Job responsibilities
JOB PURPOSE
The post holder will be required to autonomously manage the registration authority(smartcard) accounts, including the issuing and configuration of new smartcards. The post holder will also provide support to the RA Manager in the development of the service and will provide general support to the Information Governance Team.
The post holder will have key relationship with the following teams, departments, and organisations:N3i
- N3i
- GP practices
- Primary Care Networks (PCNs)
- NHS Humber and North Yorkshire Health and Care Partnership
- Other providers who N3i are delivering services to.
DUTIES AND RESPONSIBILITIES
Key responsibilities: -
- To be responsible for delivery of a consistently high standard of Services to allsupported organisations
- To understand and make all reasonable efforts to deliver a service within the quality and performance levels agreed with each supported organisation as identified within the IT Service Specification
- To answer and respond to service desk calls, reported incidents and problems within Service Desk Management System to the quality standards set for the service and to agreed timescales as evidenced within the IT Service Specification for Services including Registration Authority, UIM and others associated with NHSSmartcards
- Ensure all data recorded (electronic or manual) in the completion of your duties is accurate, complete, and recorded in a timely manner to meet the requirements of the business
- To report any identified risk or breach of IT security immediately
- To work within agreed quality and service level standards for all supported organisations
- To exercise particular care over any enhanced level of security access levels available to the post holder to IT infrastructure or systems, not disclosing theauthentication & security information to any other party (internal or external).
Management and Leadership Responsibilities
- To provide support to system users, Registration Authority Sponsors and other Registration Authority Agents
- The post holder will be autonomously responsible for creating, amending and revoking user access accounts for systems identified in the Authority /Smartcard in compliance with the operating standards and information security standards in place
- The post holder will be required to communicate complex information with regards to issues with the smartcard or with regards to any access that needs adding ontothe card
- The post holder will communicate via e-mail and telephone with a range of staff in all posts but primarily General Practice staff including GPs
- The post holder will be required to produce complex management reports from the RA system and audit reports to evidence actions completed
Planning and Organisational Skills
- The post holder will be required to manage their daily tasks including wherenecessary arranging appointments and organising visits to sites and practices
Physical Skills
- Keyboard skills and experience of using a range of software are required with a high level of accuracy for maintaining/ coordinating key administrative functions
- Travel to meetings as and when required to undertake the role
Policy and Service Development Implementation- To contribute to and support where required activities needed for any external accreditation or authorisation requirements (including IGT) necessary to the sustainability of the business
- To work integrated with IT and Operational Services policies and procedures for newly recruited staff
- To ensure Standard Operating Procedures in place are complied with and the line manager is advised where there is evidence that these require review
- To ensure any change control procedures applicable to work carried out are complied with fully and your line manager is advised where there is evidence that these require review
Responsibilities for Research & Audit
- To be responsible for performing audit functions on RA systems as required, reporting any anomalies
- To be responsible for the analysis of data in the RA system and on the reports from it
- Responsible for analysis of any issues with smartcard access and to make judgements on any issues and work to develop resolutions and recommendations to senior managers
Responsibilities for Resources
- To be responsible for maintaining appropriate levels of equipment and stock to carry out RA function
Responsibilities for Education and Training Responsibilities
- The post holder will be required to provide awareness and training to staff, where necessary, in the use of the system tools made available to them e.g., Registration Authority / Smartcards
Freedom to Act
- The post holder will manage and organise their own workload, use own initiative and work within the organisations policies and procedures.
- Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.
- Overall work is managed rather than supervised.
This job description is not meant to be exhaustive. It describes the main duties and responsibilities of the post. It may be subject to change in the light of developingorganisational and service needs and wherever possible change will follow consultationwith the post holder.
STANDARD PARAGRAPH
All staff are expected to embrace the N3i values which consist of: -
- Nurture - encouraging an open and transparent way of working and a culture of trust
- Partner work in partnership to ensure the smooth and continuous running of service
- Innovate foster a culture of openness, innovation common aims and goals
- It is the responsibility of each member of staff to maintain confidentiality at alltimes and abide by the N3i policies and procedures
- Staff must be aware of and adhere to the provisions of the Health and Safety atWork Act and any associated legislation in order to ensure their own safety and thatof colleagues, patients and visitors. Staff must also be aware of the action to betaken in the event of fire and must complete Fire Awareness Training on an annualbasis.
- Staff who are required to move larger IT equipment are also required to attend further training in addition to this and will be required to refresh at this level biannually. Other mandatory training requirements that are relevant to the post must be decided during Personal Development Review and a training plan developed
- Staff should be aware of their individual responsibilities under the Equality Policy and ensure that they comply to the policy which requires that all colleagues and service users are treat with respect
- N3i is committed to a policy of zero tolerance of abuse. All staff have a duty to contribute to the detection, reporting and prevention of abuse and to safeguard those in our care. Safeguarding is everybodys business
- Ensure high standards of environmental cleanliness are maintained at all times
- This job description is not meant to be exhaustive. It describes the main duties andresponsibilities of the post. It may be subject to change in the light of developingorganisational and service needs and wherever possible change will followconsultation with the post holder
