Service Delivery Manager

Job summary

A vacancy has arisen with the Digital Development team for a Service Delivery Manager with a background managing and delivering an IT Service within the NHS, preferably with experience of delivering within Primary Care.

The role will involve performance management of service providers and suppliers, monitoring of KPIs and levels of service and ensuring that the service being delivered to the Clinical Commissioning Group and our GP Practices remains in line with agreed Service Level Agreements.

Working as part of the Digital Development team you will also be expected to support other areas of the team where necessary and to maintain an awareness of the overall aims and objectives of the team and contribute to the development of policies and strategy.

Main duties of the job

• Managing the delivery of the CSU functional activity, including developing and managing the teams business plan, progress and reporting risk and issue management;
• Holding the CSU to account for delivery of routine and exceptional activities in the delivery of contracted services;
• Liaising with appropriate functions within the Organisation and the CSU;
• Managing all relevant corporate business returns, including planning and workforce returns;
• Supporting the Contract Management Board (CMB) as well as all other necessary project teams and working groups;
• Managing the equipment deployment plan for primary care stakeholders working with users to understand requirements and commission appropriate services from the CSU and other providers;
• Where appropriate, supporting third-party organisations engaged in the delivery of Primary Care and wider system working;
• Supporting procurement activity for equipment and services to deliver the Corporate and GP IT delivery plans;
• Identifying, collating and progressing to completion incidents and complaints received in relation to CSU activities;
• Monitoring the performance of the CSU against agreed key performance indicators, and taking appropriate action as required;
• Taking a lead in the coordination of training & development and recruitment activity across the Team and provided by the CSU;
• Providing oversight of and managing all aspects of the CSU budgets;
• Participating in contract renewal activities, as and when necessary.

About us

NHS Derby and Derbyshire Clinical Commissioning Group (DDCCG) are responsible for planning, monitoring, and paying for health services in Derby and Derbyshire. Serving a total population of 1,053,000 with a budget of over £1.6 billion the CCG has a staff base of approximately 500 people.

At DDCCG we are passionate about making diversity and inclusion part of our DNA. We have staff engagement forums, a diversity and inclusion network run by and for our people and aim for a workforce demography representative of the local community. Together, we are building an inclusive culture, where difference is celebrated and people feel able to bring their whole self to work. We are a disability confident employer andoffer a range of family friendly, flexible working arrangements and inclusive employment policies, to support our people in the workplace.

Speak to us about how we might be able to accommodate a flexible working arrangement whether thats job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.