Apprentice Technical Support Engineer

Suffolk GP Federation CIC

Information:

This job is now closed

Job summary

Apprentice Technical Support Engineer

We are looking for an apprentice to join our IM&T team on a fixed term contract for 18 months.

What is the role?

  • Youll work closely with the IM&T Helpdesk / Support team to learn and expand your technical knowledge.
  • You will be responsible for supporting with the day-to-day queries from the services across the Federation, which will come via phone calls or emails.
  • Youll work alongside a skilled team, developing your own skillset whilst also undertaking an Information Communication Technician Course.

Main duties of the job

Is it for me?

We will work alongside the successful candidate to ensure they are sufficiently inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in the role.

  • Youll need to hold GCSES or equivalent qualifications in Maths and English, and be willing to engage and undertake further learning as a part of your apprenticeship qualification.
  • Youll need to have a basic knowledge of IT and systems with a passion to developing this.
  • Youll need to be happy to participate in the on-call rota as a part of your role, once you are comfortable and competent to do so.

Contract type:

This is a fixed term contract for the duration of the apprenticeship qualification, which is typically 18 months but can be less. This role will involve working full time across Monday Friday, and future participation in the on-call rota will also be implemented once comfortable.

About us

What we can offer you:

  • A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
  • Innovative teams who strive in forward thinking, with a voice that is heard.
  • A visible and supportive management team, with operational support that get it
  • Excellent IT teams & support giving us first class equipment and no wait responses
  • A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
  • Cycle to work scheme
  • Death in service cover
  • Competitive salaries with annual benchmarking
  • 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years service
  • Blue light card employer Access to the discount service with thousands of discounts online and on the high street.

Date posted

26 September 2023

Pay scheme

Other

Salary

£21,383 a year

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

27675

Job locations

Various Across Suffolk

Various Across Suffolk

IP11 3QL


Job description

Job responsibilities

Job description

Job title: Apprentice Technical Support Engineer

Reports to: IM&T Manager and IT Leads

Place of work: Walton Clinic - Felixstowe, and various locations across Suffolk.

Job Purpose

The postholder will work closely with the IM&T Helpdesk / Support team to learn and expand their technical knowledge. They will be responsible for supporting with the day-to-day queries from the services across the Federation. They will work alongside a skilled team developing their own skillset to become a qualified IT Technical Support Engineer.

Main Duties & Responsibilities

To take helpdesk calls, logging and tracking calls ensuring that all issues are managed and resolved.

To understand and learn computer repair techniques with hardware and software issues in a workbench and safe test environment.

To work alongside the IM&T helpdesk / support team to respond to 1st line remote helpdesk requests in a timely manner escalating to the Technical Manager or IT Leads where appropriate.

To assist with the installation of hardware and software, ensuring a seamless integration and functionality with minimal disruption to services.

To attend site visits with other members of the team to support with learning and understanding of the organisation.

To participate in the on-call rota as and when required.

Once deemed suitably experienced, the post holder will also be included on the on-call rota to provide support to the Federations Out of Hours service that runs across Suffolk in evenings, and weekends.

To undertake any other ad hoc duties as requested by the IT Leads, Technical Manager or IM&T Manager

Job description

Job responsibilities

Job description

Job title: Apprentice Technical Support Engineer

Reports to: IM&T Manager and IT Leads

Place of work: Walton Clinic - Felixstowe, and various locations across Suffolk.

Job Purpose

The postholder will work closely with the IM&T Helpdesk / Support team to learn and expand their technical knowledge. They will be responsible for supporting with the day-to-day queries from the services across the Federation. They will work alongside a skilled team developing their own skillset to become a qualified IT Technical Support Engineer.

Main Duties & Responsibilities

To take helpdesk calls, logging and tracking calls ensuring that all issues are managed and resolved.

To understand and learn computer repair techniques with hardware and software issues in a workbench and safe test environment.

To work alongside the IM&T helpdesk / support team to respond to 1st line remote helpdesk requests in a timely manner escalating to the Technical Manager or IT Leads where appropriate.

To assist with the installation of hardware and software, ensuring a seamless integration and functionality with minimal disruption to services.

To attend site visits with other members of the team to support with learning and understanding of the organisation.

To participate in the on-call rota as and when required.

Once deemed suitably experienced, the post holder will also be included on the on-call rota to provide support to the Federations Out of Hours service that runs across Suffolk in evenings, and weekends.

To undertake any other ad hoc duties as requested by the IT Leads, Technical Manager or IM&T Manager

Person Specification

Qualifications & Training

Essential

  • GCSE's or equivalent education qualifications in Maths and English.
  • Willingness to undertake further training as required and agreed.

Desirable

  • Microsoft related qualifications

Knowledge & Experience

Essential

  • Basic knowledge of IT and systems - with a passion to develop this.
  • Experience of using Microsoft Officer applications, such as Word and Excel and Outlook.

Desirable

  • Previous work experience or experience working within an IT function/team.
  • Proven experience working in a similar MSP/IT solution company.
  • Knowledge of Microsoft Office 365, and Microsoft Operating Systems both desktop and server.

Skills & Abilities

Essential

  • Clear written and verbal communication skills
  • Able to adapt to changing workload and priorities
  • Eager to learn and develop knowledge
  • Able to work in line with guidelines and policies.
  • Able to travel across Suffolk / Essex to visit the different services that are delivered by the Federation
Person Specification

Qualifications & Training

Essential

  • GCSE's or equivalent education qualifications in Maths and English.
  • Willingness to undertake further training as required and agreed.

Desirable

  • Microsoft related qualifications

Knowledge & Experience

Essential

  • Basic knowledge of IT and systems - with a passion to develop this.
  • Experience of using Microsoft Officer applications, such as Word and Excel and Outlook.

Desirable

  • Previous work experience or experience working within an IT function/team.
  • Proven experience working in a similar MSP/IT solution company.
  • Knowledge of Microsoft Office 365, and Microsoft Operating Systems both desktop and server.

Skills & Abilities

Essential

  • Clear written and verbal communication skills
  • Able to adapt to changing workload and priorities
  • Eager to learn and develop knowledge
  • Able to work in line with guidelines and policies.
  • Able to travel across Suffolk / Essex to visit the different services that are delivered by the Federation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Suffolk GP Federation CIC

Address

Various Across Suffolk

Various Across Suffolk

IP11 3QL


Employer's website

https://suffolkfed.org.uk/ (Opens in a new tab)

Employer details

Employer name

Suffolk GP Federation CIC

Address

Various Across Suffolk

Various Across Suffolk

IP11 3QL


Employer's website

https://suffolkfed.org.uk/ (Opens in a new tab)

For questions about the job, contact:

IM&T Manager

Lisa Coleman

lisa.coleman@suffolkfed.org.uk

Date posted

26 September 2023

Pay scheme

Other

Salary

£21,383 a year

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

27675

Job locations

Various Across Suffolk

Various Across Suffolk

IP11 3QL


Supporting documents

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