Patient Services Data Analyst / Administrator
Newham Health Collaborative
This job is now closed
The post holder will be a key member of the NHC Patient Services directorate, which includes a portfolio of patient services such as 7 day access to primary care, Covid-19 vaccinations and UTC/111 diversion services.
The role demands a high level of technical, administrative and communication skills that will support a number of different functions. The post holder will be responsible for the accurate and timely delivery of data to meet contractual KPI reporting and internal assurance processes. This will be delivered through the provision of appropriately formatted data sets and reports from which informed decisions can be made.
In addition the post holder will be required to undertake some administrative duties as required in support of service delivery.
This is a fast-paced role within a busy team and the successful candidate will be required to be adaptable, professional and confident when dealing with multiple and changing priorities
This is an exciting opportunity to join us as we continue to grow our services portfolio, which in turn will help you to develop your career, learn new skills and build key relationships with a range of disciplines across the organisation and partners.
Main duties of the job
The successful candidate will also support the Director of Patient Services to deliver continuous improvement to the service portfolio and the development of new service offerings.
Provision of timely and accurate information, producing reports using operational and management information to assist in meeting key business objectives.
Communicating effectively with colleagues and stakeholders in relation to complex sensitive information, the contents of which may be ambiguous or contentious, also assisting with training of other staff and creating and explaining working procedures to others as required.
Newham Health Collaborative Ltd (NHC) is a GP federation representing all the GP practices within the Newham borough boundaries. This covers a population of approximately 400,000 patients. We are established as a limited company, wholly owned by our 45 GP practice members.
Since 1 July 2019, all the GP practices in Newham have come together in ten Primary Care Networks (PCNs) covering populations of approximately 30–50,000 patients. These will also be the footprint around which integrated community-based teams will develop, and community and mental health services will be expected to configure their services around PCN boundaries. These teams will provide health care services to people with more complex needs, providing proactive and anticipatory care.
Candidates offered a role with Newham Health Collaborative, who are aged 18 and over and who will play a part in supporting patient care as part of their role will be required to evidence that they have received a complete course of an approved COVID-19 vaccine, subject to limited exceptions, by no later than 1 April 2022. This will include front-line workers, as well as non-clinical workers not directly involved in patient care but who nevertheless may have direct, face to-face and/or incidental contact with patients, such as corporate staff including admin, receptionists, specialist staff etc.
Overall management of a portfolio Patient Services Data Analyst / Administrator will be responsible for the accurate and timely delivery of data to meet contractual KPI reporting and internal assurance processes.
The post holder will work closely with the clinical, management and administrative team and will interact frequently with local GPs and registered patients.
To participate in on-the-job learning, this includes shadowing experienced staff, reading up on service and NHC policies, asking for guidance, and asking questions to clarify points of knowledge, experience and understanding.
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The post holder will carry out any other duties as may reasonably be required by their line manager.
Skills & Abilities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Newham Health Collaborative
For questions about the job, contact:
12 January 2022
£26,447 to £28,780 a year B4 equivalent, depending on experience