Job summary
Newham Health
Collaborative (NHC) is a GP federation bringing together the 47 GP Practices in
the London Borough of
Newham. We deliver a range of services on behalf of our GP
practices. These currently include the extended access
services and hospital divert schemes as well as the vaccinations programmes
Covid19 and the annual
winter flu programme.
There is significant capacity to grow this activity
and we are keen to appoint a strong
Director of Patient services who will head up our provision ensuring quality
and patient safety as well
as leading our team to provide new additional services as the Borough re-casts
its healthcare delivery
post the Pandemic.
Interview date: 17 August 2021
Closing date: 02 August 2021, however, we reserve the right to close the advert early due to volume of applications.
Main duties of the job
The post holder will have a strong record of accomplishment in operational delivery in healthcare and a good understanding of primary care and general practice in particular. You need to evidence your commitment to high quality services and an understanding of CQC and quality requirements as well as commitment to integrating patient voice and user experience into our delivery.
You will join the Senior Leadership Team at the Federation, reporting to the Chief Executive and NHC Board. You will have responsibility for managing a dedicated staff team including permanent, contract and Sessional staff with a range that includes clinicians, service managers and the wider staff support team.
Please review job description/person specification for full details of the role.
About us
The Federation of GPs came together to form NHC
as a small not for profit company delivering Healthcare contracts and support
to the 47 General Practices across Newham. We run patient services and support
our GPs with specialist expertise and assistance. We are led by a board of
dedicated and experienced GPs, with a Non-Executive Director from the finance
sector and our recently recruited CEO and we are keen to see the voice of
patients and users embedded into our leadership at the highest levels. Our
community is as diverse as they come. We have residents from across the world,
from all walks of life and with a complex range of needs. This makes our role
to deliver high quality primary care one of the most interesting jobs in the UK
today.
Job description
Job responsibilities
- Overarching
responsibility and strategic leadership of the delivery priorities of NHC
patient services including all operational management, working with service
managers, clinical leads and delivery staff with a focus on quality and patient
experience.
- Recruit,
manage and lead the patient services staff, supporting their personal growth
and development, ensuring they have access to the appropriate data and skills
to ensure high quality patient services.
- Work
in partnership with other provider and partner organisations to deliver high
quality integrated services wherever possible ensuring that policies and
procedures and information sharing are in place to support the joint provision
of services.
- Lead
on developing new patient services working closely with commissioners and other
providers in Newham to support pathway re-designs and identify new
opportunities and contracts for the NHC.
- Manage
patient service contracts or sub-contracts delivered by NHC on behalf of member
General Practices ensuring that all contractual requirements are met.
- Ensure
robust clinical governance systems are in place and maintained to maximise the
clinical effectiveness of services consistent with national standards, NICE
guidance and CQC requirements.
- Promote
integrated working with Primary Care Networks, as part of the NHC team, to
maximise the provision of effective primary care services.
- Engage
and enable the meaningful involvement of service users and carers in the
development, delivery and monitoring of services.
- Work
with the NHC Board to ensure service developments are aligned to Board
priorities.
- Work
with the Director of Finance to actively manage services budgets ensuring
efficient delivery and a focus on value for money.
-
Work as part of our
senior leadership team to guide the NHC Board, inform the planning and
organisational development for the Federation.
Job description
Job responsibilities
- Overarching
responsibility and strategic leadership of the delivery priorities of NHC
patient services including all operational management, working with service
managers, clinical leads and delivery staff with a focus on quality and patient
experience.
- Recruit,
manage and lead the patient services staff, supporting their personal growth
and development, ensuring they have access to the appropriate data and skills
to ensure high quality patient services.
- Work
in partnership with other provider and partner organisations to deliver high
quality integrated services wherever possible ensuring that policies and
procedures and information sharing are in place to support the joint provision
of services.
- Lead
on developing new patient services working closely with commissioners and other
providers in Newham to support pathway re-designs and identify new
opportunities and contracts for the NHC.
- Manage
patient service contracts or sub-contracts delivered by NHC on behalf of member
General Practices ensuring that all contractual requirements are met.
- Ensure
robust clinical governance systems are in place and maintained to maximise the
clinical effectiveness of services consistent with national standards, NICE
guidance and CQC requirements.
- Promote
integrated working with Primary Care Networks, as part of the NHC team, to
maximise the provision of effective primary care services.
- Engage
and enable the meaningful involvement of service users and carers in the
development, delivery and monitoring of services.
- Work
with the NHC Board to ensure service developments are aligned to Board
priorities.
- Work
with the Director of Finance to actively manage services budgets ensuring
efficient delivery and a focus on value for money.
-
Work as part of our
senior leadership team to guide the NHC Board, inform the planning and
organisational development for the Federation.
Person Specification
Qualifications
Desirable
- Ideally qualified to degree level or equivalent.
Experience
Essential
- Proven experience in delivering operational services.
- Demonstrable track record of achievement in the quality and patient safety and patient experience.
- Demonstrable experience of business planning processes and budget management.
- Experience of contract delivery, bid development and service re-design.
- Experience of working successfully at a senior level in a complex multi-disciplinary organisation, contributing to both corporate and team goals.
- Experience of partnership working with a range of internal and external bodies / statutory and non-statutory agencies.
Knowledge
Essential
- Excellent understanding of the primary care policy context including the role of Primary Care Networks in local systems.
- Good knowledge of the CQC regulatory framework.
Desirable
- Background in a clinical role an advantage.
- Detailed knowledge of the statutory responsibilities of the provision of primary care services.
Leadership Skills
Essential
- Ability to generate a clear sense of direction for the service and its employees.
- Excellent interpersonal skills and ability to make and maintain relationships.
- Successful at building (selecting, training and developing) effective teams as well as leading them.
- Ability to deal effectively and constructively with performance and conduct issues.
- Ability to effectively resolve conflict.
- Strong influencing skills with the ability to shape development across the health and social care system.
- Strong analytical skills.
- Able to develop and implement creative and innovative solutions allied with an entrepreneurial approach to issues.
Leadership Style
Essential
- Demonstrable experience in developing, delivering and performance management of high-quality services.
- Proactive in taking initiatives to improve performance.
Desirable
- A bias for action with high degree of personal drive and motivation.
- Commits to accomplishing challenging objectives.
- Sets objective measurements; develops and monitors systems for organising work and information.
- Maintains a high level of performance when faced with opposition or hostility from others, or when under conditions of stress.
- Has confidence in own ability to deal with challenging circumstances.
- Has the ability to handle failures constructively.
- Able to take risks and quantify the effects of these risks.
Impact and Influence
Essential
- Ability to build professional and personal credibility to win support.
- High level of representational skills.
- Ability to motivate and empower managers and staff so as to build effective teams and relationships.
- Able to act as an ambassador for the organisation.
Interpersonal & communication skills
Essential
- Excellent oral and written communication skills.
- Excellent presentation style.
- Effective interpersonal skills and ability to communicate with staff and managers at all levels of the organisation, community organisations, and patients.
- Ability to present complex information to a mixed audience.
- Capable of expressing ideas persuasively face-to-face, to clinicians, management teams, to public meetings, and for the media.
- Expresses ideas clearly and succinctly on paper.
Person Specification
Qualifications
Desirable
- Ideally qualified to degree level or equivalent.
Experience
Essential
- Proven experience in delivering operational services.
- Demonstrable track record of achievement in the quality and patient safety and patient experience.
- Demonstrable experience of business planning processes and budget management.
- Experience of contract delivery, bid development and service re-design.
- Experience of working successfully at a senior level in a complex multi-disciplinary organisation, contributing to both corporate and team goals.
- Experience of partnership working with a range of internal and external bodies / statutory and non-statutory agencies.
Knowledge
Essential
- Excellent understanding of the primary care policy context including the role of Primary Care Networks in local systems.
- Good knowledge of the CQC regulatory framework.
Desirable
- Background in a clinical role an advantage.
- Detailed knowledge of the statutory responsibilities of the provision of primary care services.
Leadership Skills
Essential
- Ability to generate a clear sense of direction for the service and its employees.
- Excellent interpersonal skills and ability to make and maintain relationships.
- Successful at building (selecting, training and developing) effective teams as well as leading them.
- Ability to deal effectively and constructively with performance and conduct issues.
- Ability to effectively resolve conflict.
- Strong influencing skills with the ability to shape development across the health and social care system.
- Strong analytical skills.
- Able to develop and implement creative and innovative solutions allied with an entrepreneurial approach to issues.
Leadership Style
Essential
- Demonstrable experience in developing, delivering and performance management of high-quality services.
- Proactive in taking initiatives to improve performance.
Desirable
- A bias for action with high degree of personal drive and motivation.
- Commits to accomplishing challenging objectives.
- Sets objective measurements; develops and monitors systems for organising work and information.
- Maintains a high level of performance when faced with opposition or hostility from others, or when under conditions of stress.
- Has confidence in own ability to deal with challenging circumstances.
- Has the ability to handle failures constructively.
- Able to take risks and quantify the effects of these risks.
Impact and Influence
Essential
- Ability to build professional and personal credibility to win support.
- High level of representational skills.
- Ability to motivate and empower managers and staff so as to build effective teams and relationships.
- Able to act as an ambassador for the organisation.
Interpersonal & communication skills
Essential
- Excellent oral and written communication skills.
- Excellent presentation style.
- Effective interpersonal skills and ability to communicate with staff and managers at all levels of the organisation, community organisations, and patients.
- Ability to present complex information to a mixed audience.
- Capable of expressing ideas persuasively face-to-face, to clinicians, management teams, to public meetings, and for the media.
- Expresses ideas clearly and succinctly on paper.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
