Job responsibilities
Job Summary
The NCL ICB has requested that the NCL
Training Hub (TH) to provide the second-year long term conditions (LTC) locally
commissioner service (LCS) support programme. The aim of the programme is to
ensure that a comprehensive model of personalised care is embedded across
primary care, specifically general practice.
The post holder will be responsible for
championing the model of care and providing training & and clinical
guidance to GP practices within the borough for the new LTC LCS.
The clinical lead roles can be drawn from any
clinical profession. It may also be useful for these roles to be delivered as a
job share to bring multiple perspectives to the work. The Commissioner
anticipates that successful clinical leads will already work in General
Practice in the borough and have existing relationships with practices they can
draw on.
Proactively
develop relationships with stakeholders, including Primary Care Networks,
general practices, and other practitioners to drive and support improvements to
business processes for practices within North Central London
Explain
and embed approaches to support proactive management of practice lists to
promote personalisation approaches being introduced across all of general
practice
Promote
the Long-Term Condition Service to ensure comprehensive support from all
practices and PCNs is in place
Provide
guidance to ensure that business change activities are aligned to supporting
improvements in clinical practice
About NCL
Training Hub
This is an exciting opportunity to join a growing team aimed at
developing our health and social care workforce in North Central London. The
North Central London (NCL) Training Hub is a network of multidisciplinary primary care teams,
community providers, and social care providers. Training Hubs receive core funding from Health Education England, but we
also have extra commissions from NHS England & Improvement and Local
Authorities. The NCL
Training Hub has been established to enhance training, education, and workforce
development with specific focus on enhancing the recruitment of new, and
retention of current, staff.
1.
LTC Specific
responsibilities
1.1. Proactively
reach out and engage practices in the borough to help them develop their
understanding of the clinical requirements of the LTC LCS model of care and the
changes they will need to undertake to deliver it
1.2. Attend
practice, PCN and borough meetings to discuss the LCS with practice teams,
deliver information or training on aspects of the LCS based on local need
1.3. Work
with the change facilitators to help practices and primary care networks embed
the cycle of reviewing, interpreting, and acting on their LCS outcome and
indicator data including targeted work with practice or PCN teams where data
suggests they may not be on track to achieve their goals
1.4. Capture
and share practice learning, feedback, and examples of good practice, and where
needed escalate challenges or concerns for resolution.
2. Bring
Knowledge, Skills, and experience to the role
2.1. Clinical
experience managing long-term conditions in a General Practice setting
including a good working knowledge of personalised care and support planning
2.2. Expert
knowledge of the long-term conditions LCS both the clinical model of care and
the change management practices will need to undertake to successfully deliver
it
2.3. Experience
implementing or improving the non-clinical processes that support long-term
condition management in General Practice (e.g. searches, templates, call and
recall)
2.4. Experience
reviewing and interpreting data on achievement of specific outcomes or
indicators, and working with colleagues to agree improvement actions
2.5. Ability
to engage and build credibility with General Practice teams across a borough
2.6. Ability
to act as an advocate for the benefits of the LCS model whilst maintaining
two-way dialogue between General Practice and the ICB to ensure practice
feedback is heard
2.7. Ability
to facilitate conversations about challenges with implementation, offering
practical solutions, shared learning between peers and constructive challenge
to help practices overcome them
3.
Policy & Service
Development
3.1.
Work
with boroughs and providers to understand requirements and make recommendations
to tailor the service which would enable localised and fit for purpose service
delivery
3.2.
Make
recommendations for changes and improvements to service delivery as appropriate
3.3.
Develop
and maintain a good knowledge of emerging policies from NHS, particularly
regarding workforce development
4.
System connectivity
4.1.
Ensure
educational synergies identified and capitalised upon, including prevention of
duplication of activities
4.2.
Support
development of best practice for educators across NCL
4.3.
Through
faculty steering group develop an NCL educator provider network HEE, HEIs,
further education institutions to ensure information sharing and co-creating
educator development/support
5.
Key Working Relationships
5.1.
Work
with a broad range of internal and external stakeholders, including:
o
North
Central London Training Hub leads (across all boroughs)
o
ICB
Primary Care teams
o
Place
(i.e. borough) Partnerships (including any LTC Steering Groups or Age Well
Boards)
o
Primary
Care Networks (PCNs) & General Practice
o
NHS
WT&E and Local Medical Committee (LMC)
5.2.
Participate
in relevant internal and external working groups/projects, services, and
initiatives which may be highly complex, sensitive, political, and contain
contentious information with the aim of providing information and analytical
advice to the teams
6.
Team Support
Support staff within the wider team to ensure
that they can deliver the objectives for the programme and for NCL Training Hub
7.
Confidentiality / Data Protection / Freedom of Information
Post holders must maintain the
confidentiality of information about patients, staff and other health service
business in accordance with the Data Protection Act of 1998. Post holders must
not, without prior permission, disclose any information regarding patients or
staff. Moreover, the Data Protection Act 1998 also renders an individual liable
for prosecution in the event of unauthorised disclosure of information.
8.
Equal Opportunities
Post
holders must at all times fulfil their responsibilities with regard to equality
laws.
9.
Health and Safety
Employees must be aware of the responsibilities
placed on them under the Health and Safety at Work Act (1974), and to ensure
that agreed safety procedures are carried out to maintain a safe environment
for employees, patients and visitors.
10.
Risk Management
All post holders have a
responsibility to report risks such as clinical and non-clinical accidents or
incidents promptly. They are expected to be familiar with the risk management
strategy and emergency procedures and attendance at training as required.
11.
Infection Control
Infection Control is
everyones responsibility. All staff, both clinical and non-clinical,are
required to adhere to the Hygiene Code (2006), Infection Prevention and Control
Policies and make every effort to maintain high standards of infection control
at all times thereby reducing the burden of Healthcare Associated Infections
including MRSA.
12.
Safeguarding
Within their sphere of competence, each member
of staff is responsible for promoting and safeguarding the welfare of the
children, young people and / or vulnerable adults for whom they are responsible
or may come into contact with, in the job role.
