Complex Care Practitioner (Barnet)

Job summary

We are currently recruiting for Complex Care Practitioner to join our Barnet team.

It is an exciting time to be joining NCL ICB - we have commenced an organisational change programme to redesign the structure of the organisation and the way that we work to better meet the needs of our population, our people, our system, and our partners. As part of the organisational change programme, we want to re-launch and re-energise the organisation, embed new ways of working and building the capabilities we need to create a thriving organisational culture.

The Complex Care Practitioner will act as an expert providing specialist clinical and care management advice and support for adults who have complex needs living in, or the commissioning responsibility of NCLICB. They will be responsible for undertaking continuing care assessments, reviews and associated activities e.g. Duty desk, LRM's and retrospective claims.

You will ensure all activity is delivered in line with the National Framework for NHS Continuing Healthcare & NHS funded-nursing care (2018).They will support the coordination of training & development and recruitment activity across the service.

Please note that you may be required to travel and work at any establishment at any time, within the location of the North Central London ICB.

For further details on this role please refer to the attached job description.

Main duties of the job

Main duties:

• Case Management and case management reviews
• Undertaking robust DST assessments
• Completing CHC Reviews
• Working collaboratively with the team and doing duty
• Plan, implement and evaluate care plans for patients and their carers using evidence based and person-centred principles.
• Provide specialist nursing advice and support to patients with complex care needs, their families, or other providers, clinicians or professionals involved in the care, using evidence based practice.

Detailed job description

• Undertake CHC activities as described above, in line with the national framework
• Ensure case reviews are undertaken, monitoring any changes in eligibility as well as ensuring packages/placements are meeting patient's needs appropriately.
• Ensure services are seamless, user / carer centred and take account of individuals health and social care needs, undertaking risk assessment and management of care needs.
• Manage and oversee complex cases ensuring needs are assessed and met. Any quality and safeguarding concerns are raised and followed through.
• To ensure continued delivery (in conjunction with Social Services colleagues) of CHC training to ensure all staff involved with CHC are trained to effectively undertake the CHC process.
• To assist in managing complaints including face-to-face meetings with service users and families in complex situations which require sensitivity, employing sound communication skill

Please see the JD for further details

About us

On 1 July 2022, NHS North Central London Integrated Care Board (NCL ICB) was established. The ICB is part of North Central London Integrated Care System (ICS). The ICS is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey and Islington.

ICBs are statutory NHS bodies responsible for planning and allocating resources to meet the four core purposes of ICSs:o to improve outcomes in population health and healthcareo tackle inequalities in outcomes, experience and accesso enhance productivity and value for moneyo help the NHS support broader social and economic development.

North Central London's population is incredibly diverse, and continues to grow and change. This brings pressure and challenges for the local health and care services that NCL ICB commissions - or buys - on behalf of residents. NCL ICB works closely with Councils, providers, general practices, voluntary, community organisations, and unions, to achieve our shared aims.

NCL ICB values our staff, our partners and their expertise to deliver the best health and care possible for the patients and residents of North Central London.