Gynaecology Administrator

Job description

Job responsibilities

JOB TITLE: Gynaecology Administrator

REPORTS TO: Gynaecology Collaborative Service Manager

HOURS: Part Time (Mon Fri)

SALARY: £25,000 pro Rata

LOCATION: This role is site based

PLEASE NOTE THAT INTERVIEWS WILL BE TAKING PLACE ON A ROLLING BASIS.

About Islington GP Federation

The Islington GP Group Limited, trading as Islington GP Federation (IGPF), is a rapidly growing organisation representing the interests of general practice in Islington. It is an established leader in the provision of new and integrated provision of healthcare, including supporting the new Primary Care Networks and developing quality improvement capabilities in general practice. Its range of services include I:HUB, community ENT, community gynaecology, practice-based pharmacists, long term condition management optimisation, proactive screening and evaluation trials, and a range of general practice support propositions.

IGPF works very closely with strategic, commissioning and provider partners, including the local clinical commissioning group, NHS England, Healthy London Partnership, Public Health, local hospitals, such as Whittington Health, the local authority, third sector organisations and patient representation groups. It plays an important role in the development of the health and care landscape across Islington, and within its North Central London (NCL) regional footprint.

Job Responsibilities:

Primarily the post holder will support The Gynaecology Collaborative administration function as follows:

Undertake a variety of administrative duties to assist the operations team with the running of the Gynaecology service.

Monitor electronic referral inboxes and process incoming referrals accordingly.

Have full understanding of patient information system EMIS web, eRS and other administration systems.

Manage clinic rotas using EMIS Web including making patient bookings and dealing with patient queries appropriately.

Action follow up instructions according to GP consultation notes (i.e. discharge letters, secondary care referrals, follow-up appointments, chasing up receipt of investigation results etc.).

On occasion, provide on-site admin support to gynaecology clinicians and /or provide absence cover for community gynaecology receptionist(s). The clinics are located in existing healthcare premises across Haringey & Islington.

Respond to and/or redirect all patient and visitor requests in a thoughtful and professional manner.

Minute taking at Operational Team meetings and providing clerical assistance to Federation staff as required

Have a working knowledge of all office based software and hardware (e.g. photocopier, rostering and ordering software).

Work safely at all times in accordance with legislative requirements and Federation policies and procedures

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, staff and other healthcare workers. They may also have access to information relating to the Federation as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Federation may only be divulged to authorised persons in accordance with the Federation policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Federations Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Federation procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Federation as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Federation, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply Federation policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Person Specification

Experience

Essential

• Experience within a health care setting

Desirable

• Experience in GP Practice or Outpatient Administration/ Reception

Knowledge/Skills

Essential

• Ability to provide quality care
• Good interpersonal and communication skills
• Good organisational skills
• Good team working skills
• Effective time management skills
• Ability to work independently following verbal or written instructions
• Adaptable to change
• Computer literate

Desirable

• Basic IT Skills
• Knowledge in EMIS and Docmail clinical systems
• Experience of using eRS
• Basic first aid knowledge
• Health and safety awareness
• Chaperone Training Certificate or experience

Qualities/Attributes

Essential

• An understanding, acceptance and adherence to the need for strict confidentiality
• Able to work on own initiative
• Able to work under pressure and remain calm
• Flexible and adaptable
• Aware of own limitations
• Keen to develop

Qualifications

Essential

• Good General Education

Desirable

• Qualified to NVQ level 3

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Islington GP Federation

Address

Unit 16-18

The Studios, Hornsey Street

Holloway

London

N7 8EG

Employer's website

https://www.islingtongpfederation.org/ (Opens in a new tab)