Network Officer

Job description

Job responsibilities

JOB TITLE: Network Officer

REPORTS TO: PCN Operational Team

HOURS: 37.5 hours per week

TYPE: Fixed term role for 12 month (with possibility of extension)

SALARY: £27,000- £30,000 per annum

INTERVIEWS WILL BE CONDUCTED ON ROLLING BASIS

About Islington GP Federation

Islington GP Federation (IGPF) is a growing organisation representing 31 practices; we have established ourselves as a leader in new ways of working, including running Islingtons extended access primary care

services (I: HUB) as well as supporting the Islington Primary Care Networks (PCNs). Our current range of services include the Extended Access Service, I: HUB, Community Ear, Nose and Throat (ENT), Integrated Community Gynaecology, practice-based pharmacists and a range of practice support mechanisms.

IGPF works very closely with a range of partners including the regional commissioning group, NHS England, Healthy London Partnership, Public Health, local hospitals such as UCLH, Whittington Health and the London Borough of Islington.

IGPF is the host organisation for the Primary Care Network (PCN) workforce and the Islington Training Hub and has been working for over three years to create training and development programmes that meet the needs of staff working in primary and community care settings.

IGPF runs four Islington GP Practices-Northern Medical Practice, Barnsbury Medical Practice, City Road Medical Centre and Hanley Primary Care Centre

About the PCN

The PCN workforce is hosted by IGPF and over the last few years IGPF has been working with the Islington Training Hub, to create training and development programmes that meet the need of all staff working in primary care.

We have a small but highly effective management and support structure which includes local GPs. IGPFs operations are run by a busy team located in Holloway. The GP practices in Islington have been working collaboratively as Primacy Care Networks for four years. These networks have formed as the foundation for the delivery of integrated care in line with the national health strategy.

We are looking for an enthusiastic and flexible administrator willing to work with a dynamic organisation and is prepared to adapt and develop with the team. The role is new and will be working with an established team to coordinate networks of GP practices working collaboratively to form an integrated care system which brings care closer to patients home.

This post is suitable for applicants with PCN and/or General Practice experience.

Job Summary:

The purpose of the role is to:

Undertake a variety of administrative duties to assist the network

operations team with the running of the Islington Networks

Facilitate effective communication across the broad range of

stakeholders to assure the smooth-running of the services.

Job Responsibilities:

Coordinate and work closely with network stakeholders including organisational group members, network members, project teams and other key project stakeholders as required to support the development of network resources and coordinate activities.

Undertake a wide range of administrative duties which include ensuring all information is managed correctly, stored and followed up accordingly.

Have a working knowledge of all office based software and hardware, i.e. photocopier, patient information system

1. Word processing typing of general correspondence and reports.
2. Creating and designing presentations using PowerPoint.
3. Data input using databases and spread sheets.

Arranging meetings and Network events, booking rooms and hospitality, compiling agendas; taking formal minutes and chasing actions.

Ensuring all correspondence is accurately and appropriately presented, this includes proactive management of emails.Using proficient internet skills to access search and retrieve information.

Handling queries and ensuring that relevant information is imparted and confidentiality is maintained.

Setting up conference calls and webinars.

Provide administrative and ad hoc support for the Early Cancer Diagnosis (ECD) and Personalised Care Leads

Key working relationships:

PCN Operational Team, GP Practices, Clinical Directors, Islington Training Hub, Integrated Care Board and other stakeholders

Confidentiality:

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, staff and other healthcare workers. They may also have access to information relating to the Federation as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Federation may only be divulged to authorised persons in accordance with the Federation policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Federations Health & Safety Policy, to include:

Using personal security systems within the workplace according to IGPF guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Federation procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Federation as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Federation, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources

The post-holder will:

Apply Federation policies, standards and guidance,

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribute to service implementation if required

Person Specification

Skills

Essential

• Be able to communicate clearly with a wide range of stakeholders
• Be highly computer literate, proficient in the use of Microsoft Office products with advanced level skills in the use of excel for analysis and costing purposes as required for this operational role.
• Be emotionally intelligent with good communication skills and an ability to manage relationships over a protracted period.
• Be able to identify clear priorities for action while managing multiple stakeholder expectations
• Be self-motivated, with an ability to plan and organize own workload and cope with last minute changes.
• Able to communicate highly complex, highly sensitive and/or contentious information to a wide range of stakeholders, including where there are barriers to understanding.
• Able to organize and present at meetings, workshops and other events.

Desirable

• Be able to tolerate uncertainty and manage conflict

Qualifications

Desirable

• Understand the national policy direction for primary, community and secondary care together with good practical and conceptual knowledge of healthcare improvement methods and practices
• Have knowledge of the regulatory and contractual frameworks for primary care contracts and business models.
• Have an operational knowledge of quality improvement and service re-design tools and techniques.

Personal Attributes

Essential

• Be able to deal with complex problem-solving situations and to think a
• way around the problem with the minimum of supervision to ensure implementation on the ground is not affected
• Be politically sensitive with highly developed diplomatic skills and be able to identify issues which may cause political sensitivity at an early stage and escalate or manage appropriately.
• Demonstrate high level of self-awareness i.e. strengths and weaknesses, personal qualities and skills.
• Be able to manage periods of high concentration, an unpredictable work pattern and multi-tasking.
• Be committed to team working and development of others
• Be committed to personal development and be willing to undertake training and other opportunities relevant to the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Islington GP Federation

Address

Unit 16-18

The Studios, Hornsey Street

Holloway

London

N7 8EG

Employer's website

https://www.islingtongpfederation.org/ (Opens in a new tab)