Job responsibilities
JOB DESCRIPTION
JOB TITLE: I:HUB Operations Officer
REPORTS TO: I:HUB
Service Manger
HOURS: 37.5 hours
per week
SALARY: £24,375
per annum
About Islington GP Federation
The Islington GP Group Limited, trading as
Islington GP Federation (IGPF), is a rapidly growing organisation representing
the interests of general practice in Islington. It is an established leader in
the provision of new and integrated provision of healthcare, including
supporting the new Primary Care Networks and developing quality improvement
capabilities in general practice. Its range of services include I:HUB,
community ENT, community gynaecology, practice-based pharmacists, long term
condition management optimisation, proactive screening and evaluation trials,
and a range of general practice support propositions.
IGPF works very closely with strategic,
commissioning and provider partners, including the local clinical commissioning
group, NHS England, Healthy London Partnership, Public Health, local hospitals,
such as Whittington Health, the local authority, third sector
organisations and patient representation groups. It plays an important role in
the development of the health and care landscape across Islington, and within
its North Central London (NCL) regional footprint.
The small but effective management and support
structure includes local GPs, nurses, practice managers and other non-clinical
staff. It has a core team of less than 50 staff, based in its Holloway office,
and in total employs around 150 the majority on a monthly, part-time basis. This role
is for someone who wants to work with a dynamic organisation and is prepared to
adapt and develop with the team. We are looking for an enthusiastic and
flexible administrator with an interest in Primary Care.
Job Summary
The purpose of the role is to:
- Undertake a variety of administrative
duties to assist with the smooth running and continuous development of
I:HUB and other Federation services
Job
Responsibilities
- Computer /data
entry and session allocation with particular attention to rota software
- Have/develop full understanding of EMIS Web (our clinical system)
and Rotamaster (our rostering software)
- Providing clerical assistance to Federation staff as required
- Minute taking at regular
Operations Team meetings, as and when required
- Undertaking a wide range of administrative duties which include
ensuring all information is managed correctly, filed and followed up
accordingly
- Have a working knowledge of all office based software and hardware
- Dealing with
patient and practice queries
- Conduct
regular and ad hoc visits to the 3 hubs
- Communicating
with service bank staff and contractors and responding to queries
efficiently, effectively and politely
- Pre-empt
and proactively solve problems to ensure the smooth running of the
Federation services
Person
Specification
Essential
- Competent using MS Office Suite
- Excellent attention to detail
- Strong written and verbal communication
skills
- Willing and able to learn to use new
software to a high level
- Good initiative for pre-empting and solving
problems
- Equally able to work well individually and
as part of a team
- Willingness to attend to ad hoc duties at
short notice, including unscheduled site visits
- Ability to manage both routine and novel
tasks to an equal high standard
Desirable
- Understanding of EMIS Web Clinical System
- Understanding of Rotamaster rostering
software
- Administrative experience
- Interest in IT
- Interest in data extraction and analytics
Confidentiality:
In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation to
their health and other matters. They do so in confidence and have the right to
expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in
this Job Description, the post-holder may have access to confidential
information relating to patients and their carers, staff and other healthcare
workers. They may also have access to information relating to the Federation as
a business organisation. All such information from any source is to be regarded
as strictly confidential
Information relating to patients,
carers, colleagues, other healthcare workers or the business of the Federation
may only be divulged to authorised persons in accordance with the Federation
policies and procedures relating to confidentiality and the protection of
personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and
maintaining their own and others health, safety and security as defined in the
Federations Health & Safety Policy, to include:
-
Using personal security systems within
the workplace according to IGPF guidelines
-
Identifying the
risks involved in work activities and undertaking such activities in a way that
manages those risks
-
Making effective use of training to
update knowledge and skills
-
Using appropriate
infection control procedures, maintaining work areas in a tidy and safe way and
free from hazards
-
Reporting potential risks identified
Equality and
Diversity:
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
-
Acting in a way that recognises the
importance of peoples rights, interpreting them in a way that is consistent
with Federation procedures and policies, and current legislation
-
Respecting the privacy, dignity, needs
and beliefs of patients, carers and colleagues
-
Behaving in a manner which is
welcoming to and of the individual, is non-judgmental and respects their
circumstances, feelings, priorities and rights.
Personal/Professional
Development:
The post-holder will participate in any
training programme implemented by the Federation as part of this employment,
such training to include:
-
Participation in
an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
-
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work.
Quality:
The
post-holder will strive to maintain quality within the Federation, and will:
-
Alert other team members to issues of
quality and risk
-
Assess own
performance and take accountability for own actions, either directly or under
supervision
-
Contribute to the
effectiveness of the team by reflecting on own and team activities and making
suggestions on ways to improve and enhance the teams performance
-
Work effectively
with individuals in other agencies to meet patients needs.
-
Effectively manage
own time, workload and resources
-
Communication:
The
post-holder should recognise the importance of effective communication within
the team and will strive to:
-
Communicate
effectively with other team members
-
Communicate
effectively with patients and carers
-
Recognise
peoples needs for alternative methods of communication and respond accordingly
Contribution
to the Implementation of Services:
The
post-holder will:
-
Apply Federation
policies, standards and guidance,
-
Discuss with
other members of the team how the policies, standards and guidelines will
affect own work.
Participate
in audit where appropriate
