Job responsibilities
JOB TITLE: PCN Administrator
REPORTS TO: PCN Operational Team
HOURS: 25.5 hours per week
TYPE: Fixed term role for 12 month (with possibility of extension)
SALARY: £27,000- £30,000 per annum
INTERVIEWS WILL BE CONDUCTED ON ROLLING BASIS
About
Islington GP Federation
Islington
GP Federation (IGPF) is a growing organisation representing 31 practices; we
have established ourselves as a leader in new ways of working, including
running Islingtons extended access primary care
services
(I: HUB) as well as supporting the Islington Primary Care Networks (PCNs). Our
current range of services include the Extended Access Service, I: HUB,
Community Ear, Nose and Throat (ENT), Integrated Community Gynaecology,
practice-based pharmacists and a range of practice support mechanisms.
IGPF
works very closely with a range of partners including the regional
commissioning group, NHS England, Healthy London Partnership, Public Health,
local hospitals such as UCLH, Whittington Health and the London Borough of
Islington.
IGPF
is the host organisation for the Primary Care Network (PCN) workforce and the
Islington Training Hub and has been working for over three years to create
training and development programmes that meet the needs of staff working in
primary and community care settings.
IGPF
runs four Islington GP Practices-Northern Medical Practice, Barnsbury Medical
Practice, City Road Medical Centre and Hanley Primary Care Centre
About the PCN
The PCN workforce is hosted by IGPF and over the last few years IGPF has been
working with the Islington Training Hub, to create training and development
programmes that meet the need of all staff working in primary care.
We have a
small but highly effective management and support structure which includes
local GPs. IGPFs operations are run by a busy team located in Holloway. The GP
practices in Islington have been working collaboratively as Primacy Care Networks
for four years. These networks have formed as the foundation for the delivery
of integrated care in line with the national health strategy.
We are looking for an enthusiastic and
flexible administrator willing to work with a dynamic organisation and is
prepared to adapt and develop with the team. The role is new and will be
working with an established team to coordinate networks of GP practices working
collaboratively to form an integrated care system which brings care closer to patients
home.
This post is suitable for applicants
with PCN and/or General Practice experience.
Job Summary:
The purpose of the role is to:
Undertake a variety of administrative duties
to assist the network
operations team with the running of the Islington
Networks
Facilitate effective communication across the
broad range of
stakeholders to assure the smooth-running of the services.
Job
Responsibilities:
Coordinate and work closely with network
stakeholders including organisational group members, network members, project
teams and other key project stakeholders as required to support the development
of network resources and coordinate activities.
Undertake a wide range of administrative
duties which include ensuring all information is managed correctly, stored and
followed up accordingly.
Have a working knowledge of all office based
software and hardware, i.e. photocopier, patient information system
- Word processing typing of general
correspondence and reports.
- Creating and designing presentations using
PowerPoint.
- Data input using databases and spread sheets.
Arranging meetings and Network events, booking
rooms and hospitality, compiling agendas; taking formal minutes and chasing
actions.
Ensuring all correspondence is accurately and
appropriately presented, this includes proactive management of emails.Using proficient internet skills to access
search and retrieve information.
Handling queries and ensuring that relevant
information is imparted and confidentiality is maintained.
Setting up conference calls and webinars.
Provide administrative and ad hoc
support for the Early Cancer Diagnosis (ECD) and Personalised Care Leads
Key working relationships:
PCN
Operational Team, GP Practices, Clinical Directors, Islington Training Hub,
Integrated Care Board and other stakeholders
Confidentiality:
In the
performance of the duties outlined in this Job Description, the post-holder may
have access to confidential information relating to patients and their carers,
staff and other healthcare workers. They may also have access to information
relating to the Federation as a business organisation. All such information
from any source is to be regarded as strictly confidential.
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Federation may only be divulged to authorised persons in
accordance with the Federation policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Health & Safety:
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the Federations Health & Safety
Policy, to include:
Using personal security
systems within the workplace according to IGPF guidelines
Identifying the risks
involved in work activities and undertaking such activities in a way that
manages those risks
Making effective use of
training to update knowledge and skills
Equality and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
Acting in a way that
recognizes the importance of peoples rights, interpreting them in a way that
is consistent with Federation procedures and policies, and current legislation
Respecting the privacy,
dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is
welcoming to and of the individual, is non-judgmental and respects their
circumstances, feelings priorities and rights.
Personal/Professional Development:
The
post-holder will participate in any training programme implemented by the
Federation as part of this employment, such training to include:
Participation in an annual
individual performance review, including taking responsibility for maintaining
a record of own personal and/or professional development
Taking responsibility for own
development, learning and performance and demonstrating skills and activities
to others who are undertaking similar work
Quality:
The post-holder will strive to
maintain quality within the Federation, and will:
Alert other team members to
issues of quality and risk
Assess own performance and
take accountability for own actions, either directly or under supervision
Contribute to the
effectiveness of the team by reflecting on own and team activities and making
suggestions on ways to improve and enhance the teams performance
Work effectively with
individuals in other agencies to meet patients needs.
Effectively manage own time,
workload and resources
The post-holder will:
Apply Federation policies,
standards and guidance,
Discuss with other members of
the team how the policies, standards and guidelines will affect own work.
Participate in audit where
appropriate
Communication:
The
post-holder should recognize the importance of effective communication within
the team and will strive to:
Communicate effectively with
other team members
Communicate effectively with
patients and carers
Recognize peoples needs for
alternative methods of communication and respond accordingly
Contribute to service
implementation if required
