Job summary
Solutions4Health are delighted to be offering the role of Senior IT Support Technician. This is a Full-time role with a salary of £30,000 to 32,000, depending on experience.
Role Summary
The IT Support Technician serves as the first point of contact for all IT-related software and hardware incidents and service requests.
Key responsibilities include managing the IT ticketing system, prioritizing high-impact tasks, and taking appropriate action. As the majority of users are based offsite, effective communication will be a critical aspect of this role.
Strong technical knowledge of operating systems, software, and hardware is essential, as the role involves coordinating the building and allocation of new assets to users.
A creative yet organized approach to problem-solving, combined with technical expertise, is vital to effectively address user needs in a rapidly growing business. The IT Support Technician will also facilitate smooth collaboration between 1st and 2nd line support teams.
The role requires working at least two days per week from the Head Office in Reading.
Main duties of the job
Main Duties and Responsibilities:
Provide on-site and remote technical support to end users.
Install and configure computer hardware, operating systems and applications.
Set up and maintain user accounts and profiles across multiple platforms and systems.
Troubleshoot system and network problems and diagnose and solve HW and SW faults.
Liaise with external service providers’ support departments.
Support the rollout of new systems, applications, and updates.
Manage the Helpdesk ticketing system and ensure that all reported issues are triaged appropriately to the correct area of the support process, whilst maintaining regular contact with the requester.
Create and maintain professional documentation.
Assist in the procurement of IT equipment.
Manage the IT Asset Register and maintain an accurate IT asset inventory.
Provide regular progress updates to the manager and escalate issues/ risks to the manager in a timely and clear fashion.
Use technical knowledge to make recommendations for improvement to the overall function of the IT department.
Contribute to the business information security audit work by undertaking activities as specified by the manager and in collaboration with the information governance lead.
Carry out any other duties that relate to this post as required by the business.
About us
About Us
Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one-stop solution for commissioners accountable for outcome-focused integrated Public Health Services.
Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.
We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.
Solutions4health are a disability-confident employer. If you require any reasonable adjustments, either at the application or interview stage, please contact our HR team.
Benefits
Promoting and supporting employee well-being is at the heart of our purpose, so we offer our teams a range of health and well-being support.
Employee Assistance Programme (including 24/7 helpline access and health and wellbeing app)
Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discounts on shopping, gym membership, travel etc.
Cycle to Work scheme
Annual Leave that increases with the length of service
Job description
Job responsibilities
Solutions4Health are delighted to be offering the role of Senior IT Support Technician. This is a Full-time role with a salary of £30,000 to 32,000, depending on experience.
Role Summary
The IT Support Technician serves as the first point of contact for all IT-related software and hardware incidents and service requests.
Key responsibilities include managing the IT ticketing system, prioritizing high-impact tasks, and taking appropriate action. As the majority of users are based offsite, effective communication will be a critical aspect of this role.
Strong technical knowledge of operating systems, software, and hardware is essential, as the role involves coordinating the building and allocation of new assets to users.
A creative yet organized approach to problem-solving, combined with technical expertise, is vital to effectively address user needs in a rapidly growing business. The IT Support Technician will also facilitate smooth collaboration between 1st and 2nd line support teams.
The role requires working at least two days per week from the Head Office in Reading.
Main Duties and Responsibilities:
Provide on-site and remote technical support to end users.
Install and configure computer hardware, operating systems and applications.
Set up and maintain user accounts and profiles across multiple platforms and systems.
Troubleshoot system and network problems and diagnose and solve HW and SW faults.
Liaise with external service providers’ support departments.
Support the rollout of new systems, applications, and updates.
Manage the Helpdesk ticketing system and ensure that all reported issues are triaged appropriately to the correct area of the support process, whilst maintaining regular contact with the requester.
Create and maintain professional documentation.
Assist in the procurement of IT equipment.
Manage the IT Asset Register and maintain an accurate IT asset inventory.
Provide regular progress updates to the manager and escalate issues/ risks to the manager in a timely and clear fashion.
Use technical knowledge to make recommendations for improvement to the overall function of the IT department.
Contribute to the business information security audit work by undertaking activities as specified by the manager and in collaboration with the information governance lead.
Carry out any other duties that relate to this post as required by the business.
About Us
Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one-stop solution for commissioners accountable for outcome-focused integrated Public Health Services.
Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.
We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.
Solutions4health are a disability-confident employer. If you require any reasonable adjustments, either at the application or interview stage, please contact our HR team.
Benefits
Promoting and supporting employee well-being is at the heart of our purpose, so we offer our teams a range of health and well-being support.
Employee Assistance Programme (including 24/7 helpline access and health and wellbeing app)
Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discounts on shopping, gym membership, travel etc.
Cycle to Work scheme
Annual Leave that increases with the length of service
If you think you are suitable for this role, please apply now!
Job description
Job responsibilities
Solutions4Health are delighted to be offering the role of Senior IT Support Technician. This is a Full-time role with a salary of £30,000 to 32,000, depending on experience.
Role Summary
The IT Support Technician serves as the first point of contact for all IT-related software and hardware incidents and service requests.
Key responsibilities include managing the IT ticketing system, prioritizing high-impact tasks, and taking appropriate action. As the majority of users are based offsite, effective communication will be a critical aspect of this role.
Strong technical knowledge of operating systems, software, and hardware is essential, as the role involves coordinating the building and allocation of new assets to users.
A creative yet organized approach to problem-solving, combined with technical expertise, is vital to effectively address user needs in a rapidly growing business. The IT Support Technician will also facilitate smooth collaboration between 1st and 2nd line support teams.
The role requires working at least two days per week from the Head Office in Reading.
Main Duties and Responsibilities:
Provide on-site and remote technical support to end users.
Install and configure computer hardware, operating systems and applications.
Set up and maintain user accounts and profiles across multiple platforms and systems.
Troubleshoot system and network problems and diagnose and solve HW and SW faults.
Liaise with external service providers’ support departments.
Support the rollout of new systems, applications, and updates.
Manage the Helpdesk ticketing system and ensure that all reported issues are triaged appropriately to the correct area of the support process, whilst maintaining regular contact with the requester.
Create and maintain professional documentation.
Assist in the procurement of IT equipment.
Manage the IT Asset Register and maintain an accurate IT asset inventory.
Provide regular progress updates to the manager and escalate issues/ risks to the manager in a timely and clear fashion.
Use technical knowledge to make recommendations for improvement to the overall function of the IT department.
Contribute to the business information security audit work by undertaking activities as specified by the manager and in collaboration with the information governance lead.
Carry out any other duties that relate to this post as required by the business.
About Us
Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one-stop solution for commissioners accountable for outcome-focused integrated Public Health Services.
Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.
We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.
Solutions4health are a disability-confident employer. If you require any reasonable adjustments, either at the application or interview stage, please contact our HR team.
Benefits
Promoting and supporting employee well-being is at the heart of our purpose, so we offer our teams a range of health and well-being support.
Employee Assistance Programme (including 24/7 helpline access and health and wellbeing app)
Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discounts on shopping, gym membership, travel etc.
Cycle to Work scheme
Annual Leave that increases with the length of service
If you think you are suitable for this role, please apply now!
Person Specification
Qualification
Essential
- Knowledge of a specialist tech field acquired through relevant degree or equivalent
- Evidence of continuous professional development
- Relevant professional accreditation and/or qualification
- Experience of working in an IT support role or equivalent for at least 1 year.
- Experience of working in a customer facing environment and dealing with a range of people from diverse backgrounds.
- Three years of proven experience in IT Support or similar role
Desirable
- Experience of working with competing demands in a pressurised environment.
- Experience of working within a Health or Public Sector environment such as; NHS, Care Home, Local Government etc
Technical Knowledge
Essential
- Troubleshooting desktop and mobile operating systems.
- Perfectionate in Microsoft 365 administration and support
- Perfectionate in Microsoft Entra administration and support
- Basic understanding of servers and networks
- Knowledge of HW setup and support: PCs, Printers, Scanners, etc.
Desirable
- Working knowledge regarding GDPR & Information Governance.
- Working knowledge regarding cyber security best practice.
- Basic understanding of web development HTML, CSS, JS
- Basic understanding of WordPress CMS
- Knowledge of Adobe Creative Cloud
Skills
Essential
- Good verbal and written communication skills.
- Excellent time management skills.
- Ability to work independently and as part of a team.
- Focused, dedicated, and result oriented
- Accountable and demonstrates a strong sense of ownership.
Desirable
Other
Essential
- Enthusiastic and self-motivated.
- Flexible approach to travelling and working hours.
- A proactive, logical approach to problem solving and delivering solutions.
- Ability to work at least two days every week out of the HO in Reading
Desirable
- An inquisitive, curious mind
- Owns a car with business insurance for occasional business travel.
Person Specification
Qualification
Essential
- Knowledge of a specialist tech field acquired through relevant degree or equivalent
- Evidence of continuous professional development
- Relevant professional accreditation and/or qualification
- Experience of working in an IT support role or equivalent for at least 1 year.
- Experience of working in a customer facing environment and dealing with a range of people from diverse backgrounds.
- Three years of proven experience in IT Support or similar role
Desirable
- Experience of working with competing demands in a pressurised environment.
- Experience of working within a Health or Public Sector environment such as; NHS, Care Home, Local Government etc
Technical Knowledge
Essential
- Troubleshooting desktop and mobile operating systems.
- Perfectionate in Microsoft 365 administration and support
- Perfectionate in Microsoft Entra administration and support
- Basic understanding of servers and networks
- Knowledge of HW setup and support: PCs, Printers, Scanners, etc.
Desirable
- Working knowledge regarding GDPR & Information Governance.
- Working knowledge regarding cyber security best practice.
- Basic understanding of web development HTML, CSS, JS
- Basic understanding of WordPress CMS
- Knowledge of Adobe Creative Cloud
Skills
Essential
- Good verbal and written communication skills.
- Excellent time management skills.
- Ability to work independently and as part of a team.
- Focused, dedicated, and result oriented
- Accountable and demonstrates a strong sense of ownership.
Desirable
Other
Essential
- Enthusiastic and self-motivated.
- Flexible approach to travelling and working hours.
- A proactive, logical approach to problem solving and delivering solutions.
- Ability to work at least two days every week out of the HO in Reading
Desirable
- An inquisitive, curious mind
- Owns a car with business insurance for occasional business travel.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
