Suffolk GP Federation CIC

Operations Support Officer

This job is now closed

Job summary

Is it for me?

We will work alongside the successful candidate to ensure they are sufficiently inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in the role.

Youd be suited to this role if you have high levels of personal commitment to support the delivery of a patient focused service.
Youll need good IT skills and experience of using different in-house systems clinical systems such as SystmOne are desirable.
Youll need to understand the importance of comprehensive administrative support to the running and delivery of a service.

Contract type:

We have the opportunity for someone to join us on a permanent contract, working with us at our head office Riverside Clinic, Ipswich for 20 hours per week. Exact hours can be discussed at interview.

Main duties of the job

Operations Support Officer

We are looking for an Operations Support Officer to join our urgent care operational team.

What is the role?

Youll provide full comprehensive administrative support to the services, ensuring the safe and efficient operational running of the service.
Youll be responsible for setting up clinic templates and updating with staff changes.
You will also ensure the effective management of patient appointments on EMIS and SystmOne, escalating the Service / Operations Manager if there are any issues.

About us

What we can offer you:

A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
Innovative teams who strive in forward thinking, with a voice that is heard.
A visible and supportive management team, with operational support that get it
Excellent IT teams & support giving us first class equipment and no wait responses
A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
Cycle to work scheme
Death in service cover
Competitive salaries with annual benchmarking
27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years service
Blue light card employer Access to the discount service with thousands of discounts online and on the high street.

Date posted

17 January 2024

Pay scheme

Other

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Part-time

Reference number

27704

Job locations

Riverside Clinic

2-4 Landseer Road

Ipswich

IP30AZ

Job description

Job responsibilities

Job description

Job title: Operations Support Officer

Reports to: Operations Manager

Working Location: Single Site Worker Riverside Clinic, Ipswich

Job Purpose

The Operations Support Officer will provide full administrative support to the Urgent Care, and actively contribute to the operational aspects of the service.

Main Duties & Responsibilities

To be responsible for carrying out all administrative duties as required by the Service Manager and/or Operations Manager.

To set up clinic templates and keeping updated if staffing changes.

To ensure the effective management of appointments booked on EMIS and SystmOne; alerting the Service Manager to any issues.

Creating referrals, registering patients, and cancelling appointments as requested.

Dealing with telephone enquiries from GP Practices and other Healthcare Providers in a professional and courteous manner, resolving any issues, providing feedback, and communicating effectively.

To provide support to non-clinical staff as and when required, including training on SystmOne and EMIS.

To support with the daily handover to non-clinical staff working in GP+ service.

To respond to and deal with any issues that arise from the Shift Debriefs, escalating to the Service Manager as necessary.

To be aware of and ensure adherence to organisational policies, in particular, Prescription Security, Information Governance, Safeguarding, Health & Safety and Infection Control