Medicines Order Line Operative - Call Handler

Job summary

Derby and Derbyshire Integrated Care Board are now recruiting for Medicines Order Line Operatives. Your role will be to take calls from patients requesting repeat medications, handling confidential information, and processing the requests efficiently and safely.

This exciting opportunity to join the Medicines Order Line team would suit highly motivated enthusiastic individuals who are driven by a passion to provide a safe, high-quality service for our patients.

Currently operating a hybrid working model with opportunities for flexible working arrangements, however all training will be provided on site at Ilkeston Health Centre or Scarsdale. Full training and support will be provided, with an experienced team of Medicine Order Line Operatives and Team leaders.

Full-time and Part time hours available, starting from minimum 3 days a week up to 37.5 hours (must include Fridays)

Main duties of the job

The Medicines Order Line Operative will be responsible for receiving telephone calls from patients and processing requests for repeat prescription items in a fast-paced environment. Working with 88 of our GP practices across Derby and Derbyshire they will deliver a safe, high quality, efficient repeat prescribing process thus reducing medicines waste.

The successful applicants will have excellent communication skills with the ability to deal with patient requests and queries in a confident, accurate and empathetic manner. They will be required to consistently deliver a high-quality service and the ability to meet expectations.

Full training and on-going support will be provided so experience of working in a similar role is desirable but not essential.

Previous use of clinical systems such as SystmOne and Emis are desirable however full training and on-site support will be provided.

About us

NHS Derby and Derbyshire Integrated Care Board (DDICB) are responsible for planning, monitoring, and paying for health services in Derby and Derbyshire. Providing a service for a patient population of 875,000 and serving a total population of 1,053,000 with a budget of over £1.6 billion the ICB has a staff base of approximately 500 people.

The DDICB and the Medicine Order Line are committed to building high performing teams and as such offers extensive training and opportunities to progress within the Integrated Care Board. Successful candidates can expect to receive such benefits as:

• Excellent rates of pay and full NHS Agenda for Change employment terms and conditions
• Comprehensive training and support through buddy systems, regular contact with peers and the leadership team
• A friendly and supportive team and work environment
• Weekday only working
• NHS benefits - Pension, discount cards, such as Blue Light card, Cycle to work scheme
• Excellent opportunities for career progression within the DDICB and wider NHS system
• Staff wellbeing is our highest priority, the DDICB offers free employee assistance services, free access to Health and wellbeing services, regular 121 meetings, the opportunity to shape the future of the DDICB by attending staff forums and Diversity and Inclusion networks