Job responsibilities
JOB TITLE: ENT Administrator
REPORTS TO: Deputy
Operations
Manager
HOURS: 37.5 hours per week
SALARY: £25,000 per annum
About Islington GP Federation
The Islington GP Group Limited, trading as
Islington GP Federation (IGPF), is a rapidly growing organisation representing
the interests of general practice in Islington. It is an established leader in
the provision of new and integrated provision of healthcare, including
supporting the new Primary Care Networks and developing quality improvement
capabilities in general practice. Its range of services include I:HUB,
community ENT, community gynaecology, practice-based pharmacists, long term
condition management optimisation, proactive screening and evaluation trials,
and a range of general practice support propositions.
IGPF works very closely with strategic,
commissioning and provider partners, including the local clinical commissioning
group, NHS England, Healthy London Partnership, Public Health, local hospitals,
such as Whittington Health, the local authority, third sector
organisations and patient representation groups. It plays an important role in
the development of the health and care landscape across Islington, and within
its North Central London (NCL) regional footprint.
The small but effective management and support
structure includes local GPs, nurses, practice managers and other non-clinical
staff. It has a core team of less than 50 staff, based in its Holloway office,
and in total employs around 150 the majority on a monthly, part-time basis. We
are looking for an enthusiastic and flexible administrator, ideally with a
background in primary care.
Job Summary:
The purpose
of the role is to:
Undertake
a variety of administrative duties to assist the operations team primarily with
the running of the Community ENT service.
Facilitate
effective communication across the broad range of stakeholders to assure the
smooth-running of the services.
Job Responsibilities:
Monitor referral
inboxes and process incoming referrals accordingly.
Have full understanding of EMIS Web and
other administration systems (e.g. rostering and ordering software).
Manage clinic
rotas using EMIS Web, including making patient bookings and dealing with
patient queries appropriately.
Action follow up instructions
according to GP consultation notes (i.e. discharge letters, secondary care
referrals, follow-up appointments, chasing up receipt of investigation results
etc)
Track, manage and
order equipment and consumables stock for clinics.
Provide
occasional on-site support at Community ENT sites reception/clinician
support/stock management.
Minute taking at Operational Team meetings
and providing clerical assistance to Federation staff as required.
Undertaking a wide range of administrative
duties which include ensuring all information is managed correctly, filed and
followed up accordingly.
Have a working knowledge of all office based
software and hardware, i.e. photocopier, fax, patient information system.
Confidentiality:
In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect
their privacy and act appropriately.
In
the performance of the duties outlined in this Job Description, the post-holder
may have access to confidential information relating to patients and their
carers, staff and other healthcare workers. They may also have access to
information relating to the Federation as a business organisation. All such
information from any source is to be regarded as strictly confidential
Information relating to patients, carers,
colleagues, other healthcare workers or the business of the Federation may only
be divulged to authorised persons in accordance with the Federation policies
and procedures relating to confidentiality and the protection of personal and
sensitive data.
Health & Safety:
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the Federations Health & Safety
Policy, to include:
-
Using personal security systems within
the workplace according to IGPF guidelines
-
Identifying the
risks involved in work activities and undertaking such activities in a way that
manages those risks
-
Making effective use of training to
update knowledge and skills
-
Using appropriate
infection control procedures, maintaining work areas in a tidy and safe way and
free from hazards
-
Reporting potential risks identified
Equality and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
-
Acting in a way that recognises the
importance of peoples rights, interpreting them in a way that is consistent
with Federation procedures and policies, and current legislation
-
Respecting the privacy, dignity, needs
and beliefs of patients, carers and colleagues
-
Behaving in a manner which is
welcoming to and of the individual, is non-judgmental and respects their
circumstances, feelings, priorities and rights.
Personal/Professional Development:
The
post-holder will participate in any training programme implemented by the
Federation as part of this employment, such training to include:
-
Participation in
an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
-
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work.
Quality:
The
post-holder will strive to maintain quality within the Federation, and will:
-
Alert other team members to issues of
quality and risk
-
Assess own
performance and take accountability for own actions, either directly or under
supervision
-
Contribute to the
effectiveness of the team by reflecting on own and team activities and making
suggestions on ways to improve and enhance the teams performance
-
Work effectively
with individuals in other agencies to meet patients needs.
-
Effectively
manage own time, workload and resources
-
Communication:
The post-holder
should recognise the importance of effective communication within the team and will
strive to:
-
Communicate
effectively with other team members
-
Communicate
effectively with patients and carers
-
Recognise
peoples needs for alternative methods of communication and respond accordingly
Contribution
to the Implementation of Services:
The post-holder
will:
Apply Federation
policies, standards and guidance.
-
Discuss with
other members of the team how the policies, standards and guidelines will
affect own work.
-
Participate in
audit where appropriate.