Job responsibilities
Key Tasks:
Leadership:
Working with the PCN clinical directors and management
teams to ensure the delivery of high quality of services, meeting the
requirements of the Dacorum population.
Develop business cases to secure additional
investment in primary care, as part system work to deliver out of hospital
care.
Lead on designated work streams as directed PCN
Clinical Directors and managers.
Working closely with PCN clinical directors and
member practices, support and build organisational capacity and capability.
Provide leadership to PCN clinical directors and
managers to enable them to meet change within Dacorum.
Work to improve patient and staff experience
through supporting the management and facilitation of organisational wide
initiatives.
Improvement Programme:
Routinely read, assimilate and update project
documents including templates and project documentation.
Support the facilitation of meetings and
workshops, ensuring information is recorded as required including minutes and
actions.
Develop and produce communications and training
materials that support the delivery of PCN projects.
Develop and maintain systems that demonstrate
measurable impact and improvement within PCN work streams and projects.
Support workforce improvements in capacity and
capability through signposting of resources and training others where
appropriate.
Support challenged practices and networks in the
development and assurance delivery of remedial action plans.
Undertake benchmarking across member practices
and PCNs, closely working with the other systemwide managers to facilitate the
sharing of best practice.
Collaborate with service leads and PCN clinical
directors to complete agreed assignments on time, acting as a programme expert.
Apply and imbed within practices and PCNs as
appropriate, logical and structured tools to ensure effective service design,
mapping and evaluation.
Identify and develop short, medium- and
long-term practice and PCN development plans.
Support practices and PCN clinical directors to
engage with service users, carers and patients in a positive way.
Work with system partners and patient engagement
teams to support high quality public, patient and carer engagement in service
improvement approaches.
Communication and Relationships:
To work collaboratively with a range of
stakeholders, providers and partners (internal and external)
Use a range of skills to influence, motivate,
negotiate and broker the delivery of Dacorum improvement and service delivery
objectives.
Able to design and facilitate service
improvement events to effectively draw together a wide range of perspectives
and knowledge from diverse participants.
Provide PCNs with a clear appreciation and
understanding of complicated and extensive requirements asked of them ensuring
that advice provided is concise, accurate and comprehensive.
Communicates contentious, complex and sensitive
information to clinicians and staff across health and other relevant agencies.
Key working relationships.
To enable DHPL to work in partnership with PCN clinical
leads and managers to improve clinical outcomes and services for patients, the
post holder is required to establish and maintain constructive relationships
with a broad range of internal and external stakeholders including, but not restricted
to;
Primary Care- PCN Clinical Directors and
managers, member practices, including GPs, Practice Managers, Practice Nurses
and other clinical and non-clinical practice staff.
Public Health
CCG Governing Body Members, Directors, Senior
Managers and Clinical Leads as determined by specific programmes of work.
Wider stakeholder groups including acute and
community providers, voluntary organisations, patients and public and county
and borough councils.
Other:
Regularly undertake travel to variety of sites
using own or public transport.
The post holder will be required to support
events, meetings or conferences, these may involve travel outside of the
Dacorum area.
Work collaboratively within DHPL and PCNs to
support the delivery of an effective service/programme.
Professional Development:
Work with the General Manager of DHPL to
undertake continual personal and professional development, taking an active
part in reviewing and developing the roles and responsibilities.
Adhere to organisational policies and
procedures, including confidentiality, safeguarding, lone working, information
governance and health and safety.
Maintain a high level of knowledge and
competence to ensure that the highest standards are maintained and made
available to PCN clinical leads and managers.
Miscellaneous:
Work as part of the DHPL team to seek feedback,
continually improve the service and contribute to service improvement and
business development.
The post holder must always respect patient
confidentiality and the confidentiality of electronically stored personal data
in line with the requirements of the General Data Protection Regulation (GDPR)
The post holder must always work in general
accordance with the organisations policies and guidelines.
The post holder must always adhere to the
organisations information governance policy, ensuring that there is no breech
of confidentiality as a result of his/ her actions.
