Job responsibilities
About the role
To raise
awareness of NHS cancer screening and immunisation programmes by providing a
high quality, professional targeted call handling and administrative service
About Islington Training Hub
Islington Training Hub works to ensure the best possible training and
support offer is available for the local primary care workforce.
Our programmes are responsive to current workforce need and future
changes in care delivery to meet the health and wellbeing of the local population
of Islington. Our programmes include:
1.
Coordination of education and training for
primary care workforce teams.
2.
Developing educators and supervisors in
primary care.
3.
Workforce recruitment.
4.
Workforce transformation and
change.
5.
Community building and leadership.
Across Islington primary care, and with our wider North Central London
partners, Islington Training Hub is working to improve training and development
for clinical and non-clinical staff, and establishing strong links across local
organisational boundaries. We harness clinical leadership to shape our
workforce and service improvement priorities and connect primary care, local
government, higher education institutions and others together to collaborate
and deliver our programmes.
About Islington GP Federation
The Islington GP Group Limited, trading as
Islington GP Federation (IGPF), is owned by Islington GPs. It is a rapidly
growing organisation representing the interests of general practice in
Islington. It is an established leader in the provision of new and integrated
healthcare, including supporting the new Primary Care Networks and developing
quality improvement capabilities in general practice. Its range of services
include I:HUB, community ENT, community gynaecology, practice-based
pharmacists, the NCL COVID support service, long term condition management
optimisation, proactive screening and evaluation trials, and a range of general
practice support propositions. IGPF is host to Islingtons Training Hub.
IGPF works very closely with strategic,
commissioning and provider partners, including the local clinical commissioning
group, NHS England, Healthy London Partnership, Public Health, local hospitals,
such as Whittington Health, the local authority, third sector organisations and
patient representation groups. It plays an important role in the development of
the health and care landscape across Islington, and within its North Central
London (NCL) regional footprint.
Job Responsibilities
Main responsibilities
Coordinate and organise local training offers
for Islington primary care.
To
engage in health promotion strategies and reduce health inequalities in the
local Islington population.
To make targeted telephone calls to patients and
parents to deliver health education around preventative healthcare, directing
the patient to appropriate resources when required.
To arrange appointments when required and to
accurately record essential information on our clinical system (EMIS)
To actively participate in data evaluation and
support the development of quality improvement methodologies.
To take calls appropriately and efficiently
whilst adhering to guidelines
To treat all patients with empathy, respect, and
consideration
To understand issues around Information
Governance regarding data access rights and to be comfortable navigating this
with patients
To make the most appropriate appointment for the
patient
Book in, amend and cancel patient appointments
in line with IGPF appointment procedures.
Provide ad-hoc support to clinicians when requested.
Work safely at all times in accordance with
legislative requirements and Federation policies and procedures.
Support the Islington Nurse Hub team with the
administrative running of the service
Monitor booked clinics to ensure appropriate
bookings in line with booking guidance
Send patient experience surveys and collate
responses
Liaise with Islington GP Practices around Nurse
Hub sites as directed by Nurse Hub Lead
This list is not exhaustive and may be adjusted
periodically after review and consultation.
Software:
Must be experienced, comfortable
and competent using EMIS patient record system to manage and record
appointments, input registration data and accessing patient data only when
necessary. Experience using Microsoft Office Packages including Excel an advantage.
Assignment of work:
The post-holders work assignment
is determined by the requirements of the operations team and the patients. The
post holder will take instruction on a day-to-day basis from the operations
Manager.
Confidentiality:
In the course of seeking
treatment, patients entrust us with, or allow us to gather, sensitive
information in relation to their health and other matters. They do so in
confidence and have the right to expect that staff will respect their privacy
and act appropriately. In the performance of the duties outlined in this Job
Description, the post-holder may have access to confidential information
relating to patients and their careers. They may also have access to
information relating to IGPF as a business organisation. All such information
from any source is to be regarded as strictly confidential. Therefore, all post
holders will be expected to be up to date with Information Governance and
Confidentiality training. Information relating to patients, carers, colleagues,
other healthcare workers or the business of IGPF may only be divulged to
authorised persons in accordance with the IGPF policies and procedures relating
to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and
others health, safety and security as defined in the Federations Health &
Safety Policy, to include:
Using personal security systems within the
workplace according to IGPF guidelines
Identifying the risks involved in work
activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update
knowledge and skills.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of
patients, carers and colleagues, to include:
Acting in a way that recognizes the importance
of peoples rights, interpreting them in a way that is consistent with
Federation procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and
beliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to and
of the individual, is non-judgmental and respects their circumstances, feelings
priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented
by the Federation as part of this employment, such training to include:
Participation in an annual individual
performance review, including taking responsibility for maintaining a record of
own personal and/or professional development.
Taking responsibility for own development,
learning and performance and demonstrating skills and activities to others who
are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Federation,
and will:
Alert other team members to issues of quality
and risk.
Assess own performance and take accountability
for own actions, either directly or under supervision
Contribute to the effectiveness of the team by
reflecting on own and team activities and making suggestions on ways to improve
and enhance the teams performance.
Work effectively with individuals in other
agencies to meet patients needs.
Effectively manage own time, workload, and
resources
The post-holder will:
Apply Federation policies, standards, and
guidance,
Discuss with other members of the team how the
policies, standards and guidelines will affect own work.
Participate in audit where appropriate.
Communication:
The post-holder should recognize the importance of effective
communication within the team and will strive to:
Communicate effectively with other team
members.
Communicate effectively with patients and
carers.
Recognise peoples needs for alternative
methods of communication and respond accordingly.
Contribute to service implementation if
required.
