System Co-ordination Centre Lead

Job description

Job responsibilities

Operational

To engage and liaise with internal and external stakeholders, in particular support the delivery of day-to-day activities to manage system flow and escalation and ensure completion of appropriate reporting.

To liaise with the wider ICB teams to contribute operational feedback to a range of business initiatives and projects.

To support the identification and sharing of best practice.

To operate in a highly political and sensitive environment.

To chair daily System Flow calls, challenging partners, gaining assurance and clarifying actions as required to improve or maintain flow.

Provide operational leadership of the SCC which includes:

Relationship management.

Day to day coordination of information flow, risk and patient safety through established frameworks and protocols.

Ensure that system operational resilience is maintained through following frameworks and protocols.

Facilitate discussion between system partners, leading to problem solve and recovery.

Escalate areas of concern at system level through following frameworks within the ICB structure.

Focal point for liaison with NHS England Regional Operations Team.

Focal point for liaison with EMAS Duty Command Team.

Focal point for liaison with unscheduled care services providers.

Information gathering, interpretation and trend analysis leading to system operational recovery and improvement.

Continued development and management of escalation processes within the ICS.

Project Management

Lead the delivery of project plans as per work programme, identifying risks, issues and dependencies, considering best practice and current options and ultimately making decision in the best interest of the project.

Identifying potential impacts in wider organisation resource requirements and building in contingency and adjustments as necessary.

Pro-actively manage stakeholders, response to and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms.

Be responsible for a high standard of work supporting the delivery of projects and programmes of work in time to quality standards and in a cost effective manner.

Maintain project initiation documents and associated action plans with regular team meetings to monitor progress and resources.

Responsible for making recommendations, providing advice and able to prepare strategic reports / briefings as required.

Staff Management

Directly manage the operational running of the SCC with responsibility for staff and operational leadership.

Responsible for undertaking staff appraisals and personal development following all relevant HR guidelines and policies.

Forge close positive working relationships to support an effective matrix approach to achieve NHS objectives.

Support, motivate and develop staff within the team to ensure that they can deliver the responsibilities of the SCC.

Information Management

Daily use of performance monitoring tools (e.g. SHREWD, UHL Ops, EMAS CAD) to monitor system performance, identify areas of risk and engage with system partners as required to address areas of risk in a proactive manner.

Drafting reports summarising status on issues, impacts, aspiring outcomes and providing progress reports as required.

Collate as required qualitative and quantitative information and lead appropriate analysis to develop robust business cases and contribute to project products.

Analyse, interpret and present data to highlight issues, risks and support decision making.

The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the UEC Team.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.

Key Working Relationships

• ICB EPPR Team
• Urgent and Emergency Care (UEC) team
• LLR ICB directorates
• NHS England Midlands Region
• Local health and social care providers

Person Specification

Qualifications

Essential

• Educated to Degree Level or equivalent experience

Desirable

• Project Management Qualification

Previous Experience

Essential

• Operational experience within the NHS or social care at a senior level
• Experience of applying NHS E national frameworks into practice
• Comprehensive experience of project management
• Experience of working with a range of stakeholders
• Experience if line management and reviewing performance if individuals

Evidence of particular knowledge; skills & ability

Essential

• Understanding of relationship between health, NHS E, DH, providers and commissioning organisations
• Knowledge of NHS E frameworks and how these are applied within operations
• Knowledge of current pressures in system flow and the government targets./ requirements to improve
• Experience of risk management, investigation, and mitigation
• oProven presentation skills, experience of training design and delivery
• oExcellent verbal and written communication skills, must be able to negotiate on difficult and controversial issues including performance
• oUnderstanding of Risk, processes and controls both internally and external in the multi-agency field.
• oExcellent planning and organisation skills.

Desirable

• Experience of working in urgent care
• Experience of SHREWD and Ambulance CAD systems

Specific Aptitudes

Essential

• Awareness of equality and valuing diversity principles Understanding of Confidentiality and Data Protection Act
• Ability to achieve goals with deadlines.
• Resilience, coping with adversity and ambiguity and acceptance of constructive criticism.
• Ability to work on own initiative and organise workload allocating work as necessary
• Enthusiasm, drive and the ability to cope in challenging situations
• Ability to work with individuals at all levels of the organisation, stakeholders and members of the public.
• Adaptability, flexibility and ability to cope with uncertainty and change.

Specific Ability

Essential

• Ability to travel between sites across LLR, regionally and nationally
• Ability to work flexibly. May require some out of hours within agreed framework

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NHS Leicester, Leicestershire and Rutland Integrated Care Board

Address

HQ

Glenfield Road

Leicester

LE3 8RA

Employer's website

https://www.leicesterleicestershireandrutland.icb.nhs.uk (Opens in a new tab)