Senior IT Infrastructure Engineer

Job description

Job responsibilities

The role of Senior Infrastructure Engineer is required to maintain service capability of the IT infrastructure for N3i and its customers, specifically in servers, storage, security, telephony, virtualisation and network infrastructure in the N3i data centres and wider supported sites. The position provides technical expertise across a range of relevant IT technologies.

As the Senior Infrastructure Engineer you will provide expert-level IT technical support to N3i customers and colleagues across multiple sites. This role is both technical and operational and will involve monitoring and maintaining IT infrastructure systems to ensure they remain operational and secure including but not limited to data centre, site servers and networks acting as a point of escalation for other infrastructure engineers on all things technical.

This will include troubleshooting and resolving technical problems as they arise, either independently or in collaboration with other IT professionals. The role will be required to attend these sites are required to resolve issues and/or meet with stakeholders.The role involves designing and deploying enterprise-level hardware and software systems that support the organisations operations as well as advising on the purchasing and undertake installation of new hardware and systems when required.

You will assist in the development of disaster recovery plans and procedures in conjunction with other part of the business and ensuring these are fit for purposes, kept up to date and regularly tested.The role requires you to keep abreast of technological advancements and emerging trends in hardware, software, and systems management to inform decision-making about IT infrastructure.

Together with the rest of the team you will help to deliver a 1st, 2nd and 3rd line support for all N3i customers and be responsible for keeping the organisations staff and other IT colleagues fully informed of the progress of calls raised with the IT Service Desk, maintaining clear, high-quality records on actions undertaken in support of resolving IT incidents.

Please see the attachment for the full detailed Job Description.

Person Specification

Knowledge

Essential

• Evidence of continued professional development
• Demonstrated experience of leading and co-ordinating projects in complex and challenging environments
• Experience of managing risks and reporting
• VLAN implementation/management
• Desktop Imaging and deployment
• Detailed knowledge of hardware and software in a corporate IT environment
• VMWare administration in a large corporate environment
• Large scale multi-site wireless deployment
• Firewall management
• Ability to analyse complex issues
• VOIP telephony system management
• Patch Management
• Backup Configuration
• Advanced keyboard skills

Desirable

• Knowledge of NHS policies and procedures
• SQL Server and Database Management
• IIS and IAS
• NHSmail
• ISO27001
• Cyber Essentials

Experience

Essential

• At least 3 years exposure to large corporate computing environments, including networking
• At least 3 years experience of large Data centre management
• At least 5 years experience of providing field or desk-based support to IT users, in an environment of mixed Windows Operating Systems

Desirable

• At least 5 years exposure to large corporate networks
• At least 5 years experience in directly working with Servers

Personal Attributes

Essential

• Ability to work under own initiative and prioritise own work load
• Commitment to continuing professional development
• Effective communication and interpersonal skills
• Effective organisational skills
• Effective customer service skills
• The need to be available during unsocial hours to contribute to the resolution of critical incidents and un-planned service interruptions
• Participate in the out of hours on call services
• Full driving license with daily access to a vehicle suitable for carrying equipment which is insured for use in conjunction with the policy holders business

Qualifications

Essential

• Relevant IT qualifications, training or experience such as 2 IT related A Levels, BTEC, HND, appreciation or higher qualification
• Vendor qualification (e.g. VCP, MCP, WatchGuard, Aruba, CCNA, Unifi, VMware, Microsoft). Should have experience of data centre or networks and be able to work towards other.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

N3i Limited

Address

N3i

Orchid Road

Hessle

HU13 0DH

Employer's website

https://www.n3i.co.uk/ (Opens in a new tab)