IT Service Desk Analyst
N3i Limited
This job is now closed
Job summary
The IT Service desk Analyst will be an integral part of N3i providing IT support to the customers across Primary Care (GP Practices) within Humber locality.
The role will primarily provide 1st line technical support, managing an incoming call queue, while trying to resolve as many issues as possible on first contact. Also, when demand requires, the role will be required to provide support to the 2nd line, 3rd line and procurement support roles within the team.
Main duties of the job
IT Service Desk Analyst Requirements:
- Advanced IT skills
- Excellent understanding of a Windows 10 and a wide range of software applications
- Professional, customer focused approach
- Active Directory administration (Account Creation, Password Resets)
- Excellent knowledge of hardware and software in a corporate IT environment
- Good customer service skills
- Excellent written and verbal communication skills
- Strong organisational skills
- Ability to analyse complex issues
- Ability to work effectively and calmly to tight deadlines and manage own work load
- At least 1 years exposure to computing environments
- Contribute to the resolution of critical incidents and un-planned service interruptions and willing to participate in the out of hours on call services
About us
N3i offers a combination of technical expertise and strong customer service skills to deliver an industry leading IT support service to our customers across the region. The IT support service is provided from our state-of-the-art facilities from The View, Bridgehead Business Park, Hessle.
You will be working within a friendly multi-disciplinary team within a fast moving and dynamic environment that will see you working with staff across the organisation and with a range of external partners. This is a great opportunity to help shape the future for N3i.
Date posted
06 May 2021
Pay scheme
Other
Salary
£18,000 to £24,000 a year
Contract
Permanent
Working pattern
Full-time, Home or remote working
Reference number
E0009-21-4349
Job locations
5 Beacon Way
Hull
East Yorkshire
HU3 4AE
N3i
Bridgehead Business Park
Hessle
North East Lincolnshire
HU13 0GD
Employer details
Employer name
N3i Limited
Address
5 Beacon Way
Hull
East Yorkshire
HU3 4AE