Operations Manager - Clements

Suffolk GP Federation CIC

The closing date is 30 April 2025

Job summary

Unitys new Hub model is a transformative approach designed to enhance patient care and staff well-being. It allows us to address the limitations of physical clinical space by providing dedicated clinical office space where patient contact is managed remotely through triage and consultations. Face-to-face appointments continue at our three existing sites (Haverhill, Long Melford, Lavenham).

Our attention is on developing our workforce model to support our growing organisation. Our clinical staff have a portfolio role, rotating between Speed Triager, Hub Remote Consultor, Face-to-face clinician and GP Site Lead.

We are also making a significant investment in a new, larger management structure in order to meet Unitys 2028 vision which includes:

Embedded in our local community especially INTs with close partnership with WSFT.
An enlarged senior leadership team drawn from across all clinical groups and managers
A reimagined working environment and workflow which addresses current challenges and is attractive to work in
The most advanced user of technology in Suffolk general practice
A practice where individuals come to work, learn and then move on to share Unitys vision.

Main duties of the job

You will be responsible for the smooth running of the site which includes managing the clinical appointment system, ensuring consistent staff cover and supporting team members with queries

You will line manage site team leads and liaise with the HR Advisor to recruit specific staff.

You will have responsibility for practice level finance.

You will have site responsibility for reporting the quality and performance of the practice site.

Unity Healthcare is run by Suffolk GP Federation. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

About us

Suffolk GP Federation CIC is a not-for-profit community interest company. Our main purpose is to support Primary Care across Suffolk including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

Date posted

03 April 2025

Pay scheme

Other

Salary

£29,970 to £36,483 a year

Contract

Permanent

Working pattern

Full-time

Reference number

27825

Job locations

Clements Surgery, Haverhill

CB9 8LU

Job description

Job responsibilities

We are looking for an Operations Manager as part of this investment in our Workforce to lead the day-to-day operation of the Clements site.

Is it for me?

To succeed in this role you will have experience of leading and managing teams
You will have General Practice experience
You will strive in busy working environments.

What we can offer you:

A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
Innovative teams who strive in forward thinking, with a voice that is heard.
A visible and supportive management team, with operational support that get it
Excellent IT teams & support giving us first class equipment and no wait responses
A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
Cycle to work scheme
Death in service cover
Competitive salaries with annual benchmarking
27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years service
Blue light card employer Access to the discount service with thousands of discounts online and on the high street.

Job description

Job responsibilities

We are looking for an Operations Manager as part of this investment in our Workforce to lead the day-to-day operation of the Clements site.

Is it for me?

To succeed in this role you will have experience of leading and managing teams
You will have General Practice experience
You will strive in busy working environments.

What we can offer you:

A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
Innovative teams who strive in forward thinking, with a voice that is heard.
A visible and supportive management team, with operational support that get it
Excellent IT teams & support giving us first class equipment and no wait responses
A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
Cycle to work scheme
Death in service cover
Competitive salaries with annual benchmarking
27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years service
Blue light card employer Access to the discount service with thousands of discounts online and on the high street.

Person Specification

See attached Person Specification

Essential

See Person Specification

Desirable

See Person Specification

Person Specification

See attached Person Specification

Essential

See Person Specification

Desirable

See Person Specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.