IT Infrastructure Team Leader

Job description

Job responsibilities

The IT Infrastructure Team Leader will ensure that the IT infrastructure for N3i and its customers is managed effectively providing a high-quality service with minimal disruption, specifically in the area of IT systems, servers, storage, security, telephony, virtualisation and network infrastructure in the N3i data centres and wider supported sites. The position provides technical expertise across a range of relevant IT technologies.

The role will be responsible for effective execution of service management processes (request, incident, problem) and to manage, develop, lead and motivate the infrastructure team, ensuring staff performance is monitored, produce and monitor staffs professional development plans through monthly 1-2-1s and escalating any issues or skills gaps.

The role acts as a further escalation point within the team for technical and/or operational issues.

This role is both technical and operational and will involve monitoring and maintaining IT infrastructure systems to ensure they remain operational and secure including but not limited to data centre, site servers and networks acting as a point of escalation for other infrastructure engineers on all things technical. The role will be required to attend these sites are required to resolve issues and/or meet with stakeholders. This will include troubleshooting and resolving technical problems as they arise, either independently or in collaboration with other IT professionals.

The role involves designing and deploying enterprise-level hardware and software systems that support the organisations operations as well as advising on the purchasing and undertake installation of new hardware and systems when required.

You will assist in the development of disaster recovery plans and procedures in conjunction with other part of the business and ensuring these are fit for purposes, kept up to date and regularly tested.

The role requires you to keep abreast of technological advancements and emerging trends in hardware, software, and systems management to inform decision-making about IT infrastructure

Together with the rest of the team you will help to deliver a 1st, 2nd and 3rd line support facility for all N3i customers and be responsible for keeping the organisations staff and other IT colleagues fully informed of the progress of calls raised with the IT Service Desk, maintaining clear, high quality records on actions undertaken in support of resolving IT incidents.

Please see the attachment for the full detailed Job Description.

Person Specification

Knowledge

Essential

• Team management skills (in both direct and soft management)
• Evidence of continued professional development
• Demonstrated experience of co-ordinating projects in complex and challenging environments
• Experience of managing risks and reporting
• Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
• Experience of creating and giving presentations to a varied group of internal and external stakeholders
• Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and
• resource requirements accordingly
• VLAN implementation/management
• Desktop Imaging and deployment
• Detailed knowledge of hardware and software in a corporate IT environment
• VMWare administration in a large corporate environment
• Large scale multi-site wireless deployment
• Firewall management
• Ability to analyse complex issues
• VOIP telephony system management
• Patch Management
• Backup Configuration
• Advanced keyboard skills

Desirable

• Knowledge of NHS policies and procedures
• SQL Server and Database Management
• IIS and IAS
• NHSmail
• ISO27001
• Cyber Essentials

Experience

Essential

• At least 3 years exposure to large corporate computing environments, including networking
• At least 3 years experience of large Data center management
• At least 5 years experience of providing field or desk based support to IT users, in an environment of mixed Windows Operating Systems

Desirable

• At least 5 years exposure to large corporate networks
• At least 5 years experience in directly working with Servers

Personal Attributes

Essential

• Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
• Commitment to continuing professional development
• Effective communication and interpersonal skills
• Effective organisational skills
• Effective customer service skills
• The need to be available during unsocial hours to contribute to the resolution of critical incidents and un-planned service interruptions
• Participate in the out of hours on call services
• Full driving license with daily access to a vehicle suitable for carrying equipment which is insured for use in conjunction with the policy holders business

Qualifications

Essential

• Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
• Vendor qualification (e.g. VCP, MCP, WatchGuard, Aruba, CCNA, Unifi, VMware, Microsoft). Should have experience of data centre or networks and be able to work towards other.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

N3i Limited

Address

N3i

Orchid Road

Hessle

HU13 0DH

Employer's website

https://www.n3i.co.uk/ (Opens in a new tab)