Job summary
The Senior Infrastructure Engineer is a lead specialist role which provides an escalation reference for the team, applying expert knowledge to assist in the resolution of complex technical problems and develop the knowledge of the team.
The role provides specialist advice across a range of IT infrastructure areas including, but not limited to; Server Compute, Storage, Enterprise Hypervisors, Converged infrastructure, VDI, Active Directory, DNS, File Systems, Print Services, Data Backup & Protection Systems including both installation and support. The role is responsible for the strategic planning and delivery of project works within the team.
Main duties of the job
Key duties of the role
The primary focus of the role is to predict and respond to daily operational demand across the ICB and primary care, with a focus on minimising clinical impact. The role works across the infrastructure team, performing duties that fall within Cyber Security, Network and Server support, as well as cloud services.
Key working relationships
The post holder will be required to maintain constructive relationships with a broad range of
internal and external stakeholders.
Participate in relevant internal and external working groups/projects, services, and initiatives to provide, information and analytical advice to strategic leads.
About us
NHS North Central London Integrated Care Board (NCL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey, and Islington.
As an ICB, we're focused on:
improving outcomes in population health and healthcare
tackling inequalities in outcomes, experience, and access
enhancing productivity and value for money
helping the NHS support broader social and economic development.
We're ambitious, driven, and passionate about working collaboratively and creatively to deliver the best health and care possible for our patients and residents through every stage of their lives. Our Population Health and Integration Strategy outlines our vision and priorities and will shape our focus as a system for the coming years.
It is an exciting time to be joining NCL ICB - we have commenced an organisational change programme to redesign the structure of the organisation and the way that we work to
better meet the needs of our population, our people, our system, and our partners. As part of the organisational change programme, we want to re-launch and re-energise the organisation, embed new ways of working and building the capabilities we need to create a thriving organisational culture.
Job description
Job responsibilities
Overview of the key essential criteria
To diagnose and resolve complex faults in a quick and effective manner, exploring a range of
options where necessary to bring faults to resolution.
Troubleshoot infrastructure hardware and software, to ensure the stability of the service and
ensure that configuration issues are dealt with efficiently and professionally.
Working flexibly in terms of locality and availability.
Develop and perform routine maintenance activities to support the upkeep and availability of
infrastructure services.
Identify, manage, and reduce infrastructure and operational related risks.
Work with relevant peers to ensure the security of the ICT systems and to identify any risks
arising ongoing.
Monitor systems performance, capacity, and connectivity to ensure problems and faults are
dealt with promptly, and regularly report these findings.
Monitor infrastructure performance, setting suitable exception thresholds to promote remedial
action prior to the occurrence of major faults or unplanned outages.
Design and develop standard network and server configurations and builds.
Apply release procedures to ensure that equipment is fully fit for service and ensure continuity
of service provision.
Leads on setting high standards of performance, by setting examples.
Provide management reports regarding the trends and performance as required.
Keep abreast of developments in new technology and its implementation, to follow
best practice.
Assist in maintaining standardised and unified documentation of all infrastructure systems and
services. Ensuring that infrastructure documentation is reviewed and kept up to date.
Keep abreast of developments in new technology and its implementation to follow
best practice
____________________
Please note that priority will be given to NCL ICB employees who are affected by change.
Date of Interview: Week Commencing 10th June 2024
Job description
Job responsibilities
Overview of the key essential criteria
To diagnose and resolve complex faults in a quick and effective manner, exploring a range of
options where necessary to bring faults to resolution.
Troubleshoot infrastructure hardware and software, to ensure the stability of the service and
ensure that configuration issues are dealt with efficiently and professionally.
Working flexibly in terms of locality and availability.
Develop and perform routine maintenance activities to support the upkeep and availability of
infrastructure services.
Identify, manage, and reduce infrastructure and operational related risks.
Work with relevant peers to ensure the security of the ICT systems and to identify any risks
arising ongoing.
Monitor systems performance, capacity, and connectivity to ensure problems and faults are
dealt with promptly, and regularly report these findings.
Monitor infrastructure performance, setting suitable exception thresholds to promote remedial
action prior to the occurrence of major faults or unplanned outages.
Design and develop standard network and server configurations and builds.
Apply release procedures to ensure that equipment is fully fit for service and ensure continuity
of service provision.
Leads on setting high standards of performance, by setting examples.
Provide management reports regarding the trends and performance as required.
Keep abreast of developments in new technology and its implementation, to follow
best practice.
Assist in maintaining standardised and unified documentation of all infrastructure systems and
services. Ensuring that infrastructure documentation is reviewed and kept up to date.
Keep abreast of developments in new technology and its implementation to follow
best practice
____________________
Please note that priority will be given to NCL ICB employees who are affected by change.
Date of Interview: Week Commencing 10th June 2024
Person Specification
Education / Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.
- Post graduate qualification in relevant subject or significant experience.
- Evidence of continuing professional development.
Desirable
- ITILv3 Foundation certification
- ITIL v3 Intermediate level certification
- Microsoft MCSE (2012+) certification
- Cisco CCNA certification
- Azure Fundamentals certification
Experience
Essential
- Experience in operational management of network, server, and application infrastructure
- Significant experience in server, storage, and virtualisation technologies
- Significant experience in Active Directory and the Microsoft application Stack
- Significant experience in providing senior level technical support
- Significant experience in providing specialist, professional technical support and guidance to peers and colleagues
- Significant experience in performance monitoring and proposing corrective actions
- Complex configuration, administration, planning, design, implementation and management of network, server and application infrastructure
- Experience ensuring all services are in accordance with legislation and good practice
- Understanding and experience of working in a full -service ICT operation
- Experience designing and delivering technical infrastructures to support a multi -client base
- Experience identifying opportunities for improvement and change in a large organisation
- Experience of supporting budgets and efficiency programmes
- Understanding of the current issues impacting on the NHS
Knowledge/Skills/ Abilities
Essential
- ICT expert with an advanced working knowledge and proficiency in all Microsoft Office packages (e.g. word processing, spreadsheets, email and internet use)
- Setting high standards
- Delivering high quality outputs
- Influencing and negotiation skills
- Engaging system partners and staff
- Skills for communicating on highly complex, contentious information with a range of stakeholders
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
- Ability to plan and organise broad range of complex activities
- Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales
Person Specification
Education / Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.
- Post graduate qualification in relevant subject or significant experience.
- Evidence of continuing professional development.
Desirable
- ITILv3 Foundation certification
- ITIL v3 Intermediate level certification
- Microsoft MCSE (2012+) certification
- Cisco CCNA certification
- Azure Fundamentals certification
Experience
Essential
- Experience in operational management of network, server, and application infrastructure
- Significant experience in server, storage, and virtualisation technologies
- Significant experience in Active Directory and the Microsoft application Stack
- Significant experience in providing senior level technical support
- Significant experience in providing specialist, professional technical support and guidance to peers and colleagues
- Significant experience in performance monitoring and proposing corrective actions
- Complex configuration, administration, planning, design, implementation and management of network, server and application infrastructure
- Experience ensuring all services are in accordance with legislation and good practice
- Understanding and experience of working in a full -service ICT operation
- Experience designing and delivering technical infrastructures to support a multi -client base
- Experience identifying opportunities for improvement and change in a large organisation
- Experience of supporting budgets and efficiency programmes
- Understanding of the current issues impacting on the NHS
Knowledge/Skills/ Abilities
Essential
- ICT expert with an advanced working knowledge and proficiency in all Microsoft Office packages (e.g. word processing, spreadsheets, email and internet use)
- Setting high standards
- Delivering high quality outputs
- Influencing and negotiation skills
- Engaging system partners and staff
- Skills for communicating on highly complex, contentious information with a range of stakeholders
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
- Ability to plan and organise broad range of complex activities
- Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
