Business Change Facilitator

Job description

Job responsibilities

Job Title: Long Term Conditions Business Change Facilitator North Central London Borough

Hours of work: Full-time (37.5 hours per week)

Contract Length: 9 Month Fixed Term Contract

Remuneration: £35,000 £42,000 per annum PRO RATA

Responsible to: Long Term Conditions QI Facilitator

Accountable to: Long Term Conditions Programme Manager

Responsible for: Identification of business process improvement opportunities to ensure that Long Term Conditions Locally Commissioned Service can operate appropriately

Location: This role will be hosted in 1-2 NCL Boroughs (Barnet, Camden, Enfield, Haringey & Islington). Travel is expected within boroughs to provide in person training and support at GP Practices. A mobile phone & travel allowances will be included.

Job Summary

North Central London Integrated Care System Primary Care Training Hub has been commissioned to secure and support the training of staff to deliver a new Locally Commissioned Service to support patients proactively manage their long-term conditions. The aim of the programme is to ensure that a comprehensive model of personalised care is embedded across primary care, specifically general practice.

The postholder will work as part of a team of Business Change Facilitators that work closely with other professionals to:

Proactively develop relationships with stakeholders, including Primary Care Networks, general practices, and other practitioners to drive and support improvements to business processes for practices within North Central London

Explain and embed approaches to support proactive management of practice lists to promote personalisation approaches being introduced across all of general practice

Promote the Long Term Condition Service to ensure comprehensive support from all practices and PCNs is in place

Provide guidance to Quality Improvement Facilitators to ensure that business change activities are aligned to supporting improvements in clinical practice

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager and may be reviewed in accordance with the changing needs of the NCL Training Hub.

This post will be embedded within one of the five boroughs that forms North Central London (Barnet, Camden, Enfield, Haringey, and Islington). The post will work closely with a small NCL wide PMO team and will also be incorporated to the NCL Primary Care Training Hub.

About the Training Hub

This is an exciting opportunity to join a growing team aimed at developing our health and social care workforce in North Central London.

The North Central London (NCL) Training Hub is a network of multidisciplinary primary care teams, community providers, and social care providers. Training Hubs receive core funding from Health Education England, but we also have extra commissions from NHS England & Improvement and Local Authorities.

The NCL Training Hub has been established to enhance training, education, and workforce development with specific focus on enhancing the recruitment of new, and retention of current, staff. The NCL Training Hub has developed innovative educational and workforce initiatives for primary, community and social care. During 2021-22, these innovative models have been shortlisted and won national awards, including from HSJ and Nursing Times.

1. Key Working Relationships

1.1. Work with a broad range of internal and external stakeholders, including:

North Central London Training Hub leads (across all boroughs)

ICS Primary Care teams,

Primary Care Networks (PCNs)

General practices

1.2. Develop and maintain excellent relationships with practices and other providers to ensure continuous development of new career pathways, development, and implementation of new ways of working and relevant recruitment and retention strategies

1.3. Participate in relevant internal and external working groups/projects, services, and initiatives to provide, information and analytical advice and expertise.

1.4. Develop and implement data collection systems that will provide accurate and timely data.

1.5. Present information and issues, explaining highly complex issues, to a wide range of internal and external stakeholders.

2. Functional Responsibilities

2.1. Operational

To work proactively with practices, and practice managers, to review patient information management systems (e.g. EMIS) to develop new protocols that will facilitate proactive management of patient lists

To support the members of the Trainings Hubs team delivery of day-to-day activities and projects

To support a range of business initiatives and projects relating to general practice development, and training

Support the portfolio of identification and tracking of agreed benefits

To actively promote the Personalised Care Model and support practices to implement the necessary changes for them to deliver the Long term Condition Contract

To undertake Quality Improvement Training, provided by an accredited firm, to support the development of a Quality Improvement Practitioner network across North Central London boroughs

2.2. Project Management

Support the development of project plans, identifying risks, issues and dependencies, considering best practice and current options

Support management of stakeholders, respond to, and resolve conflict between different stakeholders through facilitation or other appropriate mechanisms.

Be responsible for a high standard of work supporting the delivery of projects on time, to quality standards and in a cost-effective manner.

Support the development and maintenance of project initiation documentation (PID) and associated plans, and regularly monitor progress and delivery.

Ensure the flexibility of the project if required to meet conflicting/changing requirements.

Support the planning and organisation of events/meetings

Ensuring communication tools are used to their maximum value for circulating the minutes, agenda, and presentations in a timely manner.

Demonstrate effective stakeholder management across different departments and at all levels.

Support other project managers as and when required.

Consider the impact of any change the projects will have on the Training Hub and oversee handover of any products to ensure full ownership and buy-in

Ensure that the projects maintain business focus, have clear authority and that the context, including risks, are actively managed in alignment with the strategic priorities of North Central London.

2.3. Financial and Physical Resources

Act in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of budget management responsibilities.

Budget holder for assigned function/, budget setting and for ensuring adherence to the budget, ongoing monitoring of expenditure against budget and ensuring the appropriate documentation is available for scrutiny.

Responsible for making recommendations, providing advice and able to prepare strategic reports/briefings for the Directorate leads, Steering/Reference Groups and others as required.

2.4. Staff Management

Forge close positive working relationships to support effective matrix working

Support, motivate, and develop staff within the wider team to ensure that they can deliver the contractual requirements for Training Hubs

2.5. Information Management

Drafting reports summarising issues, appraising outcomes, and providing progress reports for the programme managers and programme management meetings

Collate information and lead appropriate analysis to develop business cases and contribute to project management resources

Analyse, interpret, and present data to highlight issues, risks, and to support decision making.

2.6. Planning and Organisation

Contribute to project planning by identifying interdependencies across projects / workstreams, including potential impacts on wider organisational delivery

Contribute to the development of performance reports, and the development & implementation of improvement programmes, in accordance with Standard Operating procedures

Contribute to the development of business plans articulating how quality outcomes will be achieved

Person Specification

Qualifications

Essential

• Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area

Desirable

• Recognised quality improvement qualification

Experience

Essential

• Demonstrated experience of co- ordinating projects in complex and challenging environments
• Understanding of pressures and dynamics of general practice
• Understanding of health inequalities and their impact on health
• Experience of implementing new technologies, ways of working, and business change processes
• Experience of managing risks and reporting
• Experience of developing change logs
• Comprehensive knowledge of business change management

Desirable

• Experience of monitoring budgets and business planning processes

Skills and abilities

Essential

• Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
• Experience of writing business plans and working with relevant stakeholders to implement
• Experience of creating and giving presentations to a varied group of internal and external stakeholders
• Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
• Experience of setting up and implementing internal processes and procedures.
• Demonstrable capability in implementing quality improvement.

Desirable

• Numerate and able to understand complex financial issues combined with deep analytical skills

Values and Behaviours

Essential

• Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
• The promotion of equality of opportunity and good working relations (providing practical leadership)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Islington GP Federation

Address

Unit 16-18

The Studios, Hornsey Street

Holloway

London

N7 8EG

Employer's website

https://www.islingtongpfederation.org/ (Opens in a new tab)