Dacorum Primary Care Network (PCN) Manager
Dacorum Healthcare Providers Ltd
This job is now closed
DHPL is the GP Federation in Dacorum it was formed in 2015 by all the local GP practices within Dacorum. Our strategic aims are to deliver improved health and wellbeing outcomes for local people, to enable and support all forms of primary care and community care. We are working in partnership with the four Dacorum PCNs in developing Primary Care Services.
At present there are 17 practices in Dacorum that form 4 primary care networks: Alpha, Beta, Delta and Danais.
Main duties of the job
Purpose of the Role.
The PCN Project Manager will play a crucial and influential role within Dacorum PCNs.
The project manager will be employed by DHPL and will work with PCN clinical directors and managers to drive and deliver local change.
The project manager will provide expert support to PCNs and the Federation to improve the quality of primary care, as well as contribute to the primary care transformation agenda. The post holder will possess a comprehensive understanding of project management methodology which they will use to support and coordinate numerous projects at different levels across Dacorum PCNs and its constituent GP Practices.
All of Dacorum Healthcare Providers Projects are based in one building in Hemel Hempstead. You would have a desk and be based within the Administrative Team whilst working in the office.
Working with the PCN clinical directors and management teams to ensure the delivery of high quality of services, meeting the requirements of the Dacorum population.
Develop business cases to secure additional investment in primary care, as part system work to deliver out of hospital care.
Lead on designated work streams as directed PCN Clinical Directors and managers.
Working closely with PCN clinical directors and member practices, support and build organisational capacity and capability.
Provide leadership to PCN clinical directors and managers to enable them to meet change within Dacorum.
Work to improve patient and staff experience through supporting the management and facilitation of organisational wide initiatives.
Routinely read, assimilate and update project documents including templates and project documentation.
Support the facilitation of meetings and workshops, ensuring information is recorded as required including minutes and actions.
Develop and produce communications and training materials that support the delivery of PCN projects.
Develop and maintain systems that demonstrate measurable impact and improvement within PCN work streams and projects.
Support workforce improvements in capacity and capability through signposting of resources and training others where appropriate.
Support challenged practices and networks in the development and assurance delivery of remedial action plans.
Undertake benchmarking across member practices and PCNs, closely working with the other systemwide managers to facilitate the sharing of best practice.
Collaborate with service leads and PCN clinical directors to complete agreed assignments on time, acting as a programme expert.
Apply and imbed within practices and PCNs as appropriate, logical and structured tools to ensure effective service design, mapping and evaluation.
Identify and develop short, medium- and long-term practice and PCN development plans.
Support practices and PCN clinical directors to engage with service users, carers and patients in a positive way.
Work with system partners and patient engagement teams to support high quality public, patient and carer engagement in service improvement approaches.
Communication and Relationships:
To work collaboratively with a range of stakeholders, providers and partners (internal and external)
Use a range of skills to influence, motivate, negotiate and broker the delivery of Dacorum improvement and service delivery objectives.
Able to design and facilitate service improvement events to effectively draw together a wide range of perspectives and knowledge from diverse participants.
Provide PCNs with a clear appreciation and understanding of complicated and extensive requirements asked of them ensuring that advice provided is concise, accurate and comprehensive.
Communicates contentious, complex and sensitive information to clinicians and staff across health and other relevant agencies.
Key working relationships.
To enable DHPL to work in partnership with PCN clinical leads and managers to improve clinical outcomes and services for patients, the post holder is required to establish and maintain constructive relationships with a broad range of internal and external stakeholders including, but not restricted to;
Primary Care- PCN Clinical Directors and managers, member practices, including GPs, Practice Managers, Practice Nurses and other clinical and non-clinical practice staff.
CCG Governing Body Members, Directors, Senior Managers and Clinical Leads as determined by specific programmes of work.
Wider stakeholder groups including acute and community providers, voluntary organisations, patients and public and county and borough councils.
Regularly undertake travel to variety of sites using own or public transport.
The post holder will be required to support events, meetings or conferences, these may involve travel outside of the Dacorum area.
Work collaboratively within DHPL and PCNs to support the delivery of an effective service/programme.
Work with the General Manager of DHPL to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities.
Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety.
Maintain a high level of knowledge and competence to ensure that the highest standards are maintained and made available to PCN clinical leads and managers.
Work as part of the DHPL team to seek feedback, continually improve the service and contribute to service improvement and business development.
The post holder must always respect patient confidentiality and the confidentiality of electronically stored personal data in line with the requirements of the General Data Protection Regulation (GDPR)
The post holder must always work in general accordance with the organisations policies and guidelines.
The post holder must always adhere to the organisations information governance policy, ensuring that there is no breech of confidentiality as a result of his/ her actions.