Job summary
We're determined to tackle the health inequalities that affect our 1.4 million residents. We're on a mission to ensure everyone can access high-quality health and care services.
We have ambitious plans and inspiring stories to tell, with a redesigned communications and engagement team ready to bring our work to life.
We need a brilliant, experienced internal communication and engagement manager to help us transform our approach. You'll lead a step-change in how we inspire and involve our colleagues, and support them to succeed. You'll evaluate what is and isn't working, design and deliver new approaches and innovate to engage colleagues on what matters.
This is a new role so if you are flexible, energetic, and approachable, with experience in strategic internal communications and engagement, channel development and management and in tactical delivery then you can really make the role your own. You'll have tenacity, enthusiasm and people skills to influence internal stakeholders to align to a cohesive narrative around shared ambitions.
Main duties of the job
You'll lead our internal communications and engagement approach, delivery, development, advice and quality, working with colleagues from our team to develop and deliver content. Reporting to the Assistant Director of Communications and Engagement and as our senior practitioner for internal communication and engagement, you'll play an important, and we hope rewarding, role in the next chapter for our talented and friendly team.
If you want a job with clear purpose; where our people are committed to public service and making a positive difference; where we care about inclusion, equity and development; and where there is huge leadership support for communications and engagement; this could be just the role for you and we'd love to get your application.
About us
On 1 July 2022, NHS North Central London Integrated Care Board (NCL ICB) was established. The ICB is part of North Central London Integrated Care System (ICS). The ICS is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey and Islington.
ICBs are statutory NHS bodies responsible for planning and allocating resources to meet the four core purposes of ICSs:o to improve outcomes in population health and healthcareo tackle inequalities in outcomes, experience and accesso enhance productivity and value for moneyo help the NHS support broader social and economic development.
North Central London's population is incredibly diverse, and continues to grow and change. This brings pressure and challenges for the local health and care services that NCL ICB commissions - or buys - on behalf of residents. NCL ICB works closely with Councils, providers, general practices, voluntary, community organisations, and unions, to achieve our shared aims.
NCL ICB values our staff, our partners and their expertise to deliver the best health and care possible for the patients and residents of North Central London.
Job description
Job responsibilities
Youll use a range of digital and offline channels and tactics to effectively communicate our vision, achievements, and challenges to our colleagues, inspiring them to play their part in improving population health and reducing the inequalities that affect so many local residents.
Youll design and deliver a refreshed approach to informing and engaging staff, this includes implementing behavioural science based internal campaigns, channel evaluation and development including a new intranet.
Youll deliver a programme of measurable activity to bring our values and behaviours to life and ensure staff feel informed, involved, engaged, and recognised clear about the purpose of the organisation and their part within it.
Working closely with colleagues in the People and Culture team, you will help us build an engaged and high performing workforce, aligned to a clear organisational narrative.
Youll create opportunities for staff to have a voice and be recognised for the contribution they make. Youll make a positive contribution to raising staff engagement and driving internal culture change. Youll play a key part in ensuring the ICB feels a genuinely inclusive environment where staff all feel seen and appreciated.
Youll support the ICB in its response to business continuity or emergency events, helping to ensure staff feel well informed and supported to play their part through unforeseen events.
Youll contribute to supporting the whole team to deliver and succeed, including effective planning. Youll also develop relationships with internal communication partners across our area to ensure were joined up as an integrated system in communicating to colleagues and implementing best practice.
Please download the job description and person specification of the role for a full description of the main responsibilities.
Job description
Job responsibilities
Youll use a range of digital and offline channels and tactics to effectively communicate our vision, achievements, and challenges to our colleagues, inspiring them to play their part in improving population health and reducing the inequalities that affect so many local residents.
Youll design and deliver a refreshed approach to informing and engaging staff, this includes implementing behavioural science based internal campaigns, channel evaluation and development including a new intranet.
Youll deliver a programme of measurable activity to bring our values and behaviours to life and ensure staff feel informed, involved, engaged, and recognised clear about the purpose of the organisation and their part within it.
Working closely with colleagues in the People and Culture team, you will help us build an engaged and high performing workforce, aligned to a clear organisational narrative.
Youll create opportunities for staff to have a voice and be recognised for the contribution they make. Youll make a positive contribution to raising staff engagement and driving internal culture change. Youll play a key part in ensuring the ICB feels a genuinely inclusive environment where staff all feel seen and appreciated.
Youll support the ICB in its response to business continuity or emergency events, helping to ensure staff feel well informed and supported to play their part through unforeseen events.
Youll contribute to supporting the whole team to deliver and succeed, including effective planning. Youll also develop relationships with internal communication partners across our area to ensure were joined up as an integrated system in communicating to colleagues and implementing best practice.
Please download the job description and person specification of the role for a full description of the main responsibilities.
Person Specification
Experience
Essential
- Experience of managing the delivery of Internal Communications and Engagement in a multi-site/multi-discipline setting.
- Experience of developing and implementing effective internal communications plans and strategies, campaigns, and projects.
- Ability to effectively plan and manage large-scale events - in person, virtual and hybrid
- Experience of managing the communications around complex or sensitive change and transformation programmes.
- Experience of managing staff and/or suppliers to ensure high quality results and value for money.
Desirable
- Experience of working in the NHS or wider public sector may be helpful but is not essential.
Knowledge/Skills/ Abilities
Essential
- Excellent inter-personal skills with the ability to form and maintain productive, professional working relationships with a diverse range of individuals and groups and gain the respect and confidence of senior managers.
- Ability to work to the highest standards, demonstrating resilience to pressure and retaining due professionalism at all times.
- Ability to navigate challenges and stay on course, with the tenacity and drive to prioritise actions and make things happen.
- Commitment to the values and principles of system working agreed across NCL.
- Ability to actively promote equality, diversity, and inclusion within all areas of responsibility
Education / Qualifications
Essential
- Educated to relevant Master's degree level, (media, journalism, public relations) or equivalent level of experience in a media, public affairs or communications role.
Person Specification
Experience
Essential
- Experience of managing the delivery of Internal Communications and Engagement in a multi-site/multi-discipline setting.
- Experience of developing and implementing effective internal communications plans and strategies, campaigns, and projects.
- Ability to effectively plan and manage large-scale events - in person, virtual and hybrid
- Experience of managing the communications around complex or sensitive change and transformation programmes.
- Experience of managing staff and/or suppliers to ensure high quality results and value for money.
Desirable
- Experience of working in the NHS or wider public sector may be helpful but is not essential.
Knowledge/Skills/ Abilities
Essential
- Excellent inter-personal skills with the ability to form and maintain productive, professional working relationships with a diverse range of individuals and groups and gain the respect and confidence of senior managers.
- Ability to work to the highest standards, demonstrating resilience to pressure and retaining due professionalism at all times.
- Ability to navigate challenges and stay on course, with the tenacity and drive to prioritise actions and make things happen.
- Commitment to the values and principles of system working agreed across NCL.
- Ability to actively promote equality, diversity, and inclusion within all areas of responsibility
Education / Qualifications
Essential
- Educated to relevant Master's degree level, (media, journalism, public relations) or equivalent level of experience in a media, public affairs or communications role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
