Job summary
The small but effective management and support structure includes local
GPs, nurses, practice managers and other non-clinical staff. It has a core team
of less than 50 staff, based in its Holloway office, and in total employs
around 150, the majority on a monthly, part-time basis. IGPF are looking for a
flexible individual to join its Community Gynaecology Team, currently serving
Haringey & Islington, the Gynaecology Collaborative.
Main duties of the job
This is an exciting opportunity to provide essential administrative support to a multidisciplinary team focused on integrating primary, secondary, and community care to improve patient journeys and outcomes. You'll also have the chance to support other vital community services within the IGPF.
About us
About Islington GP Federation
Islington GP Federation (IGPF) is a growing organisation
representing 31 practices; we have established ourselves as a leader in new
ways of working, including running Islingtons extended access primary care
services (I:HUB) as well as supporting the Islington Primary Care Networks
(PCNs).
Our current range of services includes the Extended Access
Service, I:HUB, Community Ear, Nose and Throat (ENT), Integrated Community
Gynaecology, practice-based pharmacists and a range of practice support
mechanisms.
IGPF works very closely with a range of partners, including
the regional commissioning group, NHS England, Healthy London Partnership,
Public Health, local hospitals such as UCLH, Whittington Health and the London
Borough of Islington.
IGPF is the host organisation for the Primary Care Network
(PCN) workforce and the Islington Training Hub and has been working for over
two years to create training and development programmes that meet the needs of
staff working in primary and community care settings.
IGPF runs four Islington GP practices, one on a GMS
contract, two on APMS contracts and one caretaking contract.
Job description
Job responsibilities
- Monitor referral inboxes and process incoming referrals in a timely and accurate manner.
- Manage referrals received from GPs via electronic portals, ensuring accurate triage and appropriate allocation.
- Answer phone calls, check voicemails, respond to emails, and manage other forms of communication promptly and professionally.
- Manage clinic rotas using EMIS Web, including booking patient appointments, cancelling appointments and responding to patient queries appropriately.
- Action follow-up instructions based on clinician notes, such as generating discharge letters, making secondary care referrals, booking follow-up appointments, and chasing investigation results.
- Take minutes at Team Meetings and provide clerical support to Federation staff as required
- Undertake a wide range of administrative duties, ensuring information is accurately managed, filed, and followed up accordingly.
- Operate and maintain a working knowledge of all office-based software and equipment, including EMIS Web, Microsoft Office, photocopiers, and scanners.
- Maintain accurate and up-to-date patient records and ensure data is input correctly onto clinical systems.
- Support the preparation of reports, spreadsheets, and service data as requested by management.
- Liaise with GPs, hospital teams, community services, and patients to ensure seamless service delivery.
- Support new staff with onboarding processes and basic admin induction.
- Ensure adherence to information governance, confidentiality, and data protection guidelines at all times.
- Escalate urgent clinical queries or service concerns to appropriate team members as needed, using good judgment and initiative.
- Demonstrate flexibility by working from different service sites as instructed by the line manager to meet operational needs.
- Act as a chaperone when required when working on site.
- Work safely at all times in accordance with legislative requirements and Federation policies and procedures
This job description is not exhaustive, and the post holder may be required to carry out other duties as reasonably requested by the line manager, in line with the scope and responsibilities of the role.
Job description
Job responsibilities
- Monitor referral inboxes and process incoming referrals in a timely and accurate manner.
- Manage referrals received from GPs via electronic portals, ensuring accurate triage and appropriate allocation.
- Answer phone calls, check voicemails, respond to emails, and manage other forms of communication promptly and professionally.
- Manage clinic rotas using EMIS Web, including booking patient appointments, cancelling appointments and responding to patient queries appropriately.
- Action follow-up instructions based on clinician notes, such as generating discharge letters, making secondary care referrals, booking follow-up appointments, and chasing investigation results.
- Take minutes at Team Meetings and provide clerical support to Federation staff as required
- Undertake a wide range of administrative duties, ensuring information is accurately managed, filed, and followed up accordingly.
- Operate and maintain a working knowledge of all office-based software and equipment, including EMIS Web, Microsoft Office, photocopiers, and scanners.
- Maintain accurate and up-to-date patient records and ensure data is input correctly onto clinical systems.
- Support the preparation of reports, spreadsheets, and service data as requested by management.
- Liaise with GPs, hospital teams, community services, and patients to ensure seamless service delivery.
- Support new staff with onboarding processes and basic admin induction.
- Ensure adherence to information governance, confidentiality, and data protection guidelines at all times.
- Escalate urgent clinical queries or service concerns to appropriate team members as needed, using good judgment and initiative.
- Demonstrate flexibility by working from different service sites as instructed by the line manager to meet operational needs.
- Act as a chaperone when required when working on site.
- Work safely at all times in accordance with legislative requirements and Federation policies and procedures
This job description is not exhaustive, and the post holder may be required to carry out other duties as reasonably requested by the line manager, in line with the scope and responsibilities of the role.
Person Specification
Qualifications
Essential
Desirable
Experience
Desirable
- Experience in GP Practice or Outpatient Reception
- Experience within a health care setting
Skills
Essential
- Ability to provide quality care
- Good interpersonal and communication skills
- Good organisational skills
- Good teamwork skills
- Effective time management skills
- Ability to work independently following verbal or written instructions
- Adaptable to change
- Computer literate
- Basic IT Skills
Desirable
- Knowledge of EMIS and Docmail clinical systems
- Basic first aid knowledge
- Health and safety awareness
- Chaperone Training Certificate or experience
Person Specification
Qualifications
Essential
Desirable
Experience
Desirable
- Experience in GP Practice or Outpatient Reception
- Experience within a health care setting
Skills
Essential
- Ability to provide quality care
- Good interpersonal and communication skills
- Good organisational skills
- Good teamwork skills
- Effective time management skills
- Ability to work independently following verbal or written instructions
- Adaptable to change
- Computer literate
- Basic IT Skills
Desirable
- Knowledge of EMIS and Docmail clinical systems
- Basic first aid knowledge
- Health and safety awareness
- Chaperone Training Certificate or experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
