Job summary
An exciting opportunity has emerged for 2 Registration Authority Agents to join our team and contribute to the ICB's ongoing expansion of Smartcard-enabled applications.
In essence, the RA facilitates the Identity & Access Management (IAM) process for the ICB by conducting thorough identity checks, issuing Smartcards, and allocating access based on positions for utilization across various clinical applications.
The ideal candidate will conduct appointments independently, both in-office and remotely. They will also offer continuous technical support related to Smartcards and associated software, providing precise, clear, and concise information, often of a technical nature, to assist with problem-solving and appropriate referrals.
Please note that priority will be given to NCL ICB employees who are affected by change.
Main duties of the job
- Ensure the continuous provision of the ICB's RA service to facilitate timely access for clinical and support staff.
- Maintain accurate and up-to-date records of all RA service activities in compliance with the Data Protection Act and other Information Governance regulations.
- Adhere to all National and ICB policies and procedures regarding registration for NHS CRS Smartcard applications.
- Train and support staff in the introduction of Smartcards for accessing clinical systems.
Perform RA Activities in accordance with ICB policies and procedures, including:
- User registration
- Verification of user ID checks to e-GIF level 3 and taking photos
- Creation of user NHS Spine UUID accounts
- Production and issuance of Smartcards
- Ensuring compliance with Smartcard usage terms and conditions
- Role profile maintenance/administration, including adding, changing, deactivating, and revoking role profiles
- Handling user suspension and resetting PIN/Passcode
- Smartcard certificate renewal and replacement for lost or damaged cards
- Incident reporting and monitoring of user access and Smartcard use
- Offering appropriate training, process advice, and guidance
- Diagnosing and resolving RA-related problems, as well as referring non-RA related issues to the relevant department.
About us
On 1 July 2022, NHS North Central London Integrated Care Board (NCL ICB) was established. The ICB is part of North Central London Integrated Care System (ICS). The ICS is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey and Islington.
ICBs are statutory NHS bodies responsible for planning and allocating resources to meet the four core purposes of ICSs:o to improve outcomes in population health and healthcareo tackle inequalities in outcomes, experience and accesso enhance productivity and value for moneyo help the NHS support broader social and economic development.
North Central London's population is incredibly diverse, and continues to grow and change. This brings pressure and challenges for the local health and care services that NCL ICB commissions - or buys - on behalf of residents. NCL ICB works closely with Councils, providers, general practices, voluntary, community organisations, and unions, to achieve our shared aims.
NCL ICB values our staff, our partners and their expertise to deliver the best health and care possible for the patients and residents of North Central London.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification document for full duties and responsibilities.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification document for full duties and responsibilities.
Person Specification
Education / Qualifications
Essential
- Diploma Qualification in one or more computer system(s), hardware or software, acquired through diploma or equivalent experience.
- GCSE Math and English A-C or equivalent.
- ICT literacy demonstrated through equivalent experience or qualification.
- Qualification in Business Administration, Customer service gained through experience or Certificate/Diploma.
- Strong computing skills in particular sound knowledge and use in RA software / CIS, MS Office Suite including Outlook, Excel and Word.
Desirable
- Project Management (PRINCE 2 , PMP or other qualification, evidence of affective project methodology)
- Able to produce reports and analysis to support business/RA planning
Experience
Essential
- Experience of working in the NHS, particularly ICT or customer service.
- Experience of using IT equipment and Software.
- Experience of working collaboratively with other organisations.
- Experience of front line working with customers providing advice, guidance and support with tact and sensitivity.
- Experience of using Microsoft Packages.
Desirable
- At least 12 months working on a technology base service.
Knowledge/Skills/ Abilities
Essential
- Excellent communication skills, able to interact with staff at different levels.
- Knowledge and understanding of confidentiality and information security.
- Ability to act independently and show initiatives within the guidelines and within changing and demanding environment.
- Relevant experience of Microsoft desktop Operating Systems and Office packages.
- Ability to re-prioritise workload in the event of unforeseen circumstances where unpredictable issues occur requiring immediate response.
- Ability to plan and organise own workload and organise a wide variety of activities in sometimes complex situations and making decisions with the establish guidelines.
- Ability to remain calm, polite, tactful and persuasive in difficult situations.
- Ability to explain RA matters to non RA staff.
Desirable
- To have an appreciation of business development for RA with evidence of where they might have previously developed this.
Person Specification
Education / Qualifications
Essential
- Diploma Qualification in one or more computer system(s), hardware or software, acquired through diploma or equivalent experience.
- GCSE Math and English A-C or equivalent.
- ICT literacy demonstrated through equivalent experience or qualification.
- Qualification in Business Administration, Customer service gained through experience or Certificate/Diploma.
- Strong computing skills in particular sound knowledge and use in RA software / CIS, MS Office Suite including Outlook, Excel and Word.
Desirable
- Project Management (PRINCE 2 , PMP or other qualification, evidence of affective project methodology)
- Able to produce reports and analysis to support business/RA planning
Experience
Essential
- Experience of working in the NHS, particularly ICT or customer service.
- Experience of using IT equipment and Software.
- Experience of working collaboratively with other organisations.
- Experience of front line working with customers providing advice, guidance and support with tact and sensitivity.
- Experience of using Microsoft Packages.
Desirable
- At least 12 months working on a technology base service.
Knowledge/Skills/ Abilities
Essential
- Excellent communication skills, able to interact with staff at different levels.
- Knowledge and understanding of confidentiality and information security.
- Ability to act independently and show initiatives within the guidelines and within changing and demanding environment.
- Relevant experience of Microsoft desktop Operating Systems and Office packages.
- Ability to re-prioritise workload in the event of unforeseen circumstances where unpredictable issues occur requiring immediate response.
- Ability to plan and organise own workload and organise a wide variety of activities in sometimes complex situations and making decisions with the establish guidelines.
- Ability to remain calm, polite, tactful and persuasive in difficult situations.
- Ability to explain RA matters to non RA staff.
Desirable
- To have an appreciation of business development for RA with evidence of where they might have previously developed this.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
