Infrastructure Engineer

N3i Limited

Information:

This job is now closed

Job overview

The role of server and network engineer has responsibility for the administration, maintenance, support, development, performance and security of the server and network Infrastructure, supporting over 4000 GP staff and ensuring it meets current and future needs of the organisation. A driving license and daily use of a vehicle insured for business use is necessary.

You should have a friendly, professional and customer focused approach; always putting the customer first and ensuring they are kept up to date with the status and progress of incidents and service requests. Candidate will also need to possess good analytical and problem-solving skills.

Development opportunities will be considered for internal staff wishing to up skill and move into this role from another team.

Please note that all successful candidates will be subject to NHS Recruitment Check Standards and the ability to travel and carry equipment to our customers sites using your own vehicle is essential.

Main duties of the job

The post holder will provide a range of 2nd & 3rd line technical support services for the organisations server and network infrastructure, including hardware and software support, development & implementation for systems, servers, storage, security and virtualisation and will also have experience of supporting network infrastructure and wireless connectivity in a large corporate setting.

As this role is both technical and operational the post holder will support the day-to-day running of the IT Servers and Networks to agreed service levels and installation of new hardware and systems when required with participation as a project team member and in some cases project lead for ongoing technical support improvements to the organisations infrastructure.

The Infrastructure Engineer role will be part of a rota covering the service operating hours of 07:30 to 18:30 Monday to Friday over a 37.5 hour working week. The role will also include the need for on-call third line duties on a rota.

About us

N3i is a partnership between City Health Care Partnership CIC (CHCP) and The One Point, specifically established to support the NHS Primary Care IT services across the Humber region. N3i offers a combination of technical expertise and strong customer service skills to deliver an industry leading IT support service to our customers across the region. The IT support service is provided from our state-of-the-art facilities from The View, Bridgehead Business Park, Hessle.

Job description

Job responsibilities

JOB TITLE: IT Server and Network Engineer

SALARY: N5 - £26,000.00 - £36,000.00

REPORTS TO: IT Server Lead Engineer

RESPONSIBLE TO: Head of Infrastructure

BASE: N3i, The View, Bridgehead Business Park

WORKING HOURS: 7.5 Hours per day covering a service of 07:30 to 18:30 Monday to Friday.

JOB PURPOSE

The role of server and network engineer has responsibility for the administration, maintenance, support, development, performance and security of the server and network Infrastructure, supporting over 4000 GP staff and ensuring it meets current and future needs of the organisation. A driving license and daily use of a vehicle insured for business use is necessary.

The post holder will provide a range of 2nd & 3rd line technical support services for the organisations server and network infrastructure, including hardware and software support, development & implementation for systems, servers, storage, security and virtualisation and will also have experience of supporting network infrastructure and wireless connectivity in a large corporate setting.

As this role is both technical and operational the post holder will support the day-to-day running of the IT Servers and Networks to agreed service levels and installation of new hardware and systems when required with the participation as project team member and in some cases project lead for ongoing technical support improvements to the organisations infrastructure.

Together with the rest of the team the post holder will support IT users and be responsible for keeping the organisations staff and other IT colleagues fully informed of the progress of calls raised with the Service Desk, maintaining clear, high quality records on actions undertaken in support of resolving IT incidents.

Working with the IT Server and Network Lead Engineer the post holder will ensure IT services and solutions are appropriately and cost effectively designed and implemented to sufficiently support the organisations clinical and operational capability.

Person Specification

Knowledge and Skills

Essential

  • VLAN implementation/management
  • Desktop Imaging and deployment
  • Detailed knowledge of hardware and software in a corporate IT environment
  • VMWare administration in a large corporate environment
  • Large scale multi-site wireless deployment
  • Firewall management
  • Ability to analyse complex issues
  • VOIP telephony system management
  • Patch Management
  • Backup Configuration
  • Advanced keyboard skills

Desirable

  • Knowledge of NHS policies and procedures
  • SQL Server and Database Management
  • IIS and IAS
  • NHSmail
  • ISO27001

Experience

Essential

  • At least 2 years exposure to large corporate computing environments, including networking
  • At least 2 years experience of large Data center management
  • At least 3 years experience of providing field or desk based support to IT users, in an environment of mixed Windows Operating Systems

Desirable

  • At least 3 years exposure to large corporate networks
  • At least 3 years experience in directly working with Servers

Qualifications

Essential

  • Relevant IT degree or equivalent qualifications, training or experience

Desirable

  • Vendor qualification (e.g. VCP, MCP, WatchGuard, Aruba, CCNA)
  • Evidence of continued professional development

Employer details

Employer name

N3i Limited

Address

N3i, The View

Bridgehead Business Park

Hessle

HU13 0GD


Employer's website

https://www.n3i.co.uk/

Date posted

21 April 2021

Pay scheme

Other

Salary

£26,000 to £36,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

E0009-21-3923

Job locations

N3i, The View

Bridgehead Business Park

Hessle

HU13 0GD


Supporting documents

For help with your application, contact:

Chris Wallace

chris.wallace1@nhs.net

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