IT Service Desk Analyst

N3i Limited

Information:

This job is now closed

Job overview

The IT Service desk Analyst will be an integral part of N3i providing IT support to the customers across Primary Care (GP Practices) within Humber locality.

The role will primarily provide 1st line technical support, managing an incoming call queue, while trying to resolve as many issues as possible on first contact. Also, when demand requires, the role will be required to provide support to the 2nd line, 3rd line and procurement support roles within the team.

Main duties of the job

IT Service Desk Analyst Requirements:

  • Advanced IT skills
  • Excellent understanding of a Windows 10 and a wide range of software applications
  • Professional, customer focused approach
  • Active Directory administration (Account Creation, Password Resets)
  • Excellent knowledge of hardware and software in a corporate IT environment
  • Good customer service skills
  • Excellent written and verbal communication skills
  • Strong organisational skills
  • Ability to analyse complex issues
  • Ability to work effectively and calmly to tight deadlines and manage own work load
  • At least 1 years exposure to computing environments
  • Contribute to the resolution of critical incidents and un-planned service interruptions and willing to participate in the out of hours on call services

About us

N3i offers a combination of technical expertise and strong customer service skills to deliver an industry leading IT support service to our customers across the region. The IT support service is provided from our state-of-the-art facilities from The View, Bridgehead Business Park, Hessle.

You will be working within a friendly multi-disciplinary team within a fast moving and dynamic environment that will see you working with staff across the organisation and with a range of external partners. This is a great opportunity to help shape the future for N3i.

Job description

Job responsibilities

The role will primarily provide 1st line technical support, managing an incoming call queue, while trying to resolve as many issues as possible on first contact. Also, when demand requires, the role will be required to provide support to the 2nd line, 3rd line and procurement support roles within the team.

You should have a friendly, professional and customer focused approach; always putting the customer first and ensuring they are kept up to date with the status and progress of incidents and service requests. Candidates will also need to possess good analytical and problem-solving skills.

The post holder will be a valued member of a well-run and efficient IT team.

Applicants should have some experience of working within a similar environment, have excellent organisational skills and the ability to prioritise and analyse complex issues as well as having an excellent telephone manner and communication skills. The post holder should be able to remain calm under pressure and express solutions or ideas to customers in a clear and non-technical manner.

The IT Service Desk Analyst role will be part of a rota covering the service operating hours of 08:00 to 20:00 Monday to Friday and 08:00 to 15:00 during weekends and bank holidays over a 37.5-hour working week.

Person Specification

Experience

Essential

  • Significant experience of exposure to large corporate computing environments.

Desirable

  • Significant experience of providing field or desk based support to ICT users, in an environment of mixed windows operating systems.
  • Significant experience in directly working with 1st and 2nd line service desk calls

Qualifications

Essential

  • Educated to NVQ Level 3 in an IT based subject equivalent qualification, training and experience.

Desirable

  • ITL Qualification
  • Evidence of continued professional development

Employer details

Employer name

N3i Limited

Address

5 Beacon Way

Hull

East Yorkshire

HU3 4AE


Employer's website

https://www.n3i.co.uk/

Date posted

06 May 2021

Pay scheme

Other

Salary

£18,000 to £24,000 a year

Contract

Permanent

Working pattern

Full-time, Home or remote working

Reference number

E0009-21-4349

Job locations

5 Beacon Way

Hull

East Yorkshire

HU3 4AE


N3i

Bridgehead Business Park

Hessle

North East Lincolnshire

HU13 0GD


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Paul Freear

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07593529798

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Saturday: 9am to 3pm

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