Patient Services Data Analyst / Administrator

Newham Health Collaborative

Information:

This job is now closed

Job summary

The post holder will be a key member of the NHC Patient Services directorate, which includes a portfolio of patient services such as 7 day access to primary care, Covid-19 vaccinations and UTC/111 diversion services.

The role demands a high level of technical, administrative and communication skills that will support a number of different functions. The post holder will be responsible for the accurate and timely delivery of data to meet contractual KPI reporting and internal assurance processes. This will be delivered through the provision of appropriately formatted data sets and reports from which informed decisions can be made.

In addition the post holder will be required to undertake some administrative duties as required in support of service delivery.

This is a fast-paced role within a busy team and the successful candidate will be required to be adaptable, professional and confident when dealing with multiple and changing priorities

This is an exciting opportunity to join us as we continue to grow our services portfolio, which in turn will help you to develop your career, learn new skills and build key relationships with a range of disciplines across the organisation and partners.

Main duties of the job

The successful candidate will also support the Director of Patient Services to deliver continuous improvement to the service portfolio and the development of new service offerings.

Provision of timely and accurate information, producing reports using operational and management information to assist in meeting key business objectives.

Communicating effectively with colleagues and stakeholders in relation to complex sensitive information, the contents of which may be ambiguous or contentious, also assisting with training of other staff and creating and explaining working procedures to others as required.

About us

Newham Health Collaborative Ltd (NHC) is a GP federation representing all the GP practices within the Newham borough boundaries. This covers a population of approximately 400,000 patients. We are established as a limited company, wholly owned by our 45 GP practice members.

Since 1 July 2019, all the GP practices in Newham have come together in ten Primary Care Networks (PCNs) covering populations of approximately 30–50,000 patients. These will also be the footprint around which integrated community-based teams will develop, and community and mental health services will be expected to configure their services around PCN boundaries. These teams will provide health care services to people with more complex needs, providing proactive and anticipatory care.

Candidates offered a role with Newham Health Collaborative, who are aged 18 and over and who will play a part in supporting patient care as part of their role will be required to evidence that they have received a complete course of an approved COVID-19 vaccine, subject to limited exceptions, by no later than 1 April 2022. This will include front-line workers, as well as non-clinical workers not directly involved in patient care but who nevertheless may have direct, face to-face and/or incidental contact with patients, such as corporate staff including admin, receptionists, specialist staff etc.

Job description

Job responsibilities

Overall management of a portfolio Patient Services Data Analyst / Administrator will be responsible for the accurate and timely delivery of data to meet contractual KPI reporting and internal assurance processes.

The post holder will work closely with the clinical, management and administrative team and will interact frequently with local GPs and registered patients.

To participate in on-the-job learning, this includes shadowing experienced staff, reading up on service and NHC policies, asking for guidance, and asking questions to clarify points of knowledge, experience and understanding.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The post holder will carry out any other duties as may reasonably be required by their line manager.

Person Specification

Experience

Essential

  • Administrative experience in an office environment.
  • Essential is a strong customer focus, a commitment to service delivery and continuous improvement.
  • Understanding of Data Protection regulations.
  • Experience of inputting to databases, spreadsheets and/or IT Systems and business applications used in the office environment.
  • Experience working in a similar sector.

Desirable

  • Previous experience of working in a healthcare environment.
  • Experience working in an environment where influencing clinical or other professional leaders through data is key to success.

Other

Essential

  • An ability to maintain confidentiality and trust.
  • Professional, calm and efficient manner.
  • Commitment to continuing professional development.
  • Positive and flexible approach to work.
  • Ability to travel and work from different sites.

Skills & Abilities

Essential

  • Excellent verbal and written skills.
  • Able to prepare routine correspondence independently.
  • Good organisational skills.
  • Able use own initiative to plan and prioritise own workload to meet deadlines.
  • Ability work effectively in a team.
  • Excellent attention to detail.
  • Ability to work and adapt to a changing environment.
  • Self-motivated.
  • Reliable, flexible & adaptable.
  • Ability to use initiative.
  • Creative & innovative.
  • Ability to stay calm and focused.

Qualifications

Essential

  • Good literacy and numeracy, general education.

Desirable

  • NVQ Level 3 in a related subject or equivalent level of knowledge.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Newham Health Collaborative

Address

1st Floor Vicarage Lane Health Ctr

10 Vicarage Lane

Stratford

E15 4ES


Employer's website

https://www.newhamhealthcollaborative.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Paula Beare

pbeare@nhs.net

Date posted

12 January 2022

Pay scheme

Other

Salary

£26,447 to £28,780 a year B4 equivalent, depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

E0006-22-8710

Job locations

1st Floor Vicarage Lane Health Ctr

10 Vicarage Lane

Stratford

E15 4ES


Supporting documents

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