Job summary
Solutions4Health is an innovative company with a passion and a track record for tackling health inequalities. We are looking to recruit an enthusiastic Administrator & Clicent Support Officer.
The role is central to the effective operation of the local team and will require high levels of organisation, excellent communication skills, IT literacy and a positive approach to customer service. The successful candidate must have enthusiasm for helping others, have a clean driving licence and be willing to travel where necessary.
All our team members undergo a rigorous training programme to ensure they are working to the highest standard and demonstrating evidence-based practice. Full training will be provided to ensure the post-holder is competent to support across a range of areas.
If you feel you have the drive, passion and expertise to deliver and support Public Health services in our Award Winning, Dynamic Organisation, we would be delighted to hear from you.
Main duties of the job
MAIN DUTIES AND RESPONSIBILITIES
Co-managing the services generic email account. Answering queries and processing referrals. These referrals would need to be actioned promptly to ensure clients aren’t waiting to access support.
Contacting referrals by phone to triage appropriately and book them into see/speak with an advisor.
Responding to phone calls and answer phone messages as appropriate.
Attention to detail when inputting and maintaining the services database systems QM10 (Stop smoking).
Processing Invoices.
Providing support for meetings and seminars through the provision of welcome packs etc.
Arrange clinic/group sessions by booking venues and advisors.
Offer support, information and advice to clients / health professionals where necessary. Identifying clinical queries from callers, reviewing urgency and referral to appropriate Specialist.
Ensure enquiries/complaints are sensitively handled and raised appropriately for action.
Develop, monitor and maintain quality standards and initiate good office practices including appropriate data protection of client information; developing and maintaining manual and computerised filing systems; ensuring clinic rotas are kept up to date.
Plan and organise workload, this will include the management of a caseload.
Assist in the distribution of Stop smoking products.
To carry out any other duties relevant to the post.
In addition to the main administrative role you will, on occasion, be covering for our stop smoking advisors:
Explain to clients the principles of Stop Smoking Services so that they can make an informed choice to stop smoking.
Motivate and empower clients to make behaviour changes.
Devise and deliver a client-led treatment plan in concordance with national and local guidelines, effectively and professionally dealing with the issue of the quit attempt until it is resolved. This will include CO monitoring, the completion of accurate data to comply with NICE guidelines, and a comprehensive account of weekly interventions.
Deliver one to one, face-to-face clinics, which will have emphasis on supporting clients from local communities. These may be face to face or drop-in sessions.
Actively participate in promotional events which may include weekend working.
Additional duties as required.
ELIGIBLITY TO WORK IN THE UK
All applicants must be eligible to work in the UK. We only accept applications from candidates who are legally entitled to work in the UK.
EQUAL OPPORTUNITIES
Solutions 4 Health is committed to the development of positive policies to promote equal opportunity in employment. All employees have a responsibility to ensure that they understand, comply with and promote the Equal Opportunities Policy, avoiding behaviours which discriminate against colleagues, potential employees, clients or patients on the grounds of sex, marital status, race, age, sexuality, colour, nationality, ethnic or national origin, religion or disability.
DISCLOSURE AND BARRING SERVICE CHECK
All Solutions 4 Health employees either in direct contact with patients and/or with access to patient data are required to pass a Disclosure and Barring Service (DBS) check.
It is a requirement of this post that you undertake an enhanced DBS check, and you will be asked to complete and sign a Disclosure Form giving permission for the screening to take place. If you refuse to sign the form your appointment will not be progressed further.
SAFEGUARDING AND PROMOTING THE WELFARE OF CHILDREN AND
VULNERABLE ADULTS
Solutions 4 Health is committed to safeguarding and promoting the welfare of children and vulnerable adults. This is defined as protecting children and vulnerable adults from maltreatment, preventing impairment of their health or development and ensuring that their domestic and social circumstances are consistent with the provision of safe and effective care.
NO SMOKING POLICY
Solutions 4 Health has a No Smoking Policy, which does not allow smoking by staff or visitors on any of our premises.
OCCUPATIONAL HEALTH CLEARANCE AND IMMUNISATION
The post may be subject to Occupational Health clearance, and immunisation against certain diseases may be required. These will be discussed with you during the recruitment process where applicable.
About us
About Us
Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one stop solution for commissioners accountable for outcome focused integrated Public Health services.
Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.
We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.
Solutions4health are a disability confident employer. If you require any reasonable adjustments, either at application or interview stage, please contact our HR team.
Benefits
Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams.
Employee Assistance Programme
Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discount on shopping, gym membership, travel etc.
Cycle to Work scheme
Annual Leave that increases with length or service
Job description
Job responsibilities
Solutions4Health are delighted to be offering the role of an Administrator & Client Support Officer at Basingstoke. This is a Full-time job with a salary of £23,000.00 to £23,500.00 depending on experience.
The role is central to the effective operation of the local team and will require high levels of organisation, excellent communication skills, IT literacy and a positive approach to customer service. The successful candidate must have enthusiasm for helping others, have a clean driving licence and be willing to travel where necessary.
All our team members undergo a rigorous training programme to ensure they are working to the highest standard and demonstrating evidence-based practice. Full training will be provided to ensure the post-holder is competent to support across a range of areas.
Role Summary
- Co-managing the services generic email account. Answering queries and processing referrals. These referrals would need to be actioned promptly to ensure clients aren’t waiting to access support.
- Contacting referrals by phone to triage appropriately and book them into see/speak with an advisor.
- Responding to phone calls and answer phone messages as appropriate.
- Attention to detail when inputting and maintaining the services database systems QM10 (Stop smoking).
- Processing Invoices.
- Providing support for meetings and seminars through the provision of welcome packs etc.
- Arrange clinic/group sessions by booking venues and advisors.
- Offer support, information and advice to clients / health professionals where necessary. Identifying clinical queries from callers, reviewing urgency and referral to appropriate Specialist.
- Ensure enquiries/complaints are sensitively handled and raised appropriately for action.
- Develop, monitor and maintain quality standards and initiate good office practices including appropriate data protection of client information; developing and maintaining manual and computerised filing systems; ensuring clinic rotas are kept up to date.
- Plan and organise workload, this will include the management of a caseload.
- Assist in the distribution of Stop smoking products.
- To carry out any other duties relevant to the post.
Personal Specification
The successful candidate will have:
- The ability to travel and transport equipment between clinics across Southern Hampshire
- While training will be provided, this role with require the successful candidate to undertake considerable on line learning.
- The ability to work one evening a week and occasional Saturdays
Required Skills/Qualifications
The successful candidate will have:
- A Level or equivalent qualifications.
- Knowledge of behaviour change models
- An understanding of the problems experienced by socially disadvantaged sectors of the community.
- A strong understanding of the impact of smoking on health is essential
- IT skills and experience with data inputting essential.
About Us
Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one stop solution for commissioners accountable for outcome focused integrated Public Health services.
Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.
We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.
Solutions4health are a disability confident employer. If you require any reasonable adjustments, either at application or interview stage, please contact our HR team.
Benefits
Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams.
- Employee Assistance Programme (inlcuding 24/7 helpline access and health and wellbeing app)
- Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discount on shopping, gym membership, travel etc.
- Cycle to Work scheme
- Annual Leave that increases with length or service
If you think you are suitable for this role, please apply now!
Job description
Job responsibilities
Solutions4Health are delighted to be offering the role of an Administrator & Client Support Officer at Basingstoke. This is a Full-time job with a salary of £23,000.00 to £23,500.00 depending on experience.
The role is central to the effective operation of the local team and will require high levels of organisation, excellent communication skills, IT literacy and a positive approach to customer service. The successful candidate must have enthusiasm for helping others, have a clean driving licence and be willing to travel where necessary.
All our team members undergo a rigorous training programme to ensure they are working to the highest standard and demonstrating evidence-based practice. Full training will be provided to ensure the post-holder is competent to support across a range of areas.
Role Summary
- Co-managing the services generic email account. Answering queries and processing referrals. These referrals would need to be actioned promptly to ensure clients aren’t waiting to access support.
- Contacting referrals by phone to triage appropriately and book them into see/speak with an advisor.
- Responding to phone calls and answer phone messages as appropriate.
- Attention to detail when inputting and maintaining the services database systems QM10 (Stop smoking).
- Processing Invoices.
- Providing support for meetings and seminars through the provision of welcome packs etc.
- Arrange clinic/group sessions by booking venues and advisors.
- Offer support, information and advice to clients / health professionals where necessary. Identifying clinical queries from callers, reviewing urgency and referral to appropriate Specialist.
- Ensure enquiries/complaints are sensitively handled and raised appropriately for action.
- Develop, monitor and maintain quality standards and initiate good office practices including appropriate data protection of client information; developing and maintaining manual and computerised filing systems; ensuring clinic rotas are kept up to date.
- Plan and organise workload, this will include the management of a caseload.
- Assist in the distribution of Stop smoking products.
- To carry out any other duties relevant to the post.
Personal Specification
The successful candidate will have:
- The ability to travel and transport equipment between clinics across Southern Hampshire
- While training will be provided, this role with require the successful candidate to undertake considerable on line learning.
- The ability to work one evening a week and occasional Saturdays
Required Skills/Qualifications
The successful candidate will have:
- A Level or equivalent qualifications.
- Knowledge of behaviour change models
- An understanding of the problems experienced by socially disadvantaged sectors of the community.
- A strong understanding of the impact of smoking on health is essential
- IT skills and experience with data inputting essential.
About Us
Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one stop solution for commissioners accountable for outcome focused integrated Public Health services.
Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.
We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.
Solutions4health are a disability confident employer. If you require any reasonable adjustments, either at application or interview stage, please contact our HR team.
Benefits
Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams.
- Employee Assistance Programme (inlcuding 24/7 helpline access and health and wellbeing app)
- Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discount on shopping, gym membership, travel etc.
- Cycle to Work scheme
- Annual Leave that increases with length or service
If you think you are suitable for this role, please apply now!
Person Specification
Education and Qualification
Essential
- A Level or Equivalent qualifications
- GCSE Mathematics and English
Desirable
- A certified NCSCT Smoking Cessation Practitioner is desirable.
Knowledge and Skills
Essential
- An understanding of the problems experienced by socially disadvantaged sectors of the community.
- A strong understanding of the impact of smoking on health
Desirable
Experience
Essential
- IT skills and experience with data inputting essential.
- While training will be provided, this role with require the successful candidate to undertake considerable online learning.
- Previous experience of working in a busy administrative role or office setting.
Desirable
Other
Essential
- The ability to travel and transport equipment between clinics across Southern Hampshire.
- Work one evening a week and occasional Saturdays .
Desirable
Person Specification
Education and Qualification
Essential
- A Level or Equivalent qualifications
- GCSE Mathematics and English
Desirable
- A certified NCSCT Smoking Cessation Practitioner is desirable.
Knowledge and Skills
Essential
- An understanding of the problems experienced by socially disadvantaged sectors of the community.
- A strong understanding of the impact of smoking on health
Desirable
Experience
Essential
- IT skills and experience with data inputting essential.
- While training will be provided, this role with require the successful candidate to undertake considerable online learning.
- Previous experience of working in a busy administrative role or office setting.
Desirable
Other
Essential
- The ability to travel and transport equipment between clinics across Southern Hampshire.
- Work one evening a week and occasional Saturdays .
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
