Care Coordinator - Docklands PCN

Newham Health Collaborative

Information:

This job is now closed

Job summary

Newham Health Collaborative has a number of vacancies for Care Coordinators within Docklands Primary Care Network. We are looking to recruit Care Coordinators who are available to work on full time and/or part time basis with flexibility when required to work across sites within our PCN.

Docklands PCN is made up of 3 member practices located in the Beckton and North Woolwich area. We work collaboratively as a Primary Care Network (PCN), to pool our resources and workforce with the aim of providing excellent integrated services for our patients.

The practices within Docklands PCN cover a patient population of just over 43,000 patients. We are looking to provide services for our patients that are accessible within the area that they live.

The closing date for applications is 24/08/2021, however we reserve the right to close the advert earlier due to volume of applications.

Main duties of the job

The Care Coordinators will ideally have A-level / NVQ 3 or equivalent experience in admin / business / marketing / customer service environment.

The post holders will have experience of working within healthcare, Primary Care Network would be advantageous but not essential. You will have strong listening and communication skills and will be familiar on local resources and services and how to access them.

You will also have the skills to deliver person-centred support in a non-judgmental way by answering queries, making and managing appointments, utilising IT systems, and ensuring that people have good quality written or verbal information to help them make choices about their care.

Excellent patient care is the core of our services, we will therefore require the post holder to have excellent interpersonal skills as the role will be GP patient facing as well as working with the multi-disciplinary team.

About us

NHC is small limited shareholding company working with all 48 GP practice members across Newham. Providing NHS Services based in Primary Care, pooling the skills and resources of local GPs to provide large scale services as part of the local NHS Strategy to bring more services into the Community to help.

Job description

Job responsibilities

The Care Coordinator - PCNwill work within the 3 GP practices in the Primary Care Network and will work with GPs and other primary care professionals within the PCN to identify and manage a caseload of patients.

In collaboration with clinicians, management, administrative and reception team colleagues, the Care Coordinator will help patients with complex needs navigate the health and care system. This includes helping them to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.

Work within Docklands PCN GP Practices to provide a central co-ordination role for patient care planning. The role will be GP patient facing, with the core responsibility being excellent patient care.

Co-ordinate care packages for patients as identified by the GP across health, social care and mental health as appropriate, providing a single-point of access for staff & service users, actively managing patients care plan delivery

Facilitate smooth and planned discharge and handover between care settings across the health and social care system, including GP, acute, community, and be responsible for facilitating inter-agency communication and support

Identify and work with a list of named patients with the aim of encouraging independence, enabling people to remain at home, reducing unnecessary admissions to hospitals and supporting early discharge from hospital, improving the quality of care. Work as essential team member within the practice and PCN.

Provide feedback to the practices, troubleshoot and escalate actions as necessary, providing advocacy for service users.

Person Specification

Experience

Essential

  • Experience of working in a healthcare setting
  • Excellent working knowledge of Microsoft Office software
  • Experience of office procedures working at a high level as part of an administration team / within an administration role
  • Experience of dealing with sensitive/confidential information
  • Experience of dealing with sensitive/confidential information
  • Experience of dealing with sensitive/confidential information
  • Understanding of Confidentiality and Data Protection Act
  • Experience of working within Multidisciplinary teams

Desirable

  • EMIS WEB experience
  • Experience of Choose and Book
  • Audit experience
  • Working knowledge of the management of databases
  • Knowledge and understanding of relevant health and social care legislation and initiatives

Qualifications

Essential

  • Recent completion of both Adult and Child Safeguarding

Desirable

  • A-level / NVQ 3 or equivalent experience in admin / business / marketing / customer service environment

Skills & Abilities

Essential

  • Proven administrative experience
  • Ability to problem solve and support others in resolving
  • problems
  • Ability to work in partnership with other agencies
  • Ability to manage conflicting issues assertively and sensitively
  • Ability to use own initiative when appropriate
  • Ability to build and maintain effective working relationships
  • Ability to challenge and be challenged
  • Ability to motivate self and others, and to work as part of a team
  • Ability to work flexibly to meet the needs of the service
  • Ability to communicate with a high level of effectiveness both verbally and in writing
  • Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales

Other

Essential

  • Commitment to continuing professional development.

Employer details

Employer name

Newham Health Collaborative

Address

1st Floor Vicarage Lane Health Ctr

10 Vicarage Lane

Stratford

E15 4ES


Employer's website

https://www.newhamhealthcollaborative.co.uk/ (Opens in a new tab)

For help with your application, contact:

Sarah Portway

cd.docklandspcn@nhs.net

Date posted

10 August 2021

Pay scheme

Other

Salary

£27,013 a year

Contract

Fixed term

Duration

2 years

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

E0006-21-0306

Job locations

1st Floor Vicarage Lane Health Ctr

10 Vicarage Lane

Stratford

E15 4ES


Supporting documents

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