Senior Healthcare Support Worker

Ellern Mede Group

Information:

This job is now closed

Job summary

Our ethos is ‘We Never Give up!’

If you are a dedicated and passionate Healthcare Support Worker who is ready to use your skills to support some of the most challenging patient cases, we want to hear from you.

As a Senior Healthcare Support Worker, you will help our patients meet their health and social care needs by providing support that is of the highest standard. Your determination to never give up will act like a beacon of hope for our patients as their embark on their treatment journey to address their eating disorder.

You will act as a role model for your colleagues, offering them support, guidance and encouragement as they gain the experience you have already.

As a Senior Healthcare Support Worker you will undertake the role of Shift Leader and therefore be responsible for the safe and effective operation of the shift.

This could be the next step in your healthcare career and Ellern Mede is here to offer you the chance to develop your skills to new heights.

Please only apply if you have previous experience as a Senior HCA or HCA, working in mental health or any care sector.

Main duties of the job

You will assign tasks, coordinate resources and together with the Nurse in Charge, you will ensure that all the needs of the patients are met.

Main Duties will include

  • Provide healthcare support to patients
  • Positively and proactively engage with patients
  • Assist with the documentation of patient journeys, including completing paperwork, recording observations and communicating with colleagues effectively
  • Support patients at times of emotional distress and provide care and treatment. At times this can be against the patients wishes.
  • Liaise with colleagues, external professionals, patients and their loved ones with respect and dignity
  • Undertake assigned and / or delegated duties of the Nurse in Charge, including observations
  • Undertake role of Shift Leader and ensure the safe and effective operation of each shift
  • Engage with all prescribed training (face to face and eLearning)
  • Provide guidance and support to colleagues

About us

We have a staff team of approximately 350, working across multiple hospital sites as well as satellite clinics. Our expansion aims are designed to offer care closer to home for more patients. Outpatient and Day Patient or part time care programmes are offered by arrangement at all sites. We offer bespoke programmes for private clients.

In return for your expertise, leadership and commitment we can offer you:

  • Retention Bonus Scheme linked to length of service and level of experience:
  • Personal Development Plan linked to Appraisal
  • Educational development opportunities
  • £300 Guaranteed CPD Allowance
  • 25 days annual leave (pro rata)
  • Career Progression Opportunities
  • Education Fund
  • Holiday Fund
  • Comprehensive Induction
  • Specialist Eating Disorders Training
  • Sick Pay (after one years’ service)
  • Workplace Pension
  • Employee Assistance Programme

Date posted

06 April 2022

Pay scheme

Other

Salary

£22,000 to £25,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

E0038-22-3991RB

Job locations

The Ridgeway

Holcombe Hill

London

NW7 4HX


2 Warwick Road

Barnet

Hertfordshire

EN5 5EE


Job description

Job responsibilities

The primary duty and responsibility are to support the work of the clinical and nursing teams in providing high quality and safe care to patients and their families.

Excellent observation and communication skills as well the ability to build trust and rapport with individuals who have experienced severe trauma in their lives is required. A non-judgmental approach and the ability to demonstrate unconditional positive regard is absolutely essential.

Ellern Mede can sometimes be a challenging environment and therefore the ability to think on your feet, remain focused and maintain your composure in difficult clinical situations is highly important to this post.

DUTIES AND RESPONSIBILITIES

The post holder carries out assigned tasks in support of and supported by a qualified nurse. Contribute to the provision of high-quality care for patients.

Work honestly and collaboratively as part of the ward team.

Work as directed by the named nurse to provide agreed individual or group work with named patients Work flexibly regarding shift and ward changes according to the needs of the Hospital

Undertake any reasonable request.

KEY DUTIES

1. To assist the patient to meet his or her needs in respect of activities of daily living and provide practical day to day care under direction of the Nurses (i.e. personal care and hygiene, eating, attendance in education etc.

2. To co-operate with other members of the nursing team in ensuring a safe environment is maintained for the patients.

3. To ensure patients personal possessions and cash are effectively itemised, stored and managed in the appropriate place.

4. To be responsible for the clinical and ward environment and to intervene in any situation which constitutes a potential risk to patients, staff or visitors.

5. To escort patients on outings and appointments and to plan and conduct such outings in a consideration of Nursing and Clinical Management.

6. To build therapeutic relationships and communicate with patients, relative/carers.

7. To document patients’ appointments in the ward diary and ensuring that escorts are planned.

8. To ensure that all visitors to the ward are pre-approved by the MDT and are escorted and managed in accordance with nursing plans.

9. To question unknown visitors to the site and ward to ensure the safety of patients and refuse entry if necessary.

10. To ensure that all patients are safeguarded from potential harm and to conduct activities in a manner which is consistent with professional practice, policy and legislation.

11. To report any incident of concern to management.

12. To support newly staff when joining the team under supervision from qualified nurse/line manager.

13. To complete weekly activity calendars and exercise plans from the MDT and put in patients’ individual folders.

14. To co-operate with other members of the nursing team to ensure the ward meets any therapeutic needs of the patient, which are conducive to recovery.

15. To communicate in a respectful manner, clearly and precisely with patients, staff, parents and visitors and in a way, which is mindful of a supportive attitude to body image.

16. To intervene and utilise verbal de-escalation skills to avoid potential escalation of distress to patients.

17. To utilise approved restraint techniques under the guidance and management of Nurses.

18. At all times ensure that the patient’s rights and dignity are maintained.

19. To be actively involved in the admission, assessment, implementation and discharge of patients and their care under the supervision of the named nurse

20. To record accurate clinical data including observations, vital signs, fluid and food intake, stool and urine charts.

21. To be involved in manual handling and movement of patients under instruction of a Nurse to ensure that physical treatment and interventions can be safely delivered.

22. To be jointly responsible with the named nurse in keeping patient files up to date including recording relevant data in a written or electronic format and filing same appropriately.

23. To adhere to all company policies and procedures.

24. To undertake all duties delegated by the nurse in charge to ensure the efficient running of the ward.

25. To coordinate the shift under supervision of qualified nurses to ensure the shift is running effectively

26. Will take part in supervising junior staff when directed to do so by senior staff.

27. To be involved in marketing activities as required.

28. Will undertake additional ward-based duties above and beyond those duties of a nursing assistant including responsibilities such as phlebotomy, completing ECG.

29. To ensure that you attend all statutory and mandatory training as directed. Specifically, you must complete all mandatory training as shown in your MLC training needs (100%) by the end of your probation. You CANNOT pass probation without being 100% on MLC.

30. It is essential that you maintain 100% training as shown on MLC. This will be reviewed at every supervision. If you do not maintain 100% training as shown on MLC and this is noted on 2 consecutive individual supervisions (and it is clearly a failing on your part) you will be prevented from going on shift until such time as you are fully compliant with your training requirements. This is simply a matter of patient safety.

31. Act at all times in a manner which promotes a positive image of the Ellern Mede Ridgeway.

32. Maintain Security Procedures at all times.

33. Individual supervisions MUST take place at least every 2 months. You are required to take part in some form of supervision at least monthly. This can include (but not limited to) group supervision, reflective space or individual supervision.

34. Ensure individual annual appraisal takes place in a timely fashion.

35. Maintain Patient and Staff/Organisation confidentiality at all times.

36. Assist in transfers and Community outings as directed by senior staff.

37. To act in a manner which places the safety of patients as the first priority and immediately report to the Nurses, any incident or potentially dangerous situation.

38. To complete incident forms and provide statements as necessary.

39. Cover other care areas at short notice under direction of senior staff.

40. Ensure high levels of hygiene and infection control systems are maintained.

41. To conduct audits, assessments, inventories, risk assessments, Health & Safety reports and other administrative tasks required for the effective running of the service under the direction of the Nurses

42. To maintain clinical records and summaries consistent with confidentiality, professional practice and in accordance with any legal requirements currently in force.

43. To attend and contribute to professional meetings as required.

44. In agreement with Nursing Management, to safely drive company vehicles for patient escorts in agreement with the Nursing Management. The Hospital will not indemnify staff against any driving or parking offenses which are accrued whilst driving hospital transport.

GENERAL

1 At all times to carry out such other duties and responsibilities as may reasonably be required from time to time by the organisation, compatible with the objectives and duties and level of responsibility of the post. The post holder may also be required to drive patients subject to clearance

2 To adhere to the policies of Ellern Mede in respect to Equal Opportunities, Health and Safety and all other relevant policies

3 To ensure records and information systems are kept accurately including the inputting and updating of information on computerised information systems and in patient written notes.

4 At all times to promote and follow anti-discriminatory and non-abusive practice.

5 Participate in promoting the work of Ellern Mede and developing working partnerships with existing and potential referrers.

6 To adhere to policies and procedures particularly Health & Safety legislation and report incidents.

7 To comply with the Data Protection Act and maintain high levels of confidentiality.

Job description

Job responsibilities

The primary duty and responsibility are to support the work of the clinical and nursing teams in providing high quality and safe care to patients and their families.

Excellent observation and communication skills as well the ability to build trust and rapport with individuals who have experienced severe trauma in their lives is required. A non-judgmental approach and the ability to demonstrate unconditional positive regard is absolutely essential.

Ellern Mede can sometimes be a challenging environment and therefore the ability to think on your feet, remain focused and maintain your composure in difficult clinical situations is highly important to this post.

DUTIES AND RESPONSIBILITIES

The post holder carries out assigned tasks in support of and supported by a qualified nurse. Contribute to the provision of high-quality care for patients.

Work honestly and collaboratively as part of the ward team.

Work as directed by the named nurse to provide agreed individual or group work with named patients Work flexibly regarding shift and ward changes according to the needs of the Hospital

Undertake any reasonable request.

KEY DUTIES

1. To assist the patient to meet his or her needs in respect of activities of daily living and provide practical day to day care under direction of the Nurses (i.e. personal care and hygiene, eating, attendance in education etc.

2. To co-operate with other members of the nursing team in ensuring a safe environment is maintained for the patients.

3. To ensure patients personal possessions and cash are effectively itemised, stored and managed in the appropriate place.

4. To be responsible for the clinical and ward environment and to intervene in any situation which constitutes a potential risk to patients, staff or visitors.

5. To escort patients on outings and appointments and to plan and conduct such outings in a consideration of Nursing and Clinical Management.

6. To build therapeutic relationships and communicate with patients, relative/carers.

7. To document patients’ appointments in the ward diary and ensuring that escorts are planned.

8. To ensure that all visitors to the ward are pre-approved by the MDT and are escorted and managed in accordance with nursing plans.

9. To question unknown visitors to the site and ward to ensure the safety of patients and refuse entry if necessary.

10. To ensure that all patients are safeguarded from potential harm and to conduct activities in a manner which is consistent with professional practice, policy and legislation.

11. To report any incident of concern to management.

12. To support newly staff when joining the team under supervision from qualified nurse/line manager.

13. To complete weekly activity calendars and exercise plans from the MDT and put in patients’ individual folders.

14. To co-operate with other members of the nursing team to ensure the ward meets any therapeutic needs of the patient, which are conducive to recovery.

15. To communicate in a respectful manner, clearly and precisely with patients, staff, parents and visitors and in a way, which is mindful of a supportive attitude to body image.

16. To intervene and utilise verbal de-escalation skills to avoid potential escalation of distress to patients.

17. To utilise approved restraint techniques under the guidance and management of Nurses.

18. At all times ensure that the patient’s rights and dignity are maintained.

19. To be actively involved in the admission, assessment, implementation and discharge of patients and their care under the supervision of the named nurse

20. To record accurate clinical data including observations, vital signs, fluid and food intake, stool and urine charts.

21. To be involved in manual handling and movement of patients under instruction of a Nurse to ensure that physical treatment and interventions can be safely delivered.

22. To be jointly responsible with the named nurse in keeping patient files up to date including recording relevant data in a written or electronic format and filing same appropriately.

23. To adhere to all company policies and procedures.

24. To undertake all duties delegated by the nurse in charge to ensure the efficient running of the ward.

25. To coordinate the shift under supervision of qualified nurses to ensure the shift is running effectively

26. Will take part in supervising junior staff when directed to do so by senior staff.

27. To be involved in marketing activities as required.

28. Will undertake additional ward-based duties above and beyond those duties of a nursing assistant including responsibilities such as phlebotomy, completing ECG.

29. To ensure that you attend all statutory and mandatory training as directed. Specifically, you must complete all mandatory training as shown in your MLC training needs (100%) by the end of your probation. You CANNOT pass probation without being 100% on MLC.

30. It is essential that you maintain 100% training as shown on MLC. This will be reviewed at every supervision. If you do not maintain 100% training as shown on MLC and this is noted on 2 consecutive individual supervisions (and it is clearly a failing on your part) you will be prevented from going on shift until such time as you are fully compliant with your training requirements. This is simply a matter of patient safety.

31. Act at all times in a manner which promotes a positive image of the Ellern Mede Ridgeway.

32. Maintain Security Procedures at all times.

33. Individual supervisions MUST take place at least every 2 months. You are required to take part in some form of supervision at least monthly. This can include (but not limited to) group supervision, reflective space or individual supervision.

34. Ensure individual annual appraisal takes place in a timely fashion.

35. Maintain Patient and Staff/Organisation confidentiality at all times.

36. Assist in transfers and Community outings as directed by senior staff.

37. To act in a manner which places the safety of patients as the first priority and immediately report to the Nurses, any incident or potentially dangerous situation.

38. To complete incident forms and provide statements as necessary.

39. Cover other care areas at short notice under direction of senior staff.

40. Ensure high levels of hygiene and infection control systems are maintained.

41. To conduct audits, assessments, inventories, risk assessments, Health & Safety reports and other administrative tasks required for the effective running of the service under the direction of the Nurses

42. To maintain clinical records and summaries consistent with confidentiality, professional practice and in accordance with any legal requirements currently in force.

43. To attend and contribute to professional meetings as required.

44. In agreement with Nursing Management, to safely drive company vehicles for patient escorts in agreement with the Nursing Management. The Hospital will not indemnify staff against any driving or parking offenses which are accrued whilst driving hospital transport.

GENERAL

1 At all times to carry out such other duties and responsibilities as may reasonably be required from time to time by the organisation, compatible with the objectives and duties and level of responsibility of the post. The post holder may also be required to drive patients subject to clearance

2 To adhere to the policies of Ellern Mede in respect to Equal Opportunities, Health and Safety and all other relevant policies

3 To ensure records and information systems are kept accurately including the inputting and updating of information on computerised information systems and in patient written notes.

4 At all times to promote and follow anti-discriminatory and non-abusive practice.

5 Participate in promoting the work of Ellern Mede and developing working partnerships with existing and potential referrers.

6 To adhere to policies and procedures particularly Health & Safety legislation and report incidents.

7 To comply with the Data Protection Act and maintain high levels of confidentiality.

Person Specification

Qualifications

Essential

  • English and Maths GCSE A-C

Desirable

  • Psychology degree

Experience

Essential

  • Demonstration of working in healthcare care or with young people

Desirable

  • The post holder needs to be capable of engaging with, and relating to, young people in a manner that recognises the responsibilities of the caring role.
Person Specification

Qualifications

Essential

  • English and Maths GCSE A-C

Desirable

  • Psychology degree

Experience

Essential

  • Demonstration of working in healthcare care or with young people

Desirable

  • The post holder needs to be capable of engaging with, and relating to, young people in a manner that recognises the responsibilities of the caring role.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Ellern Mede Group

Address

The Ridgeway

Holcombe Hill

London

NW7 4HX


Employer's website

https://www.ellernmede.org (Opens in a new tab)


Employer details

Employer name

Ellern Mede Group

Address

The Ridgeway

Holcombe Hill

London

NW7 4HX


Employer's website

https://www.ellernmede.org (Opens in a new tab)


For questions about the job, contact:

Recruitment Administrator

Sonia Stapleton

sonia.stapleton@ellernmede.org

02032097900

Date posted

06 April 2022

Pay scheme

Other

Salary

£22,000 to £25,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

E0038-22-3991RB

Job locations

The Ridgeway

Holcombe Hill

London

NW7 4HX


2 Warwick Road

Barnet

Hertfordshire

EN5 5EE


Supporting documents

Privacy notice

Ellern Mede Group 's privacy notice (opens in a new tab)