Newham Healthcare Collaborative

MDT Co-ordinator

This job is now closed

Job summary

This is a super opportunity for a self-motivated team player to join a team supporting General Practice in Newham. The role involves coordinating and providing administrative support to the multi-disciplinary team (MDT) meetings taking place monthly in each GP practice. The work includes the preparation of agendas and minutes, taking appropriate follow-up action as required. You will be working for Newham Health Collaborative, which is Newhams GP federation, and in delivering this service, you will be working with colleagues across several health and care organisations. The role requires great listening and writing skills, good relationship skills, initiative to suggest what can be improved and maturity to work appropriately with colleagues in other organisations. Above all it requires an interest in patients and patient care, and, for the right candidate offers the opportunity to grow your own skills, knowledge, and experience.

Main duties of the job

You will be working as part of a small team of committed, knowledgeable individuals, overseeing the quality of their work and supporting their development. You will also be each providing administrative support to GP multi-disciplinary team (MDT) meetings. This will include minute-taking, collecting patient information, organising diaries, working with colleagues to ensure all the information needed is available; in short, doing everything you can to ensure an efficient and productive meeting, that can lead to good outcomes for our patients. You will be a team-player, with the ability to learn quickly and on your own initiative. You must be proficient in Microsoft Office, especially using Outlook (email and calendar invites), Excel, and Microsoft Word. You must also be confident with computers as the role will include learning new specialist software such as GP Emis, and Webex. Personal responsibility, independence and pride in your work, and a sense of curiosity, will be an advantage.

About us

Newham Health Collaborative Ltd (NHC) is a GP federation representing all the GP practices within the borough of Newham, covering over 400,000 registered patients. We are a limited company, wholly owned by our 47 GP practice members. We provide services to these practices, our Primary Care Networks (PCNs) and our key commissioners: NHS WEL CCGs and the London Borough of Newham. We are a small, committed, and friendly team. We work hard and encourage cooperation and responsiveness with eachother and with our stakeholders but we are also known for our vibrant team lunches, our supportive office environment, and our positive attitude to innovation. As a limited company we have our own terms and conditions, and additionally our staff can access the NHS Pension Scheme, 27 days annual leave, flexible working arrangements, and training opportunities. We are proud to have a diverse workforce and to maintain that we welcome applications from all sectors of the community.

Date posted

11 August 2020

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,676 a year

Contract

Fixed term

Duration

2 years

Working pattern

Part-time

Reference number

E0006-20-7337

Job locations

Vicarage Lane Health Centre

10 Vicarage Lane

Stratford

London

E15 4ES

Job description

Job responsibilities

Newham Health Collaborative:

Newham Health Collaborative Ltd (NHC) is a GP federation representing all the GP practices within the Newham borough boundaries. This covers a population of approximately 400,000 patients. We are established as a limited company, wholly owned by our 47 GP practice members.

Background:

The purpose of the Multi-Disciplinary Team (MDT) meeting is to support vulnerable patients with complex needs by bringing together different professionals to promote proactive planning and holistic, joined-up patient care. An MDT meeting (known as MDM) takes place monthly in every General Practice in Newham.

Primary, community, mental health and social care professionals review patients at the MDM and a plan of action is made, setting goals and agreeing care and crisis plans, increasing overall communication and helping timely shared decision making, ensuring the patients wishes are known and their needs met.

Key objectives of the MDT are to:

Work closely with providers to deliver joint health and social care, promote and mobilise care outside of hospitals as far as clinically safe and possible.

Ensure the patient and their needs are always at the centre of the discussions.
Improve communication and liaison between different practitioners and services, internally and externally, to ensure effective clinical care decision-making which are patient centred and evidence-based (in line with standards and NICE guidelines).
Improve the journey and experience for the patient by considering a range of interventions and facilitating care coordination across a range of service providers as appropriate.
To reduce preventable hospital admissions and reduce clinical delays/duplication across pathways.
To ensure that safeguarding is routinely discussed and concerns escalated and followed through.

Main Duties and Responsibilities

Provide specialist administration support and advice to the MDT by:

Liaising with GPs, Nursing staff, Secretaries, Social Workers and other MDT members in preparing for the MDT. This will include working with GP practices, London Borough of Newham, East London Foundation Trust, Barts Health Trust and any other partner organisations.

Coordinating with the GP and MDT members the cases to be discussed at the meeting and communicating the list at least 3 days in advance of the MDT meeting.

Ensuring the relevant patients notes are accessed via EMIS and are ready for the MDT meetings.

Ensuring the EMIS MDT template is completed accurately and fully during the meeting or as soon as possible after the meeting.

Ensuring that any patient on the MDT list who is not discussed because of lack of time or inadequate information will automatically be added to the following meetings lists.

Typing up meeting notes/actions promptly.

Attending any NHC MDT CCG related meeting as requested by management.

Organising MDT meetings by booking rooms, circulating agenda and minutes and chasing actions.

Working closely with practices e.g. good communication, offering support to improve the quality of MDT meetings and reducing the risk of cancelations

Setting up and clearing up the meeting room before and after meeting.

Travel to and from meetings as required.

Setting up virtual video conferences and supporting colleagues with how to use them where necessary.

Dealing with telephone messages using own initiative to achieve best outcome.

Using Outlook Calendar for sending out meeting dates, including arranging and changing appointments, prioritising these as appropriate.

Undertaking administrative duties such as photocopying, diary coordination, and emailing.

Ensuring all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner.

Inputting, monitoring and checking EMIS is updated and accurate.

Working with all team members to collect information for MDT performance reporting.

Acting as a point of contact for the teams, dealing and responding effectively with complex queries from any stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.

Running and collating reports which may include reports to the CCG and NHC as required.

Developing and maintaining effective electronic and paper filing systems, to ensure that information is kept securely.

Working together with other staff within NHC, practice admin, ELFT, LBN, CCG and other providers to provide an effective network of communication and partnership work.

Carrying out other appropriate delegated duties as required by line manager

Quality:

The post-holder will strive to maintain quality within NHC and will be responsible for:

Alerting their line manager of any issues with quality and risk

Assessing their own performance and taking accountability for their own actions, either directly or under supervision

Contributing to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance and service expansion

Working effectively with individuals in other agencies to meet patients needs

Being supportive of any complaints policy and procedure to ensure proper investigation and appropriate follow-up action in the event of a complaint being made about any aspect of the service provided of any person providing a service

Other Responsibilities within the Organisation:

Contributing to service development and implementation of the service contract

Awareness of and compliance with all relevant NHC policies/guidelines/procedure, e.g. prescribing, safeguarding, confidentiality, data protection, health and safety, discipline

A commitment to life-long learning and audit to ensure evidence-based practice

Contributing to individual case discussions at clinical meetings and bring examples of cases for group discussion

Contributing to the organisational development by contributing to the development of ideas, strategies and policies which will promote efficiency and well-being of the practice

Contributing to the development of computer-based patient records

Contributing to the summarising of patient records and Read-coding patient data

Attending training events organised by NHC and other agencies, where appropriate

Attending team meetings and other meetings as may be necessary

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised people in accordance with NHC policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Personal / Professional Development:

In addition to maintaining continued education through attendance at any courses and / or study days necessary to ensure that professional development requirements for revalidation are met, the post holder will participate in any training programme implemented by NHC as part of their employment, such training to include:

Participation in management and clinical supervision (where appropriate)

Participation in an annual individual appraisal performance review, including taking responsibility for maintaining a record of own personal and / or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Job Description Limitations:

This job description is intended as a guide to the main duties of the post and is not intended to be a prescriptive document. Duties and base of work may change to meet the needs of the service or because of the introduction of new technology. The job holder will carry out any other duties as may reasonably be required by their line manager and in support of the wider development of integrated care in general practice. This job description may be reviewed from time to time and changed, after consultation with the postholder.