Job summary
An exciting opportunity has arisen for a Health and
Wellbeing Coach to join us at Newham Health Collaborative to work within our Docklands
Primary Care Network.
We are looking for
an individual who will play a role in engaging patients and use health coaching
techniques to support them to take an active role in their health and
wellbeing.
This is a new, developing role and the Coach will work alongside our Social Prescribers and Care Coordinators as part of our multi-disciplinary team.
The Health and Wellbeing Coach is responsible for
delivering group and one to one sessions to improve patient health outcomes.
The coach will play a critical role in engaging patients and encouraging them
on the benefits of making changes. This is a new role in our PCN and as such
the coach will be able to help shape and develop the role based on their
particular passion such as, healthy eating, physical activity, improving mental
health etc, using health coaching techniques.
The health and wellbeing coach will work closely with those
of low to medium complexity who will usually have 1 or more long term
conditions.
Main duties of the job
The post holder
will work in partnership with our Practice clinical and non-clinical colleagues
to ensure the role delivers the best possible outcomes for our patients.
The post holder will have training in
motivational coaching, behavioural change and goal setting NVQ 3 or equivalent and /or relevant basic / first
level professional qualification or working towards this with
demonstrable experience of working in health and or social care services.
Experience using clinical systems e.g. SytmOne
and / or EMIS will be advantageous.
The post holder will have a key role in helping
to raise the local population’s awareness of the support groups and
opportunities available to assist them in achieving their health and wellbeing
goals. You will work in partnership with your clinical and non-clinical
colleagues, management support and the wider PCN to ensure the role delivers
the best possible outcomes for our patients.
As a whole, your role and skills will support and
encourage the prevention of developing further illness, or the deterioration of
existing long-term conditions.
The closing date for
applications is 19.04.2022, however we reserve the right to close the advert earlier
due to volume of applications.
About us
Newham Health Collaborative Ltd (NHC) is a GP federation representing all GP practices within the Newham borough boundaries. We are a limited company, owned by our 45 GP practice members. Since 1 July 19, all GP practices in Newham have come together in 9 Primary Care Networks (PCNs) covering populations of approximately 30–50,000 patients
During the COVID19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users & those attending our sites. In order to comply with our duty of care, we expect staff to have the COVID vaccine. We will ask for proof of vaccination during the recruitment process which may be a condition of employment unless an exemption applies. We encourage vaccination uptake as this remains the best line of defence against Covid
Docklands Primary Care Network, (DPCN) are 1 of 9 PCNs based in the London Borough of Newham, covering a population of approximately 42,350 patients. We are a network of 3 GP practices: Royal Docks Medical Practice, E16 Health, Pontoon Dock (Albert Road) & Tollgate Medical Centre
DPCN was created to work collaboratively with the wider North East London ‘system’, which includes secondary care, local authority, commissioning, third sector & community sector
Job description
Job responsibilities
Key Responsibilities
· Identification of people with long term conditions and low knowledge
skills and confidence to manage their health and wellbeing
· Providing support (clinical or non-clinical) to a cohort of patients who will
benefit from proactive health management and care including being the single
point of contact for the person or carer to simplify access and coordination of
services
· Playing a health and wellbeing coaching role; teaching and supporting
patients/carers to understand and manage their own conditions and maintain an
independent lifestyle through health coaching techniques to encourage patient
activation
· Supporting the development of personalised patient care plans, liaising
with the practice team, patient/carer and the complex care team as appropriate.
· Proactively supporting practice targets for number of patients who have
seen a health coach
· Proactively outreaching to patients on a regular and agreed basis
· Playing an active role in MDT meetings if required (regular practice
meetings to discuss high risk and / or complex patients) by gathering
information and being prepared to update the team on patient progress towards
goals etc. (as per their care plan)
· Coordinating patient visits to primary care amongst the primary care
team, ensuring efficient and effective visits for the patient cohort
· Map and connect community activities/ resources at a locality level
including supporting the development of a network of community health
champions.
· Support the delivery of community based public health initiatives such
as physical activity, healthy eating and social connectedness.
· Build and maintain strong links with the voluntary sector, supporting the
voluntary and statutory sector to network and improve partnership working
· Contribute to keeping the community directory up to date for their
allocated area
· Support delivery of systematic self-care support plans for those with
COPD, diabetes and multiple long term conditions.
· Managing the effective use of available resources and services in order
to provide constant standards of care in terms of both quality and quantity
· Adopting a multi-disciplinary and multi-agency approach to care,
ensuring that all aspects of the patients’ needs are met
· Understand when it is appropriate or necessary to refer people to other
health professionals/agencies
· Ensure the patient record is accurately updated and maintained
· Manage waiting lists if appropriate
·
Understand the barriers for
individuals/groups in accessing support in the community, and use this insight
in developing community-based support, working as part of the wider social
prescribing model
· Promote the service within the Primary Care Network, both for users and
clinicians, building positive working relationships
· Contribute to and work with others to organise awareness raising events
for services that help support people to improve their health and wellbeing
· Communicate effectively with colleagues, patients and carers so that
information is shared in order to meet patients’ needs
· The post holder will have a key role in helping to raise the local
population’s awareness of the support, groups and opportunities available to
assist them in achieving their health and wellbeing goals.
Job description
Job responsibilities
Key Responsibilities
· Identification of people with long term conditions and low knowledge
skills and confidence to manage their health and wellbeing
· Providing support (clinical or non-clinical) to a cohort of patients who will
benefit from proactive health management and care including being the single
point of contact for the person or carer to simplify access and coordination of
services
· Playing a health and wellbeing coaching role; teaching and supporting
patients/carers to understand and manage their own conditions and maintain an
independent lifestyle through health coaching techniques to encourage patient
activation
· Supporting the development of personalised patient care plans, liaising
with the practice team, patient/carer and the complex care team as appropriate.
· Proactively supporting practice targets for number of patients who have
seen a health coach
· Proactively outreaching to patients on a regular and agreed basis
· Playing an active role in MDT meetings if required (regular practice
meetings to discuss high risk and / or complex patients) by gathering
information and being prepared to update the team on patient progress towards
goals etc. (as per their care plan)
· Coordinating patient visits to primary care amongst the primary care
team, ensuring efficient and effective visits for the patient cohort
· Map and connect community activities/ resources at a locality level
including supporting the development of a network of community health
champions.
· Support the delivery of community based public health initiatives such
as physical activity, healthy eating and social connectedness.
· Build and maintain strong links with the voluntary sector, supporting the
voluntary and statutory sector to network and improve partnership working
· Contribute to keeping the community directory up to date for their
allocated area
· Support delivery of systematic self-care support plans for those with
COPD, diabetes and multiple long term conditions.
· Managing the effective use of available resources and services in order
to provide constant standards of care in terms of both quality and quantity
· Adopting a multi-disciplinary and multi-agency approach to care,
ensuring that all aspects of the patients’ needs are met
· Understand when it is appropriate or necessary to refer people to other
health professionals/agencies
· Ensure the patient record is accurately updated and maintained
· Manage waiting lists if appropriate
·
Understand the barriers for
individuals/groups in accessing support in the community, and use this insight
in developing community-based support, working as part of the wider social
prescribing model
· Promote the service within the Primary Care Network, both for users and
clinicians, building positive working relationships
· Contribute to and work with others to organise awareness raising events
for services that help support people to improve their health and wellbeing
· Communicate effectively with colleagues, patients and carers so that
information is shared in order to meet patients’ needs
· The post holder will have a key role in helping to raise the local
population’s awareness of the support, groups and opportunities available to
assist them in achieving their health and wellbeing goals.
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent
- Demonstrable commitment to professional and personal development
- Training in motivational coaching, behavioural change and goal setting
Desirable
- NVQ 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.
Knowledge & Skills
Essential
- Able to build and maintain relationships whilst maintaining appropriate professional boundaries.
- Understanding of the determinants of health to include social, economic and environmental factors.
- Understanding of, and commitment to, equality, diversity and inclusion
- Knowledge of IT systems to include the ability to use word processing skills, emails and internet
Desirable
- Knowledge of public health issues in the local area
- Knowledge and experience of training volunteers.
- Knowledge of the needs of patients with long term conditions
- Knowledge of community development approaches
Experience
Essential
- Experience in health promotion
- Experience using clinical systems e.g. SytmOne and/or EMIS
Desirable
- Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (can include unpaid work)
- Experience of supporting people, their families and carers in a related role (can include unpaid work)
- Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity
- Experience of data collection and using tools to measure the impact of services
- Experience of partnership/collaborative working and of building relationships across a variety of organisations including the voluntary sector
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent
- Demonstrable commitment to professional and personal development
- Training in motivational coaching, behavioural change and goal setting
Desirable
- NVQ 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.
Knowledge & Skills
Essential
- Able to build and maintain relationships whilst maintaining appropriate professional boundaries.
- Understanding of the determinants of health to include social, economic and environmental factors.
- Understanding of, and commitment to, equality, diversity and inclusion
- Knowledge of IT systems to include the ability to use word processing skills, emails and internet
Desirable
- Knowledge of public health issues in the local area
- Knowledge and experience of training volunteers.
- Knowledge of the needs of patients with long term conditions
- Knowledge of community development approaches
Experience
Essential
- Experience in health promotion
- Experience using clinical systems e.g. SytmOne and/or EMIS
Desirable
- Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (can include unpaid work)
- Experience of supporting people, their families and carers in a related role (can include unpaid work)
- Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity
- Experience of data collection and using tools to measure the impact of services
- Experience of partnership/collaborative working and of building relationships across a variety of organisations including the voluntary sector
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
