Care Navigator - Unity Healthcare

Job description

Job responsibilities

We are looking for Care Navigator/Receptionists to join our team based at Unity Healthcare, Haverhill.

Youll join our practice, Unity Healthcare based in Haverhill which is run by Suffolk GP Federation. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

What is the role?

• Handle enquiries from patients and carers in relation to appointments with the practice clinical team
• Proactively manage available appointments with practice staff on a day-to-day basis, ensuring that clinical time is preserved and protected and that patients with the most urgent needs are prioritised
• Offer advice to patients and carers, in order to manage healthcare needs through a problem solving approach; e.g. directing to the appropriate clinician, signposting to appropriate services (e.g. equipment and adaptations which meet peoples needs and reduce risk where possible),
• Connecting people with the appropriate support services in the community (e.g. pharmacies or voluntary services)

See the full job description for further information.

Is it for me?

We will work alongside the successful candidate to ensure they are sufficiently inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in the role.

You will succeed in this role if you are able to work in a busy, ever-changing environment.

You will be suitable for this position if you are able to establish good working relationships, with clear communication channels.

It would be an advantage if you have previous experience of dealing with customers or patients via telephone or email.

Contract type:

Permanent Part time

• Role 1 Monday, Tuesday and Friday 07:45 to 18:30 (29.25 hours per week)
• Role 2 Tuesday, Wednesday and Friday 07:45 to 18:30 (29.25 hours per week)

What we can offer you:

• A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
• Innovative teams who strive in forward thinking, with a voice that is heard.
• A visible and supportive management team, with operational support that get it
• Excellent IT teams & support giving us first class equipment and no wait responses
• A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
• Cycle to work scheme
• Death in service cover
• Competitive salaries with annual benchmarking
• 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years service
• Blue light card employer Access to the discount service with thousands of discounts online and on the high street.

Interviews for this vacancy will take place on Thursday 2 October 2025.

Person Specification

See supporting documents

Essential

• See supporting documents.

Desirable

• See supporting documents.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Suffolk GP Federation CIC

Address

Clements Surgery, Haverhill

Clements Surgery, Haverhill

CB9 8LU

Employer's website

https://suffolkfed.org.uk/ (Opens in a new tab)