Marketing and Projects Assistant

Job description

Job responsibilities

SPENCER PRIVATE HOSPITALS

Job Description

Job Title: Marketing and Projects Assistant

Department: Marketing

Responsible to: Head of Commercial and Customer Services

Accountable to: CEO

JOB PURPOSE

To support the Head of Commercial and Customer Services with the successful roll out of projects, assisting with the development of marketing materials, obtaining quotes and updating the Spencer Private Hospitals (SPH) website and social media pages.

KEY RELATIONSHIPS

All departments across all sites

Head Of Departments (HODs)

SPH Website Host

Marketing contacts (SGM/Call Tracks)

Consultants and Clinicians

KEY RESPONSIBILITIES

Project Management

Support the overview and scrutiny of project business cases.

Assist with the successful delivery of projects aligning with SPH strategic objectives.

Assist with the collaboration with project leads to establish and monitor project timelines from conception to completion.

Oversee the project management dashboard for individual projects to provide the Head of Commercial and Customer Services with clear progress updates.

Support the Head of Commercial and Customer Services with maintaining the project management database with all new projects as and when they are agreed to progress.

Assist project leads in identifying necessary resources to deliver projects effectively.

Assist the Head of Commercial and Customer Services with project group set ups, setting up meetings, taking actions and documenting minutes where applicable.

Assist with the identification of any cross-departmental projects that can enhance overall business performance.

Financial

Assist with the pre-approval of any project related expenses.

Assist with the monitoring of project expenditures.

Support the Head of Commercial and Customer Services with assessing the viability of projects through benchmarking and potential/accurate return on any investment analysis.

Marketing

Support the Head of Commercial and Customer Services with the management of content for the SPH website.

Assist with the collaboration with colleagues to develop accurate and relevant content on external websites.

Assist with the maintenance of accurate and up to date Consultant data on SPH website.

Support with the management of all SPH social media.

Quality

Support the Head of Commercial and Customer Services with engaging stakeholders early and ensure compliance with DPA 2018 requirements.

Assist with the maintenance and develop relevant business case documentation.

Participate in working parties to propose improvements in practices or procedures.

Assist with any risk assessments and assist with the implementation of any appropriate mitigating actions.

Assist with post implementation reviews to incorporate lessons learned into future practices and facilitate knowledge sharing.

Assist with the production of monthly KPI data to SMT / Board on a regular basis as directed.

To be an ambassador for SPH demonstrating passion and desire for the organisation to succeed.

To complete in-house training sessions and attend meetings and discussions when required.

Work towards retaining ISO 9001:2015 and ISO 14001:2015 accreditation.

Workforce

Assist with guidance and support to project leads in developing robust business cases.

Support the Head of Commercial and Customer Services in guiding colleagues in using project initiation documents (PID)

Support colleagues with Data Protection Impact Assessments (DPIA)

Any other duties as may be required to ensure the smooth running of the departments within the remit of the role.

Equal Opportunities

It is the aim of SPH to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, sex, race, colour, nationality or ethnic or national origins, or is not placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end, the hospital has an Equal Opportunities Policy, and it is for each employee to contribute to its success.

Health & Safety

All Employees must be aware of the responsibility placed on them under the Health and Safety at Work Act (1974), to ensure that the agreed safety procedures are carried out to maintain a safe environment for employees and visitors. Individual employees should also refer to specific health and safety requirements within their own job descriptions.

Data Protection

If required to do so, to obtain, process and/or use information held on a computer or word-processor in a fair and lawful way. To hold data only for the specific registered purpose, and not to use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed by Spencer Private Hospitals.

Customer Care

It is the aim of the hospital to provide patients and clients with the best possible care and service. In order to meet this aim all of our staff are required, at all times, to put the patient or client first and do their utmost to meet their requests and needs courteously and efficiently.

Confidentiality

To ensure that confidential information is not disclosed about Spencer Private Hospitals (including information regarding patients and staff) to any unauthorised member of staff, or to anyone outside the employment of Spencer Private Hospitals.

This job description is intended to reflect, in outline, the responsibilities of the post holder, which may change over time with corporate or local business needs of Spencer Private Hospitals. It will therefore be subject to periodic review and amendment in the light of changing circumstances and following consultation with the post holder.

Signed: Date: .

CORPORATE VALUES

Spencer Private Hospitals has a set of core values which are at the heart of the vision and all that we do. We expect our team members to demonstrate these values in all areas of their work.

Performance Striving for excellence in everything we do.

Respect Treating everyone as you would want to be treated.

Innovation We actively encourage.

Maximise We maximise the talents and expertise of our staff.

Excellence Strive to be the best we can be.

BEHAVIOURS

PERFORMANCE

Understands the corporate objectives of Spencer Private Hospitals and consistently produces work of a high standard, taking ownership and seeing tasks through to the end. Is motivated to do a great job and are not afraid to suggest different ways of working to help create efficiencies and improve performance.

RESPECT

Treating everyone as you would want to be treated. We believe that respect does not just build character, it reveals it. Respect is often misunderstood, and many people expect others to show it to them, while not practicing this themselves. At SPH, we expect staff to show and practice respect to everyone. You do not have to like every person you meet. However, your ability to show respect and be respectful in front of, is a direct reflection on your character, not theirs. Archie Moore

INNOVATION

Challenges appropriately and is prepared to raise concerns about quality, safety, and performance. Is actively engaged with improving the experience of patients and customers, learns from their experience and seeks to continuously improve their own performance and the performance of the service.

MAXIMISE

We maximise the talents, contributions, and expertise of our staff. We encourage all staff to own their SPH experience, taking an active part in supporting us to maximise their staff potential and contribution, enabling all staff to be a key part in the companys success

EXCELLENCE

Actively builds and maintains effective and respectful relationships adapting their approach where necessary. Confidently communicates in an open accurate and straightforward way and demonstrates effective communication skills to promote the needs of our patients and customers. Has a clear sense of their role, responsibilities, and purpose within their team.

Person Specification

Experience

Essential

• Experience working within a support / assistant roles
• High level user of Microsoft Office Suite
• Experience of social media
• Strong administrative skills

Desirable

• Experience within a hospital or healthcare setting
• Knowledge of Information Governance
• An understanding of project management methodologies and ability to adapt as appropriate
• Staff engagement experience
• Understanding of project management digital applications
• Experience of managing social media pages

Personal Attributes

Essential

• Ability to cope and work calmly under pressure
• Good team player
• Driving licence and own car
• Ability to work from home and visit sites as required
• Polite and confident telephone manner
• Organised and methodical in approach
• Ability to act on own initiative
• Self-motivated
• Excellent customer service skills
• Interested in and enjoys working with people
• Flexible to the needs of the business
• Problem solving abilities
• Polite and tactful personality
• Permission to work in the UK

Desirable

• Friendly and approachable
• Integrity
• Attention to detail
• Ability to converse effectively on different platforms (I.e. social media, email, website contact etc.)

Qualifications

Essential

• Educated to GCSE level

Desirable

• Customer Service qualification e.g., NVQ / SVQ in Customer Services

Skills

Essential

• Analytical and problem-solving skills
• Team working skills
• Organisation and time management
• Exceptional customer service skills
• Excellent interpersonal and communication skills

Desirable

• Support staff with data management including collation, analysis, and reporting
• Experience of managing social media and other marketing tools
• Experience of drafting business cases including cost benefit analysis
• Experience of using IT to assist with the delivery of projects
• Experience of using IT to modernise services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Spencer Private Hospitals Ltd

Address

Units 2 & 4 Almond House

Betteshanger Country Park

Betteshanger, Deal

Kent

CT14 0EN

Employer's website

https://www.spencerprivatehospitals.com/ (Opens in a new tab)