Urgent & Emergency Care Administrator

Job description

Job responsibilities

The UEC Administrator will

Support the delivery of daily activities to manage system flow and escalation and ensure completion of appropriate recording and reporting.

Support the daily System Flow calls, clarifying actions as required to improve or maintain flow.

Provide day to day administration for single point of access mailboxes, this will include liaising with NHS England and other stakeholders to ensure returns and key guidance are disseminated, returns are collated and sent in a timely manner.

Tracking and logging all emails that arrive into the mailboxes.

Ensuring returns are completed and sent in a timely manner.

Deal with any queries arising from emails sent into the inboxes.

Support the delivery of daily activities to manage system flow and escalation and ensure completion of appropriate recording and reporting.

• Provide administrative duties including minute taking for specific meetings, resolving queries, arranging meetings, diary management.
• Assisting with management of the on-call rota and on call pack.
• Acting on any urgent emails and responding to routine enquiries as appropriate.
• Support the Director of Services Lead (DoS) to keep the DoS database up to date by maintaining and updating service profiles to reflect new versions of the DoS and NHS Pathways.
• Preparation of letters, reports and other documents.
• Providing support to the Urgent Care team in times of escalation and surge.

Person Specification

Qualifications

Essential

• A level or equivalent
• Advanced ECDL or equivalent experience

Desirable

• RSA Level 3 or equivalent experience.

Knowledge

Essential

• Significant administrative/ secretarial experience including initiating and maintaining office systems.
• Demonstrable experience in dealing with sensitive, contentious and confidential information.
• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
• Understanding of Confidentiality and Data Protection Act.
• Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.
• Adaptability, flexibility to work and ability to cope with uncertainty and change.
• Ability to undertake Minute taking

Desirable

• Knowledge of the NHS and current issues
• Skills for nurturing key relationships and maintaining networks.
• Car driver / owner or reasonable alternative due to travel required across Leicestershire, and other locations as required.

Skills

Essential

• Ability to change ways of working to aid cooperation within and between teams in order to achieve results

Desirable

• Promotes high standards for improving diversity and equality, as per the Workforce Race Equality Standard and Workforce Disability Equality Standard.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NHS Leicester, Leicestershire and Rutland Integrated Care Board

Address

County Hall

Leicester Road

Glenfield

LE3 8RA

Employer's website

https://www.leicesterleicestershireandrutland.icb.nhs.uk (Opens in a new tab)