Care Coordinator - Docklands PCN
Newham Health Collaborative
This job is now closed
Newham Health Collaborative has a number of vacancies for Care Coordinators within Docklands Primary Care Network. We are looking to recruit Care Coordinators who are available to work on full time and/or part time basis with flexibility when required to work across sites within our PCN.
Docklands PCN is made up of 3 member practices located in the Beckton and North Woolwich area. We work collaboratively as a Primary Care Network (PCN), to pool our resources and workforce with the aim of providing excellent integrated services for our patients.
The practices within Docklands PCN cover a patient population of just over 43,000 patients. We are looking to provide services for our patients that are accessible within the area that they live.
The closing date for applications is 24/08/2021, however we reserve the right to close the advert earlier due to volume of applications.
Main duties of the job
The Care Coordinators will ideally have A-level / NVQ 3 or equivalent experience in admin / business / marketing / customer service environment.
The post holders will have experience of working within healthcare, Primary Care Network would be advantageous but not essential. You will have strong listening and communication skills and will be familiar on local resources and services and how to access them.
You will also have the skills to deliver person-centred support in a non-judgmental way by answering queries, making and managing appointments, utilising IT systems, and ensuring that people have good quality written or verbal information to help them make choices about their care.
Excellent patient care is the core of our services, we will therefore require the post holder to have excellent interpersonal skills as the role will be GP patient facing as well as working with the multi-disciplinary team.
NHC is small limited shareholding company working with all 48 GP practice members across Newham. Providing NHS Services based in Primary Care, pooling the skills and resources of local GPs to provide large scale services as part of the local NHS Strategy to bring more services into the Community to help.
The Care Coordinator - PCNwill work within the 3 GP practices in the Primary Care Network and will work with GPs and other primary care professionals within the PCN to identify and manage a caseload of patients.
In collaboration with clinicians, management, administrative and reception team colleagues, the Care Coordinator will help patients with complex needs navigate the health and care system. This includes helping them to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
Work within Docklands PCN GP Practices to provide a central co-ordination role for patient care planning. The role will be GP patient facing, with the core responsibility being excellent patient care.
Co-ordinate care packages for patients as identified by the GP across health, social care and mental health as appropriate, providing a single-point of access for staff & service users, actively managing patients care plan delivery
Facilitate smooth and planned discharge and handover between care settings across the health and social care system, including GP, acute, community, and be responsible for facilitating inter-agency communication and support
Identify and work with a list of named patients with the aim of encouraging independence, enabling people to remain at home, reducing unnecessary admissions to hospitals and supporting early discharge from hospital, improving the quality of care. Work as essential team member within the practice and PCN.
Provide feedback to the practices, troubleshoot and escalate actions as necessary, providing advocacy for service users.
Skills & Abilities
Newham Health Collaborative
For help with your application, contact:
10 August 2021
£27,013 a year
Full-time, Part-time, Job share, Flexible working