local population. If you're ready to contribute to a healthier community, we want to hear from you!
The administrator role will require high levels of organisation, excellent communication skills, IT literacy, local knowledge and a positive approach to customer service. The successful candidate must have enthusiasm for helping others, good understanding of public health interventions and competent IT and Administration skills.
All our team members undergo a rigorous training programme to ensure they are working to the highest standard and demonstrating evidence-based practice. Full training will be provided to ensure the post-holder is competent to support across a range of areas.
Required Skills/Qualifications
- Monitor the secure email into to address and action referrals and general enquiries and processing referrals timely and effectively within timescale
- Contact referrals to triage appropriately to book them into relevant clinics with an advisor.
- Respond to phone calls, voicemails and call backs as appropriate
- Attention to detail when inputting and maintaining the database systems
- Request and process invoices for timely payments
- Provide daily administrative support to the Service Coordinator and Stop Smoking advisors
- Offer support, information and advice to service users and health professionals where necessary
- Identify clinical queries from callers, reviewing urgency and appropriately seeking guidance to respond to them
- Ensure complaints are sensitively handled and raised appropriately to be actioned
- Collate and store service user feedback, case studies and comments
- Work with the team to capture, create and schedule content for the social media platforms
- Assist with organising internal and or external conferences and training days, including registration and resource preparation.
- Order service leaflets, handbooks, and other promotional materials as needed
- Provide practical support to the production of dashboards, reports and data in advance of reviews and reporting to national, regional and local commissioning and stakeholders
- Manage and monitor device calibration, PAT testing and other maintenance as necessary
- Support to develop, monitor and maintain quality standards and initiate good office practices including appropriate data protection of client information
- Develop and maintain manual and computerised filing systems; ensuring clinic rotas are kept up to date
- Explain the principles of Stop Smoking to callers and potential service users so that they can make an informed choice regarding their engagement
- Motivate and empower clients to make behaviour changes during initial consultation
- Ensure a commitment to own personal development by attending all team meetings and training as required and keeping up to date with best practice, actively contribute in arranging promotional events
- Keep advisors’ assets, including phones, laptops and any other items that come under this description
- Support the maintenance of health and safety records and risk assessments
About Us
Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one stop solution for commissioners accountable for outcome focused integrated Public Health services.
Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.
We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.
Solutions4health are a disability confident employer. If you require any reasonable adjustments, either at application or interview stage, please contact our HR team.
Benefits
Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams.
- Employee Assistance Programme (inlcuding 24/7 helpline access and health and wellbeing app)
- Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discount on shopping, gym membership, travel etc.
- Cycle to Work scheme
- Annual Leave that increases with length or service
If you think you are suitable for this role, please apply now!
Person Specification
Education and Qualification
Essential
- GCSE Mathematics and English
Desirable
- A Level or equivalent qualifications.
- A certified NCSCT Smoking Cessation Practitioner is desirable.
Knowledge and Skills
Essential
- A good understanding of the impact of smoking on health
- Knowledge of the local area of Bristol
Desirable
- An understanding of health inequalities within the local area
Experience
Essential
- IT skills and experience with data inputting and admin duties
- Previous experience of working in a busy administrative role or office setting
- Ability to understand and respect the diverse cultural backgrounds of people, tailoring support to meet their specific needs.
- Ability to build rapport and trust with a wide variety of people, making them feel comfortable and respected.
Desirable
- As above mentioned all are must
Other
Essential
Desirable
- Full Clean Driving Licence (no more than 3 points)
Person Specification
Education and Qualification
Essential
- GCSE Mathematics and English
Desirable
- A Level or equivalent qualifications.
- A certified NCSCT Smoking Cessation Practitioner is desirable.
Knowledge and Skills
Essential
- A good understanding of the impact of smoking on health
- Knowledge of the local area of Bristol
Desirable
- An understanding of health inequalities within the local area
Experience
Essential
- IT skills and experience with data inputting and admin duties
- Previous experience of working in a busy administrative role or office setting
- Ability to understand and respect the diverse cultural backgrounds of people, tailoring support to meet their specific needs.
- Ability to build rapport and trust with a wide variety of people, making them feel comfortable and respected.
Desirable
- As above mentioned all are must
Other
Essential
Desirable
- Full Clean Driving Licence (no more than 3 points)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
